University of Hawai'i Information Technology Services Policy on Equal Access to ITS Resources for Persons with Disabilities


The University of Hawai‘i Information Technology Services (ITS) department is committed to a policy of equal access to its web content, facilities, and services. These policies and procedures ensure that persons with disabilities will not, on the basis of that disability, be denied equal access to ITS resources. It is the responsibility of the ITS staff to adhere to this policy of equal access to ITS resources.

ITS identifies its legal obligations to make available reasonable and appropriate accommodations designed to provide access to ITS’s resources for users with self-disclosed disabilities in accordance with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d). For UH students with disabilities and related extensive need for accommodation, ITS will coordinate services with the appropriate Disabilities Services Office.

This document is subject to change. This current version is available online at


"Persons with disabilities" means persons who have a physical or mental impairment that substantially limits one or more major life activities, have a record of such impairment, or are regarded as having such impairment.

"Reasonable and appropriate accommodations" means facilities modifications and/or service adjustments determined by the staff at ITS in consultation with the disabled UH faculty, staff, or student, Disabilities Services Office, or other appropriate resource. Assistive technology and assistance with ITS facilities and computers are examples of reasonable and appropriate accommodations.

Part I: Policy Statement

In compliance with federal civil rights law relating to persons with disabilities, the University of Hawai‘i is committed to a policy of nondiscrimination solely on the basis of disabilities status. The University of Hawai‘i is an equal opportunity/affirmative action institution and is committed to a policy of nondiscrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and veteran status. This policy covers admission and access to, and participation, treatment and employment in the University’s programs, activities, and services. Sexual harassment is prohibited under this policy. This policy applies to all ITS materials and facilities, including but not limited to its computer labs, electronic resources, and computer access.

All web content produced by ITS should be in compliance with Section 508 Standards and it should also meet, at minimal, the Web Content Accessibility Guidelines (WCAG) 2.0 A, but should strive to meet WCAG 2.0 AA. If a disabled UH faculty, staff, or student finds the content on any ITS website inaccessible they may email or call the ITS Help Desk at (808) 956-8883.

Part II: Rights and Responsibilities


ITS recognizes the basic responsibility to identify and maintain the academic and technical standards that are fundamental to providing quality resources while ensuring the rights of persons with disabilities. To meet this obligation, ITS:

  • has the responsibility to ensure that all of its resources, viewed in their entirety, are accessible.
  • has the right to select among equally effective methods of accommodating persons with disabilities.
  • has the right to refer persons with disabilities to the appropriate agency with requests for accommodations that exceed those currently possible at ITS.
  • has the right to deny a request for services for persons with disabilities. If a request is denied, ITS has the responsibility to inform the individual of the reasons for the denial.

B. Persons with Disabilities

Persons with disabilities have the right to an equal opportunity to use and benefit from the resources that ITS has to offer. To ensure this right, persons with disabilities:

  • have the responsibility to identify themselves as needing appropriate, reasonable accommodations.
  • have the responsibility for making their needs known in a timely manner.
  • have the same obligation as any other UH faculty, staff, or student to comply with ITS policy and procedures.
  • have the responsibility to follow standard ITS policies and procedures. 
  • have the right to confidentiality of all information regarding their disability. Persons with disabilities have the right to choose to whom information about their disability will be disclosed.

Part III: Resources for Accessibility on UH Campuses

For a current list of ADA coordinators please refer to

Please rate the quality of this answer: Poor Fair Okay Good Excellent
Not the answer you were looking for? Try different keyword combinations and if you still can’t find your answer, please contact us.
Article ID: 960
Created: Wed, 07 Jan 2009 10:26am
Modified: Mon, 20 Jun 2016 11:08am