In general, many problems with connecting to or using MyUH Portal can be fixed by these things:

• Clear your web browser's cache
• Clear your web browser's cookies
• Allow myuhportal.hawaii.edu as a trusted site for popups
• Allow myuhportal.hawaii.edu as a trusted site in firewall hardware or software

I time out very soon after logging into MyUH Portal.

Please check which web browser you are using. The AOL web browser is known to have this problem, but it could also appear in other unsupported browsers.

The recommended browsers for MyUH are

• Firefox 1.5 or 2.0
• Internet Explorer 6 or 7 (Windows)
• Safari (Macintosh)

To check which web browser you are using:

PC: Go to the Help menu and select About...
Mac: Go to the menu to the direct right of the Apple menu, and select About...

I am using the correct browser, and I still time out frequently.

Please make sure that your browser's cookie setting is configured to accept cookies correctly. Cookie settings

Toolbars that are installed in your web browser may also have cookie settings. If you have a toolbar (e.g. Google toobar, Yahoo toolbar) please check their options and make sure it's configured to allow cookies for myuhportal.hawaii.edu.

Security software such as McAfee or Symantec may also have cookie settings. Please check the options in your security software and make sure it's configured to allow cookies for myuhportal.hawaii.edu.

If all cookie settings are OK, make sure that myuhportal.hawaii.edu is a trusted site for popups. Popup settings

Check your MyUH Portal time out setting, and increase it to the maximum:

1. Login to MyUH Portal
2. Click on the My Account tab
3. Under "MyUH Portal Time out", select 180, then click Save Changes.
4. You will need to logout and log back in for the change to take effect.

I've been seeing a page saying the MyUH Portal is down, but it's past the date/time listed on the page.

Clear your cache, then go to http://myuhportal.hawaii.edu and see if you now get the login page.

I am unable to connect to MyUH (I cannot reach the login page).

You can try these things:

• Clear your cache
• Allow myuhportal.hawaii.edu as trusted site for popups and cookies in all toolbars and security software
• Allow myuhportal.hawaii.edu as a trusted site in any firewall software or hardware. Note: many routers and wireless access points are also hardware firewalls.

When I click on the "Get a UH Username" link, I get "page not found".

This page requires access through port 8888. If you are trying to access the page from a non-UH network such as a commercial business, they might have a firewall implemented on their network and not allow access through port 8888. You should check with your company's IT if there is a firewall in place.

If you are at home, make sure your software or hardware firewall (many routers and wireless access points also have a built in firewall) allows access through port 8888.

When I compose an email message in MyUH Portal, there is no place to type the message body.

You can try these things:

• Clear your cache
• Clear your cookies

• Contact ITS