UH staff: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).


If you do not remember your password or it is not working, you may be able to set a new password over the web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answers to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 5 minutes before it is ready to be used.

By File Drop or By Fax

Information that you will need to provide for File Drop or Fax if on campus:

  • 1 official government issued photo ID (i.e. driver's license, state id, or passport)
  • Subject: Requesting UH Username password change
  • Full Name of account holder
  • UH Username of account holder
  • UH Number of account holder
  • Month and day of date of birth of account holder
  • Campus telephone number of account holder


File drop copies of the required documents to help@hawaii.edu OR fax copies of the required documents to ITS Help Desk at (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Staff out-of-state, abroad, or those with medical hardships

Staff who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to File Drop or fax a copy of the SAMPLE MEMO with your information (Legal name, UH Username, UH Number, and the month and day of date of birth). In addition, the request must include a phone number for the requestor (not the department) and the memo must be signed by the department's dean or director. It may then be faxed to ITS at (808) 956-2108.

File Drop Procedures

Memos must be signed by Dean/Director/Department Chair in ink, scanned, then sent via File Drop.

  • Request must be sent directly to help@hawaii.edu as recipient.
  • Authentication must be enabled; it is disabled by default.
  • The comment/description section should include the user's name, reason for the request, and the SIMP ticket number.
  • The comment/description section should NOT include any personal identifying information such as UH number or MM/DD of date of birth.
  • Go to https://www.hawaii.edu/filedrop to file drop the signed memo.
This article is part of the UH Email Account Practices and UH Username Practices articles.
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Article ID: 533
Created: Wed, 01 Feb 2006 1:40pm
Modified: Thu, 09 Jul 2015 12:59pm