Virtual Server: File Level Backup Policy
The following information is provided to help virtual server customers of Information Technology Services (ITS) Contract Services understand the nature of the backup procedures and the availability of information beyond the date on which it is deleted by the users.
Contract Service virtual servers are able to purchase the Bacula optional file level backup at any time. See more information on Data Center Services for pricing information.
The backup is file level and cannot perform system restores. Windows Files that are open during the backup will be backed up by Volume Snapshot servers or VSS. VSS is a technology in Microsoft Windows that allows for files to be backed up when in use. However if you are running a database server you will need to stop the database and get a flat file that Bacula can backup. Linux file system does not have VSS so files should be closed prior the backup window to ensure they are backed up.
Backups are performed nightly starting at 6pm. The backup times vary based on load and amount of data to backup so we cannot guarantee a specific backup time. Please refer to the Virtual Hosting SLA on retention period for your backup. Backups that are beyond this retention period are automatically expired. Recovery is not possible after that. The backup window and retention period cannot be modified.
Upon request we will initiate one test restore per year to ensure the integrity of the backups. Customers do not have direct access to the backups and restore requests are initiated through Contract Services. Customers are allowed 4 free restores of data per year and each additional one is charged at $50 per restore.