Your UH Username is your electronic key to gaining access to the university's online services such as email, Internet access, and registration for classes. The UH Username is the same account as the ITS Username, UH Email Account, or uhunix account. The most prevalent service utilized by the ITS Username is email. If you have an email address with the @hawaii.edu domain ending (i.e. johndoe@hawaii.edu), you already have your UH Username.

After you activate your UH Username, you are responsible for this account for the duration of your UH career. There are a few points that you need to be aware of:

• You should treat your UH Username as private personal information. This means that you should not give out your account information (i.e. username and password) to anyone or use easy passwords. (Note: UH will not request your account information at any time unless you have called a UH department, such as the ITS Help Desk or an authorized campus representative for assistance.)
• There are IT policies that you must adhere to. Please be make sure that you understand these IT policies.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#general

You must be a faculty, staff, or registered student with University of Hawai‘i to obtain a UH Username. Emerti faculty and staff affiliates are also allowed. Your UH Username is your account for the duration of your career at the University of Hawai‘i. Please review the table below for examples of eligibility.
 

Note: Non-Credit students. Due to the non-automatic creation of UH Usernames for non-credit students, there will be a nominal assessed fee to create accounts for programs that want their students to have a UH Username for email or access privileges. Previously, ITS was absorbing the costs, but regrettably now needs to pass on the costs. Fee is set at $10 per UH Username. For additional questions, please call the ITS Help Desk, (808) 956-8883 on Oahu or toll free (800) 558-2669 from neighbor islands, and ask to escalate to a staff member.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#whocangetone

There are a number of different way to access your UH Email Account and the one that you choose should fit your needs. The following is a list of UH recommended methods of accessing your email. If you need the software for any of these methods, please select the links in the Examples of the software column or you may pick up an ITS CDROM from one of these locations. If you need instructions on how to install and use them, please go to What are the email server settings and how to use Web Mail, Pine, POP and IMAP client software?

ref: http://www.hawaii.edu/its/email/emailpractices.html#howtouse

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or UH Username Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password.", this means that your UH Username was activated already. If you do not remember your password, please follow the instructions in Student: I forgot my password. What should I do?

UH Username Not Found

If the UH Account Management page reports "An Error has Occurred I am sorry, but our records could not find anyone with identification number" or if the MyUH webpage reports "UH Username Not Found", it is possible that the UH Account Management database has not yet been updated with your information. In this case, you will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide. The list of accepted documents and the procedure for getting your information into the UH Account Management database are detailed below.

Documents required are:

• One official government issued photo ID (i.e. driver's license, state ID, passport) AND
• validated campus ID

OR

• One official government issued photo ID (i.e. driver's license, state id, or passport) AND
• current registration slip

OR

• One official government issued photo ID (i.e. driver's license, state id, or passport) AND
• UH acceptance letter AND
• Partial payment tuition receipt

In Person:

In order to maintain the security of your UH Username Account, you must visit any campus representative to prove your identity. After your information is corrected or entered, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Students out-of-state, abroad, or those with medical hardship

You may fax the required documentation to the ITS Help Desk at (808) 956-2108 along with a telephone number where you can be contacted. Once ITS personnel verify and enter your information, ITS will contact you at the telephone number you provided. You need to activate your account by visiting the UH Account Management page. After activation, your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#studenttroublegetacct

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

Online

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide the answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password. The new password could take up to 14 minutes before it is ready to be used.

In Person

If you do not remember your password and the answer to the two questions, you will need to visit a campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). The new password could take up to 14 minutes before it is ready to be used.

Student out-of-state, abroad, or those with medical hardships

You may fax in a request for a password reset. The request must include the following required documentation:

• Full name (first, middle, last)
   
• UH Username
• UH Number or last four digits of social security number
   
• One government issued photo ID (i.e. driver's license, state ID, or passport)
• Month/day of date of birth
• Your telephone number

Please fax the request and the required documents to the ITS Help Desk at (808) 956-2108. After your documents have been verified, ITS personnel will call you with the new password.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#studentforgottenpassword

You may request your UH Username online from the UH Account Management page by clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

You will need to provide the following information to apply for an account:

• your legal name (the name that you use on your student application form or employment form)
• your social security number or Banner Number or UH Number
• date of birth
• read and agree to the Executive Policy E2.210 and Chapter 708, Hawaii Revised Statutes

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Password Tips

• Your password must be eight characters long
• Use at least two alphabetic characters, and at least one numeric or special character
• Make it a habit to change your password frequently
• Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
• Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
• Memorize your password and do not share it with anyone
• Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#faculty

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or UH Username Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was activated already. If you do not remember your password, please follow the instructions in Faculty: I forgot my password. What should I do?

UH Username Not Found

If the Account Activation page reports the error "An Error has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

• One official government issued photo ID (i.e. driver's license, state id, or passport) AND
• Payroll Notification Form (PNF)

If you are new to UH and have not received your copy of the PNF yet, please provide:

• One official government issued photo ID (i.e. driver's license, state id, or passport) AND
• Memo from department or office on departmental letterhead with the following information: legal name, date of birth, social security number, start date, and contact telephone number. The memo must be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Fax copies of the required documents to the ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the campus telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Faculty out-of-state, abroad, or those with medical hardships

Please ask your department to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#troublegetacctfaculty

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

Online

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 14 minutes before it is ready to be used.

By fax

Documents that you will need to provide for fax if on campus:

• One official government issued photo ID (i.e. driver's license, state ID, or passport)
• Subject: Requesting UH Username password change
• Legal Name (first, middle, last) of account holder
• UH Username of account holder
• UH Number or last four digits of Social Security Number of account holder
• Month and day of date of birth
• Campus telephone number of account holder

SAMPLE MEMO

Fax copies of the required documents to the ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Faculty out-of-state, abroad, or those with medical hardships

Faculty who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to fax a copy of the SAMPLE MEMO with your information (Legal name (first, middle, last), UH Number or last four digits of Social Security Number, UH Username, and month and day of date of birth). In addition, the request must include a phone number for the requester (not the department) and the memo must be signed by the department's dean or director. This memo should then be faxed to the ITS Help Desk at (808) 956-2108.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#facultyforgottenpassword

You may request your UH Username online from the UH Account Management page by clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as the SECE, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes. Some services are not immediately available and will be available by 7:00 AM the next day.

You will need to provide the following information to obtain your account:

• your legal name (the name that you use on your employment form)
• your social security number or UH Number
• read and agree to the Executive Policy E2.210 and Chapter 708, Hawaii Revised Statutes

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Password Tips

• Your password must be 8 characters long
• Use at least 2 alphabetic characters, and at least one numeric or special character
• Make it a habit to change your password frequently
• Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
• Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
• Memorize your password and do not share it with anyone
• Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#staffgetacct

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or ID Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was  activated already. If you do not remember your password, please follow the instructions in UH staff: I forgot my password. What should I do?

ID Not Found

If the Account Activation page reports the error "An Error has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

• 1 official government issued photo ID (i.e. driver's license, state id, or passport) AND
• Payroll Notification Form (PNF)

If you are new to UH and have not received your copy of the PNF yet, please provide:

• 1 official government issued photo ID (i.e. driver's license, state id, or passport) AND
• memo from department or office on departmental letterhead with the following information: legal name, date of birth, social security number, start date, and contact telephone number. The memo must be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes. Some services are not immediately available and will be available by 7:00 AM the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Fax copies of the required documents to ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes. Some services are not immediately available and will be available by 7:00 AM the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Staff out-of-state, abroad, or those with medical hardships

Please ask your department to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes. Some services are not immediately available and will be available by 7:00 AM the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#stafftroublegetacct

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

On-line

If you do not remember your password or it is not working, you may be able to set a new password over the web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 14 minutes before it is ready to be used.

By fax

Information that you will need to provide for fax if on campus:

• 1 official government issued photo ID (i.e. driver's license, state id, or passport)
• Subject: Requesting UH Username password change
• Full Name of account holder
• UH Username of account holder
• UH Number or last 4 digits of the Social Security Number of account holder
• Month and day of date of birth of account holder
• Campus telephone number of account holder

SAMPLE MEMO

Fax copies of the required documents to ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Staff out-of-state, abroad, or those with medical hardships

Staff who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to fax a copy of the SAMPLE MEMO with your information (Legal name, UH Username, UH Number or last 4 digits of the Social Security Number, and the month and day of date of birth). In addition, the request must include a phone number for the requestor (not the department) and the memo must be signed by the department's dean or director. It may then be faxed to ITS at (808) 956-2108.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhstaffforgottenpassword

Before you can get your UH Username from the online request system, ITS requires a memo from your sponsoring UH department or office on departmental letterhead identifying you and officially requesting that you have access to UH services and resources. The letter must contain the your full name, date of birth, social security number, and length of affiliation, and signed by the department's dean or director. Once your request has been reviewed and approved, you may request your UH Username online from the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as the SECE, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

You will need to provide the following information to apply for an account:

• your legal name (the name that you use on your student application form or employment form)
• your social security number
• date of birth
• read and agree to the Executive Policy E2.210 and Chapter 708, Hawaii Revised Statutes

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Here are some tips on choosing a password:

• Your password must be eight characters long
• Use at least two alphabetic characters, and at least one numeric or special character
• Make it a habit to change your password frequently
• Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
• Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
• Memorize your password and do not share it with anyone
• Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliategetacct

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or No ID Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was  activated already. If you do not remember your password, please follow the instructions in UH Affiliate: I forgot my password. What should I do?

No ID Found

If the Account Activation page reports the error "An Error Has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

• One official government issued photo ID (i.e. driver's license, state ID, or passport) AND
• Memo from department or office on departmental letterhead identifying the affiliate and officially requesting that the affiliate to be granted access to UH services and resources. The letter must contain the affiliate's full name, date of birth, social security number, and length of affiliation, and be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Please ask the UH department that you are affiliated with to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen 15 minutes. Some services are not immediately available and will be available by 7:00 a.m. the next day.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliatetroublegetacct

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

On-line

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answers to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 14 minutes before it is ready to be used.

By fax

Documents that you will need to provide for fax if on campus:

• One official government issued photo ID (i.e. driver's license, state ID, or passport)
• Subject: Requesting UH Username password change
• Full Name of account holder
• UH Username of account holder
• UH Number or last four digits of the Social Security Number of account holder
• Month and day of date of birth of account holder
• Campus telephone number of account holder

SAMPLE MEMO

Fax copies of the required documents to the ITS Help Desk at (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

UH Affiliate out-of-state, abroad, or those with medical hardships

UH Affiliate who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask the UH department that they are affiliated with to fax a copy of the SAMPLE MEMO with your information (Legal name, UH Number or last four digits of the Social Security Number, UH Username, and month and day of date of birth). In addition, the request must include a phone number for the requester (not the department) and the memo must be signed by the department's dean or director. This should then be faxed to ITS at (808) 956-2108.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliateforgottenpassword

There are a number of options that you may change for your UH Username at the ITS Account Management page. Options include:

• changing your password
• changing your secret questions and answers used to change passwords online
• checking how much disk space and email quota you are using
• validating your username if it has been flagged to expire
• requesting or editing a mailing list

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#usernameprefs

UH Usernames are based on your legal name, as it appears on official UH records. Requests to change your UH Username will only be accepted under the following circumstances:

• There is a misspelling in your name.
• Your legal name has changed and a new username is desired. Your legal name must be changed at the appropriate UH office before ITS will review your request to change your UH Username.

  Students: please check with your campus' Admissions and Records office for proper procedures and documentation to make a name change on your student records.
  Faculty & Staff: please check with your personnel officer or with the Office of Human Resources (OHR) for proper procedures and documentation to make a name change.

If one of these situations apply to you, contact the ITS Help Desk with your request to change your UH Username and UH Email Account.
For legal name changes, you need to provide documentation or an official government issued photo ID with the new legal name; see below for instructions.

Instructions for providing proof of legal name change to ITS:

In Person:

You may visit any campus representative and they will assist you. If you need assistance, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669.

By fax:

Fax a copy of a official government issued photo ID with your new legal name to (808) 956-2108 along with a telephone number where you can be contacted. Once ITS personnel enters your information, we will contact you at the telephone number you provide. If you need assistance, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669.

After you have made the request to change your UH Username, ITS will email you to confirm the request for a UH Username change and information about the cutover from the old UH Username to the new one. Once you have received this confirmation email, you must send a reply back to ITS. This reply will confirm that you want to change your UH Username. After ITS has received the reply from you, your UH Username will be changed to the new UH Username and the account should be available the next morning. Your password is moved to your new account. It does not change.

You may request a cutover period of 30 days. This gives you time to notify correspondents of the change in your UH Username and unsubscribe from mailing lists. During the 30 days, the following occurs:

• The old account is disabled and made inaccessible by ITS
• ITS moves all files associated with the old account over to the new account
• The old account is configured by ITS such that email to the old account automatically goes to the new account

At the end of the cutover period, ITS will send a notification email message to the new account stating that the cutover period is over.

http://www.hawaii.edu/infotech/uhusernamepractices.html#changemyaccountname

Under normal circumstances, information accessed by your UH Username (i.e. email, grades, etc) is considered private. Access to information will be granted only by a valid subpoena, or by authorization from the account owner or authorized personnel.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#privacy

ITS recommends that you change your password periodically to ensure the security of your UH Username. Your password should not be easily guessed or associated with you like your name written backwards, your name, birth date or your telephone number. The security of your UH Username is in your hands and will depend on your password.

You may change your password online on the UH Account Management page . You will be asked to login with your UH Username and your current password. After you have logged in, you should select the Change Password button and you will be asked for the new password. Please note that the new password may take up to 14 minutes to be changed. If your new password does not work, you may still use the old one until the new one takes effect.

Here are some tips on selecting your new password:

• Your password must be eight characters long
• Use at least two alphabetic characters, and at least one numeric or special character
• Make it a habit to change your password frequently
• Choose a password that is hard to guess. Do not use words from a dictionary, birth dates, or names
• Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
• A good way to build a password is to use the first letter of each word in a phrase that you would easily remember, using numbers and symbols if possible. For example, "One is the loneliest number by Harry Nilsson" can be used to build the password 1itl#bHN
• Memorize your password and do not share it with anyone
• Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#iwanttochangepassword

Students, Non-retiring Faculty and Staff, and UH Affiliates

Students who are not registered for classes for two consecutive (Fall, Spring) semesters, Faculty and Staff who leave UH, but are not retiring, and UH Affiliates whose affiliations expire, transition to the role of 'Ohana. 'Ohana will have a grace period of up to 180 days, during which they will continue to have full access to their UH Email, unless there is a request to terminate the UH Username sooner, or because of violations to the acceptable use policy (http://www.hawaii.edu/infotech/policies/itpolicy.html). ITS will inform each individual via email when they begin the grace period and ITS will send periodic reminders throughout the grace period to help keep them aware of the approach of the end of the grace period. During the grace period, they will have the option to opt in to the UH Email Forwarding Service so that the UH email address may continue to be of use.

After the grace period ends, all data associated with the UH Username will be deleted. This includes all email, even if the individual has opted in to the UH Email Forwarding Service.

Retiring Faculty and Staff, and Emeriti

Faculty and Staff who retire from UH, as well as Emeriti, are allowed continued use of their UH Username. Use of the UH Username is subject to an annual renewal. Email reminders will be sent to Retirees and Emeriti regarding their respective upcoming renewal deadline. For more details about basic online services for Retirees and Emeriti, see http://www.hawaii.edu/askus/933.

As of Fall 2002, UH no longer recycles UH Usernames. This means that your unique username would be reserved and not be allocated to any other person in the future.

Your UH email address will also be reserved and not reused. If you have setup a first.last email alias, it will remain available to you for as long as you continue to annually renew your participation in the UH Email Forward Service (see http://www.hawaii.edu/askus/930). However, once you fail to renew your participation, your first.last email alias will be made available for reassignment to someone else.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#itsusernamerecycle

In the unfortunate event that a UH student should pass away, the following procedure will be used by ITS:

1. The appropriate Dean of Student Services notifies ITS of the event. The following information is required so that ITS can create an auto-reply message and to ensure that no new email is accepted.
   • UH Username or UH Number of deceased
   • Name of deceased
   • Date of death
2. ITS will set the account for auto-reply and do-not-save-messages to the account of the deceased. Standard message (subject to change by Dean) is:

   This is an automated message:
   The account is no longer available.

3. ITS clears the password.
4. As of the date of death, the account enters the grace period. At the end of the grace period, the account is deleted.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#deceasedstudents

In the unfortunate event that an employee or UH affiliated person should pass away, the following procedure will be used by ITS:

1. As of the date of death, the account enters the grace period.
2. Dean/Director notifies ITS of the event and ITS will change the account's password. The following information is required so that ITS can create an auto-reply message and to ensure that no new email is accepted.
   • Name of deceased
   • Date of death
   • Responsible party in the unit to whom external correspondents can be referred, typically the manager, dept chair, dean, director, etc. For this individual we need name, title and email address.
3. In addition, Dean/Director tells ITS who will be responsible for reviewing the email of the deceased to ensure that no official business is outstanding - the email agent. The email agent would be the person who is entrusted to go through the desk of the deceased to separate personal items from UH business materials.
4. ITS sets account for auto-reply and do-not-save-messages to the account of the deceased. Standard message (subject to change by Dean/Director) is:

   This is an automated message.
   We are sorry to inform you that First name Last name passed away on Month Day, Year.
   You may contact Responsible-First name Responsible-Last name, Responsible-Title, at responsible-email-address.

5. ITS clears password and forwards it to the person specified in step 2 above (email agent).
6. Email agent identified by department logs in as the deceased and reviews all old email to identify any unread messages that require official action/response. These are either replied to or forwarded as appropriate based on context. Upon completion of the review and handling agent can either delete all messages or ask ITS to do so.
7. At the end of the grace period, the account is deleted.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#deceasedemployees

A department head or administrative officer can request a UH Username termination for an employee by making a formal request on departmental letterhead. The Dean, Director, or administrative officer's signature is required. Requests should be sent to ITS Account Administrator. Note: Submitting a termination request does not always immediately cut off access, please see below.

By Campus Mail:

Information Technology Services
Account Administrator
Keller 102

By US Postal Service:

Account Management Office
Information Technology Services
2565 McCarthy Mall, Keller Hall 102
Honolulu, HI 96822

When the termination is requested, it is possible that the individual using the UH Username has established additional affiliations with UH, such as becoming a student or becoming a faculty or staff with another UH department. ITS will research all termination requests in order to ascertain if there are additional affiliations by the individual. If there are no other affiliations, the UH Username will be flagged for termination. By default, the UH Username enters the normal grace period. If access to the UH Username must be immediately cut-off, the letter must explicitly request this.

Note that termination of the UH Email Account is synonymous with termination of the UH Username.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#terminateemployee

A UH account is provided to students, faculty, staff and selected affiliates to facilitate teaching, learning, research, service and administration. If it is proven that an account has been misused, the account may be temporarily suspended or permanently banished. During the suspension, you may not access your email and you may not request another UH Username or UH Username.

Each user is responsible for understanding applicable policies relating to account usage, for protecting their account password, and for ensuring that their account is never used by anyone other than themselves.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#suspended

In rare circumstances, UH or an affiliate organization may request that an individual be banished. Banishment is permanent, results in account lockdown, and prevents a person from obtaining a new UH Username. Requests for banishment should be sent to the ITS Account Administrator. Requests will require substantiating evidence and a full explanation of why banishment is recommended. Requests will be investigated by the ITS Security Officer before a final recommendation is made and implemented. Legal action is also a possible outcome of the investigation.

Email address for ITS Account Management: its-accounts@hawaii.edu

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#banishment