Got a question? Ask us:

Quick Links

• Get a UH Username
• Change UH Username Password
• Reset Forgotten Username Password
• ITS Help Desk
• Manage your UH Username
• Email Account practices
• UH Username practices
• UH Information Security
• Virus information
• ITS Labs
• ITS Site License
• Supported Software
• MyUH
• Laulima (Learning & Collaboration)
• Webmail
• ITS Telecom Engineering
• Email Tech Support

Various web browsers (e.g. Internet Explorer (IE), or Firefox) have tools to turn on or off text windows called "Pop-ups". When visiting unfamiliar web pages, it is precautionary to block these pop-up windows as they could be used to display annoying ads or possibly impose a security risk. However, several applications at UH require these pop-up windows and they should be added as "trusted" sites. One is the MyUH site: http://myuh.hawaii.edu used for registration, and the other is the UH Web Mail site: http://gmail.hawaii.edu

The following are instructions on how to allow trusted sites for the popup blockers for different browsers:

Internet Explorer 6/7/8:

• Windows: Go to menu item Tools / Internet Options / Privacy / Pop-up Blocker / Enable the option for "Block pop-ups".  Go to "Pop-up Blocker Settings". Type in "gmail.hawaii.edu", click on "Add". Type in "myuh.hawaii.edu", click on "Add". A more detailed document is available for WinXP: [html] [pdf]   

Firefox 2.0x/Mac or Windows:

• Windows: Go to the menu item Tools / Options / Content. Check off "Block Pop-up Windows", but click on "Allowed Sites" for that option and follow the instructions to add both: "gmail.hawaii.edu" and "myuh.hawaii.edu" as "allowed sites".
• Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences.  Click on 'Content', then check the box for "Block Pop-up Windows". Click on "Exceptions". Follow the instructions to add both: "gmail.hawaii.edu" and "myuh.hawaii.edu" as "allowed sites".

Firefox 3.0x/Mac or Windows:

• Windows: Go to the menu item Tools / Options / Content. Check off "Block Pop-up Windows", but click on "Exceptions" for that option and follow the instructions to add both: "gmail.hawaii.edu" and "myuh.hawaii.edu" as "allowed sites".
• Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences.  Click on "Content", then check the box for "Block Pop-up Windows", then click on "Exceptions". Follow the instructions to add both: "gmail.hawaii.edu" and "myuh.hawaii.edu" as "allowed sites".

Google Chrome/Mac or Windows: 

• Click the wrench icon  on the browser toolbar.
• Select Settings.
• Click Show advanced settings in the "Privacy" section, click the Content settings button.
• In the "Pop-ups" section, click Manage exceptions.

Safari/Mac OS X:

• Go to the Safari menu (to the right of the Apple menu). Select "Block Pop-Up Windows" to uncheck and disable the pop-up blocker. Note: Safari doesn't have a way to add site exceptions so the pop-up blocker is either on or off.

Other Pop-up Managers/Toolbars:

• Google toolbar (http://toolbar.google.com) allows you to click on their toolbar link to allow or block pop-ups.

ref: http://www.hawaii.edu/help/email/popups.html

• Contact ITS