Ask Us logo

Quick Links


UH staff: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

On-line

If you do not remember your password or it is not working, you may be able to set a new password over the web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 14 minutes before it is ready to be used.

By fax

Information that you will need to provide for fax if on campus:

  • 1 official government issued photo ID (i.e. driver's license, state id, or passport)
  • Subject: Requesting UH Username password change
  • Full Name of account holder
  • UH Username of account holder
  • UH Number or last 4 digits of the Social Security Number of account holder
  • Month and day of date of birth of account holder
  • Campus telephone number of account holder

SAMPLE MEMO

Fax copies of the required documents to ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Staff out-of-state, abroad, or those with medical hardships

Staff who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to fax a copy of the SAMPLE MEMO with your information (Legal name, UH Username, UH Number or last 4 digits of the Social Security Number, and the month and day of date of birth). In addition, the request must include a phone number for the requestor (not the department) and the memo must be signed by the department's dean or director. It may then be faxed to ITS at (808) 956-2108.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhstaffforgottenpassword

This article is part of the UH Email Account Practices and UH Username Practices articles.
Please rate the quality of this answer: Poor Fair Okay Good Excellent
Not the answer you were looking for? Try different keyword combinations and if you still can’t find your answer, please contact us.
Article ID: 533
Created: Wed, 01 Feb 2006 1:40pm
Modified: Fri, 05 Dec 2008 12:44pm