The following are some frequently asked questions (FAQ) for UH users who have been migrated to use Google@UH for email, calendaring, and other Google applications.
We also have FAQs specific for various Google@UH applications.
You can check the status of your migration to Google@UH, or reschedule your migration date, by going to http://www.hawaii.edu/google/signup/status.php.
You can check your Google@UH Gmail account in one of three ways:
If you have messages that didn't migrate successfully to Google, you may still be able to get a copy of these messages. Contact the ITS Help Desk to request a copy of the non-migrated messages. ITS will then compile the messages that are available and provide them to you in a .zip archive file. This process will take 3 to 5 business days to complete.
Common reasons for a message not being migrated are:
In some of these cases, only message text may be available (no attachments) or the entire message (text and attachments) may not be recoverable.
There are a number of "reserved" folder names which Google does not let users uses. Examples include important, voicemail, unread, chats, contactcsv, muted, and popped. If any migrated mail folder has one of these reserved folder names, they will appear in the Google@UH Gmail web interface as Migrated/<folder_name>, where <folder_name> is the name of the migrated folder. For example, a migrated mail folder named important will display in Google@UH Gmail as Migrated/important. If you use an email client to connect to Google@UH Gmail via IMAP, the migrated mail folder would appear as a subfolder under a Migrated folder.
Once your UH email has been migrated to Google, the normal pine command in uhunix, used to launch the Alpine email client, will no longer allow you access to your UH email. Instead, you will need to use the alternate command gpine.
Note: You will need to login when first launching gpine and when sending your first message from gpine. When asked to login, provide your full UH email address as the Login Name, and your normal UH email password as the Password. For example, if my UH Username is jdoe, I would enter email@example.com as the Login Name and my UH Username password as the Password. You will need to repeat this process each time you exit from gpine and launch the program again.
Gmail counts the number of conversations which are in a mailbox. This differs from most IMAP email clients, which would count the actual messages that are present in a mailbox. So, if some of the email messages are grouped into conversations in Gmail, the message count reported by Gmail will be different than the message count you see through your IMAP email client.
This article explains how to import your contacts from MyUH Email into Google@UH Gmail.
Due to limitations with .csv files, groups cannot be exported from MyUH. Groups will need to be recreated in Gmail by the user.
This article explains how to import your contacts from UH WebMail into Google@UH Gmail.
Due to limitations with .csv files groups cannot be exported from UH WebMail. Groups will need to be recreated in Gmail.
You will need to export the data from your MyUH Calendar, and then import this data into your Google@UH Calendar. Refer to Ask Us 1142 for instructions on how to export your MyUH Calendar data, and refer to Ask Us 1143 for instructions on how to import the MyUH Calendar data to your Google@UH Calendar.
Signatures from UH WebMail (http://mail.hawaii.edu) and the email client in MyUH are not migrated. You will need to recreate your signature in Google@UH Gmail.
For more information about setting up a signature in Google@UH Gmail, see http://mail.google.com/support/bin/answer.py?hl=en&answer=8395
Filters from UH WebMail (http://mail.hawaii.edu) are not migrated. You will need to recreate these filters in Google@UH Gmail.
For more information on mail filters in Google@UH Gmail, see http://mail.google.com/support/bin/answer.py?hl=en&answer=6579.
Todo is a reserved folder name and cannot be used in Gmail, so if you had a folder with this name it will not be created during your migration. Instead, the migration will move all messages from your Todo folder into the Starred folder. Gmail has designated the Starred folder for people to use to keep track of things "to do".
If experiencing problems connecting your email client to Google@UH Gmail, please attempt the following:
If you have any questions or need further asistance, please contact the ITS Help Desk.