To report a suspicious email saying it's from the University of Hawaii and asking for confidential information:
FIRST: Check to see if the phishing attempt has already been reported by looking at the Security Alerts listing on http://www.hawaii.edu/its/
To prevent compromises:
- NEVER send your password or other confidential personal information in an email message, even in reply to a message that appears 100% genuine. No responsible entity requests information this way.
DO NOT REPLY to suspicious or spam mail. It just tells the spammers/hackers that they've hit a valid email address.
if you receive a message asking you to "reactivate your account" or "get more email quota", DO NOT click on the weblink and enter your username and password
make sure you're up-to-date with all operating systems (e.g. Windows) updates
make sure you're up-to-date with any anti-virus and anti-spyware updates
don't save passwords to your email account on your system, it might take a few more seconds to login manually, but it might save you hours of time cleaning up after a compromise
If you suspect that you are compromised...
This article is part of the Spam at the University of Hawaii