Virtual Server: How to Submit a Restore Request (from Backed Up Data)
You should submit a request to ITS Managed Services as soon as you realize a file is lost and requires a restore from backup. Depending on the urgency of your restore, you may also call your primary tech contact to obtain confirmation that someone has received your request.
NOTE: You should be the Tech Contact or the Admin Contact for your virtual server to submit this request, as there may be a fee to complete the restore (please see Virtual Hosting SLA for details).
To request a restore from backup, please do one of the following:
- E-mail itscs@hawaii.edu
- Submit a request via http://www.hawaii.edu/its/contact/ under "My question is about:” and be sure to select Managed Services (Virtual Windows/Linux Servers)
Please include the following information (or as much as you can) no matter which method you use to request a restore:
- Contact Info: {First and Last Name}
- Contact phone: {Your Phone Number}
- HostName: {name of host that you are trying to recover files from}
- IP / DNS: {IP and/or DNS info}
- VM Name: {Name of your VM if you have it}
- Contact Number: {Contact number if you have it, you may also ask for so you can reference it next time}
- Source: {Path and file name to be restore}
- Destination: {what folder to restore to} Please create a folder called "Restored" for the data to be restored to.
- Date that you want the file to be restored from.
A few things you should know about your restore request:
- Successful recovery of your file is important to us. We will do our best to respond immediately. At times, our staff may be occupied with other issues; if you don’t get a response from someone in a timely manner, please don’t hesitate to email itscs@hawaii.edu.
- Please refer to the Virtual Hosting SLA on retention period for your backup. Backups that are beyond this retention period are automatically expired. Recovery is not possible after that.
- You might not be able to see your restored data on Windows file systems until you choose to unhide System/Protected OS files. This process is different in each version of Windows. Example on showing protected files in Windows.
RELATED ARTICLES:
- Virtual Server: How to install and configure backups (Bacula) on a Windows Server
- Virtual Server: How to Install and Configure Backups (Bacula) on a RHEL Server
