UH Username Practices

Online services are being offered by UH to make your university experience more convenient. A user account (username and password) is required for you to use any online service. For UH, this user account is called your UH Username. The terms ITS Username, UH Email Account, or uhunix account are synonyms for your UH Username.

This document is in Q&A (question & answer) format. If you do not see answers to your questions, please contact the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands, (800) 558-2669 for assistance.


GENERAL INFORMATION

PASSWORDS

ACCOUNT TERMINATION, SUSPENSION, OR BANISHMENT


GENERAL INFORMATION

What is a UH Username and why would I want one?

Your UH Username is your electronic key to gaining access to the university's online services such as email, Internet access, and registration for classes. The UH Username is the same account as the ITS Username, UH Email Account, or uhunix account. The most prevalent service utilized by the UH Username is email. If you have an email address with the @hawaii.edu domain ending (i.e. johndoe@hawaii.edu), you already have your UH Username.

After you activate your UH Username, you are responsible for this account for the duration of your UH career. There are a few points that you need to be aware of:

  • You should treat your UH Username as private personal information. This means that you should not give out your account information (i.e. username and password) to anyone or use easy passwords. (Note: UH will not request your account information at any time unless you have called a UH department, such as the ITS Help Desk or an authorized campus representative for assistance.)
  • There are IT policies that you must adhere to. Please be make sure that you understand these IT policies.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#general


Who can get a UH Username?

You must be a faculty, staff, or registered student with University of Hawai‘i to obtain a UH Username. Emerti faculty and UH affiliates are also allowed. Your UH Username is your account for the duration of your career at the University of Hawai‘i. Please review the table below for examples of eligibility.
 

Email Account Type Duration of the account Where we get the information
Registered Student Until graduation Student Information System
Faculty Until termination of employment Office of Human Resources
Emeriti Perpetual, renewable annually by email reminder message President's Office
Staff Until termination of employment Office of Human Resources
UH Affiliate 1 year, annually renewable upon request Dean or Director
Departmental Account 1 year, annually renewable upon request Dean or Director
RIO Account 1 year, annually renewable upon request Campus Center

Note: Non-Credit students. Due to the non-automatic creation of UH Usernames for non-credit students, there will be a nominal assessed fee to create accounts for programs that want their students to have a UH Username for email or access privileges. Previously, ITS was absorbing the costs, but regrettably now needs to pass on the costs. Fee is set at $10 per UH Username per academic semester (or equivalent time period). For additional questions, please call the ITS Help Desk, (808) 956-8883 on Oahu or toll free (800) 558-2669 from neighbor islands, and ask to escalate to a staff member.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#whocangetone

I am a student:

Student: How do I get my UH Username?

You may request your UH Username online from the UH Account Management page by clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen 15 minutes.

You will need to provide the following information to apply for an account:

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your full legal name and the information above. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Password Tips

  • Your password must be 8-32 characters long
  • You must use at least one upper case alphabetic character, one lower case alphabetic character, one numeric character, and one special character
  • Make it a habit to change your password frequently
  • Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
  • Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
  • Memorize your password and do not share it with anyone
  • Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#student


Student: I had trouble with getting my UH Username. Where do I get help?

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or UH Username Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password.", this means that your UH Username was activated already. If you do not remember your password, please follow the instructions in Student: I forgot my password. What should I do?

UH Username Not Found

If the UH Account Management page reports "An Error has Occurred I am sorry, but our records could not find anyone with identification number" or if the MyUH webpage reports "UH Username Not Found", it is possible that the UH Account Management database has not yet been updated with your information. In this case, you will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide. The list of accepted documents and the procedure for getting your information into the UH Account Management database are detailed below.

Documents required are:

  • One official government issued photo ID (i.e. driver's license, state ID, passport) AND
  • validated campus ID

OR

  • One official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • current registration slip

OR

  • One official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • UH acceptance letter AND
  • Partial payment tuition receipt

In Person:

In order to maintain the security of your UH Username Account, you must visit any campus representative to prove your identity. After your information is corrected or entered, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Students out-of-state, abroad, or those with medical hardship

You may fax the required documentation to the ITS Help Desk at (808) 956-2108 along with a telephone number where you can be contacted. Once ITS personnel verify and enter your information, ITS will contact you at the telephone number you provided. You need to activate your account by visiting the UH Account Management page. After activation, your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#studenttroublegetacct


Student: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

Online

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide the answers to these two questions. If you know the answer to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password. The new password could take up to 5 minutes before it is ready to be used.

In Person

If you do not remember your password and the answer to the two questions, you will need to visit a campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). The new password could take up to 5 minutes before it is ready to be used.

Student out-of-state, abroad, or those with medical hardships

You may file drop or fax in a request for a password reset. The request must include the following required documentation:

  • Full name (first, middle, last)
  • UH Username
  • UH Number
  • One government issued photo ID (i.e. driver's license, state ID, or passport)
  • Month/day of date of birth
  • Your telephone number

Please file drop the request to help@hawaii.edu OR fax the request and the required documents to the ITS Help Desk at (808) 956-2108. After your documents have been verified, ITS personnel will call you with the new password.

File Drop Procedures

  • Request must be sent directly to help@hawaii.edu as recipient.
  • Authentication must be enabled; it is disabled by default.
  • The comment/description section should include the user's name, reason for the request, and the SIMP ticket number.
  • The comment/description section should NOT include any personal identifying information such as UH number and MM/DD of date of birth.
  • Go to https://www.hawaii.edu/filedrop to file drop the signed memo.

 

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#studentforgottenpassword

I am a faculty:

Faculty: How do I get my UH Username?

You may request your UH Username online from the UH Account Management page by clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes.

You will need to provide the following information to apply for an account:

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Password Tips

  • Your password must be 8-32 characters long
  • You must use at least one upper case alphabetic character, one lower case alphabetic character, one numeric character, and one special character
  • Make it a habit to change your password frequently
  • Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
  • Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
  • Memorize your password and do not share it with anyone
  • Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#faculty


Faculty: I had trouble with getting my UH Username. Where do I get help?

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or UH Username Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was activated already. If you do not remember your password, please follow the instructions in Faculty: I forgot my password. What should I do?

UH Username Not Found

If the Account Activation page reports the error "An Error has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

  • One official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • Payroll Notification Form (PNF)

If you are new to UH and have not received your copy of the PNF yet, please provide:

  • One official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • Memo from department or office on departmental letterhead with the following information: legal name, date of birth, social security number, start date, and contact telephone number. The memo must be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Fax copies of the required documents to the ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the campus telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Faculty out-of-state, abroad, or those with medical hardships

Please ask your department to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#troublegetacctfaculty


Faculty: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

Online

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answers to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 5 minutes before it is ready to be used.

By File Drop or By Fax

Documents that you will need to provide for File Drop or fax if on campus:

  • One official government issued photo ID (i.e. driver's license, state ID, or passport)
  • Subject: Requesting UH Username password change
  • Legal Name (first, middle, last) of account holder
  • UH Username of account holder
  • UH Number of account holder
  • Month and day of date of birth
  • Campus telephone number of account holder

SAMPLE MEMO

File Drop copies of the required documents to help@hawaii.edu OR fax copies of the required documents to the ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Faculty out-of-state, abroad, or those with medical hardships

Faculty who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to file drop or fax a copy of the SAMPLE MEMO with your information (Legal name (first, middle, last), UH Number, UH Username, and month and day of date of birth). In addition, the request must include a phone number for the requester (not the department) and the memo must be signed by the department's dean or director. This memo should then be faxed to the ITS Help Desk at (808) 956-2108.

File Drop Procedures

Memos must be signed by Dean/Director/Department Chair in ink, scanned, then sent via File Drop.

  • Request must be sent directly to help@hawaii.edu as recipient.
  • Authentication must be enabled; it is disabled by default.
  • The comment/description section should include the user's name, reason for the request, and the SIMP ticket number.
  • The comment/description section should NOT include any personal identifying information such as UH number or MM/DD of date of birth.
  • Go to https://www.hawaii.edu/filedrop to file drop the signed memo.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#facultyforgottenpassword

I am a staff:

UH staff: How do I get my UH Username?

You may request your UH Username online from the UH Account Management page by clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as the SECE, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes.

You will need to provide the following information to obtain your account:

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Password Tips

  • Your password must be 8-32 characters long
  • You must use at least one upper case alphabetic character, one lower case alphabetic character, one numeric character, and one special character
  • Make it a habit to change your password frequently
  • Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
  • Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
  • Memorize your password and do not share it with anyone
  • Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#staffgetacct


UH staff: I had trouble with getting my UH Username. Where do I get help?

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or ID Not Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was  activated already. If you do not remember your password, please follow the instructions in UH staff: I forgot my password. What should I do?

ID Not Found

If the Account Activation page reports the error "An Error has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

  • 1 official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • Payroll Notification Form (PNF)

If you are new to UH and have not received your copy of the PNF yet, please provide:

  • 1 official government issued photo ID (i.e. driver's license, state id, or passport) AND
  • memo from department or office on departmental letterhead with the following information: legal name, date of birth, social security number, start date, and contact telephone number. The memo must be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Fax copies of the required documents to ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

Staff out-of-state, abroad, or those with medical hardships

Please ask your department to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six (6) minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen (15) minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#stafftroublegetacct


UH staff: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

On-line

If you do not remember your password or it is not working, you may be able to set a new password over the web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answers to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 5 minutes before it is ready to be used.

By File Drop or By Fax

Information that you will need to provide for File Drop or Fax if on campus:

  • 1 official government issued photo ID (i.e. driver's license, state id, or passport)
  • Subject: Requesting UH Username password change
  • Full Name of account holder
  • UH Username of account holder
  • UH Number of account holder
  • Month and day of date of birth of account holder
  • Campus telephone number of account holder

SAMPLE MEMO

File drop copies of the required documents to help@hawaii.edu OR fax copies of the required documents to ITS Help Desk (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

Staff out-of-state, abroad, or those with medical hardships

Staff who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask their department to File Drop or fax a copy of the SAMPLE MEMO with your information (Legal name, UH Username, UH Number, and the month and day of date of birth). In addition, the request must include a phone number for the requestor (not the department) and the memo must be signed by the department's dean or director. It may then be faxed to ITS at (808) 956-2108.

File Drop Procedures

Memos must be signed by Dean/Director/Department Chair in ink, scanned, then sent via File Drop.

  • Request must be sent directly to help@hawaii.edu as recipient.
  • Authentication must be enabled; it is disabled by default.
  • The comment/description section should include the user's name, reason for the request, and the SIMP ticket number.
  • The comment/description section should NOT include any personal identifying information such as UH number or MM/DD of date of birth.
  • Go to https://www.hawaii.edu/filedrop to file drop the signed memo.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhstaffforgottenpassword

I am a UH affiliate:

UH affiliate: How do I get my UH Username?

Before you can get your UH Username from the online request system, ITS requires a memo from your sponsoring UH department or office on departmental letterhead identifying you and officially requesting that you have access to UH services and resources.  The department's request should come to the Help Desk by way of a memo on departmental letterhead containing the following information:

  • Dean/Director/Department Chair signature authorizing the request on behalf of the department
  • New person's full name
  • New person's date of birth
  • Starting date for the new person's position
  • Ending date for the new person's position
  • Position title
  • Name and phone number of a department contact who can provide the new person's full SSN (if applicable)

Note: Disclosure of a person's full SSN is not mandatory, but is recommended; inclusion of the full SSN will allow for more accurate identification of a person's record and may prevent future service delivery issues.

A UH affiliate account expires after one year. Another memo will be necessary to extend the account one year.

Please fax this information to (808) 956-2108, or File Drop it to help@hawaii.edu.  Once your request has been reviewed and approved, you may request your UH Username online from the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as the SECE, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after 15 minutes.

You will need to provide the following information to apply for an account:

  • your legal name (the name that you use on your student application form or employment form)
  • your social security number or UH Number (provided to your department when your request was approved)
  • date of birth
  • read and agree to the Executive Policy E2.210 and Chapter 708, Hawaii Revised Statutes

After you have completed the form, use the Continue button to submit your request. The online request system will check the Account Management database for your name and information. If your information is found within the Account Management database, you will be asked to create a password for your UH Username. You need to select two questions and furnish the answers for these two questions. In the future, these two questions will allow you to reset your password online.

Your password is very important and should not be taken lightly. Please remember that your password should be something that you will remember but others cannot guess.

Here are some tips on choosing a password:

  • Your password must be 8-32 characters long
  • You must use at least one upper case alphabetic character, one lower case alphabetic character, one numeric character, and one special character
  • Make it a habit to change your password frequently
  • Choose a password that is hard to guess. Do not use dictionary words, birth dates, or names
  • Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
  • Memorize your password and do not share it with anyone
  • Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliategetacct


UH affiliate: I had trouble with getting my UH Username. Where do I get help?

While the online request system should be able to activate your UH Username, there are special situations in which the system cannot fulfill your request. The two most common issues are: the account is already activated or No ID Found.

Account is Already Activated

If the Account Activation page reports the error "Our records show you already have an existing UH Username. Please contact your campus representative to reset your password." This error means that your UH Username was  activated already. If you do not remember your password, please follow the instructions in UH Affiliate: I forgot my password. What should I do?

No ID Found

If the Account Activation page reports the error "An Error Has Occurred I am sorry, but our records could not find anyone with identification number" it is possible that the Account Management database has not yet been updated with your information. In this case, campus representatives can manually input your information into the Account Management database. You will be required to provide your legal name, date of birth, and social security number if this information is not available on the documents you provide.

Please refer to the following procedures and required documents:

Documents required are

  • One official government issued photo ID (i.e. driver's license, state ID, or passport) AND
  • Memo from department or office on departmental letterhead identifying the affiliate and officially requesting that the affiliate to be granted access to UH services and resources. The letter must contain the affiliate's full name, date of birth, social security number, and length of affiliation, and be signed by the department's dean.

In Person:

You may visit any campus representative and they will assist you. After your information is corrected or entered, you need to activate your account at the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen 15 minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

By fax:

Please ask the UH department that you are affiliated with to fax in the request and the required documentation to the ITS Help Desk at (808) 956-2108. The request must include your telephone number and not the department's telephone number. ITS personnel will verify the documents and enter your information. ITS personnel will contact you at the telephone number you provided. Once contacted, you need to activate your account by visiting the UH Account Management page and clicking on the "Get a UH Username!" link. Your account should be ready within six minutes. Most services, such as MyUH, will be available to you once your account is created. Your UH Email Account (@hawaii.edu) will be available for use after fifteen 15 minutes.

If you cannot use your account, please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 for assistance.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliatetroublegetacct


UH affiliate: I forgot my password. What should I do?

Please remember that your password is case-sensitive (i.e. this password Pa$sT3!E is not the same as pa$st3!e).

On-line

If you do not remember your password or it is not working, you may be able to set a new password over the Web. When your UH Username was activated, you were asked to select two questions and provide answers to these two questions. If you know the answers to these two questions, you may visit the UH Account Management page and select the Forgot Your Password link to set a new password.

In Person

You may visit any campus representative and show an official government issued photo ID (i.e. driver's license, state ID, or passport). They will assist you. The new password could take up to 5 minutes before it is ready to be used.

By File Drop or By Fax

Documents that you will need to provide for File Drop or Fax if on campus:

  • One official government issued photo ID (i.e. driver's license, state ID, or passport)
  • Subject: Requesting UH Username password change
  • Full Name of account holder
  • UH Username of account holder
  • UH Number of account holder
  • Month and day of date of birth of account holder
  • Campus telephone number of account holder

SAMPLE MEMO

File Drop copies of the required documents to help@hawaii.edu OR Fax copies of the required documents to the ITS Help Desk at (808) 956-2108 along with a campus telephone number where you can be contacted with the new password.

UH Affiliate out-of-state, abroad, or those with medical hardships

UH Affiliate who are out of state, abroad, or otherwise unable to fax in their request from a campus fax machine should ask the UH department that they are affiliated with to File Drop or Fax a copy of the SAMPLE MEMO with your information (Legal name, UH Number, UH Username, and month and day of date of birth). In addition, the request must include a phone number for the requester (not the department) and the memo must be signed by the department's dean or director. This should then be faxed to ITS at (808) 956-2108.

File Drop Procedures

Memos must be signed by Dean/Director/Department Chair in ink, scanned, then sent via File Drop.

  • Request must be sent directly to help@hawaii.edu as recipient.
  • Authentication must be enabled; it is disabled by default.
  • The comment/description section should include the user's name, reason for the request, and the SIMP ticket number.
  • The comment/description section should NOT include any personal identifying information such as UH number or MM/DD of date of birth.
  • Go to https://www.hawaii.edu/filedrop to file drop the signed memo.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#uhaffiliateforgottenpassword


I have a UH Email Account. How do I use it?

There are a number of different way to access your UH Email Account and the one that you choose should fit your needs. The following is a list of UH recommended methods of accessing your email. If you need the software for any of these methods, please select the links in the Examples of the software column. If you need instructions on how to install and use them, please go to Google@UH: What are the email server settings and how do I use Web Mail, POP, or IMAP client software?

Method Explanation Choose this method if... Examples of the software
Google@UH Gmail This is one of the most portable methods of accessing email because you can use a web browser from any where to access your email. you use email from many different locations especially in public computer labs. Google@UH Gmail requires only a web browser such as Internet Explorer or Firefox for Windows, or FireFox or Safari for Macintosh.
POP POP email clients use graphics and is easy to use. POP email client software will download your email messages to your local computer's hard drive and not leave any email messages on the UH email server. There is an option within POP email client software to leave email messages on the UH server but it will still download a copy of your email messages to the local computer's hard drive.
  • you will only use email from a single computer and have the POP email client software installed on that computer.
  • you don't have regular Internet access on your computer, and would like to read your email messages when not online.
Windows: Thunderbird or Outlook
Macintosh: Thunderbird or Mac Mail
IMAP IMAP email clients access email messages directly from the email server, and will not download your email messages to the local computer's hard drive like POP email clients do. They will display a list of your email messages on the server and will retrieve the entire email message when you select the message to be read. All of your email messages will stay on the UH email server. Most of the POP email clients can also function as an IMAP email client by changing the way the program gets the email. you need to use email from different locations and you have an IMAP email client software installed at each location. Windows: Thunderbird or Outlook
Macintosh: Thunderbird or Mac Mail

How do I change my UH Username's settings?

There are a number of options that you may change for your UH Username at the UH Username Management page. Options include:

  • changing your password
  • changing your secret questions and answers used to change passwords online
  • checking how much disk space and email quota you are using
  • validating your username if it has been flagged to expire

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#usernameprefs


Can I change my UH Username?

UH Usernames are based on your legal name, as it appears on official UH records. Requests to change your UH Username will only be accepted under the following circumstances:

  • There is a misspelling in your name.
  • Your legal name has changed and a new username is desired. Your legal name must be changed at the appropriate UH office before ITS will review your request to change your UH Username.

    Students: please check with your campus' Admissions and Records office for proper procedures and documentation to make a name change on your student records.
    Faculty & Staff: please check with your personnel officer to make a name change in PeopleSoft.

    Note: if your name has not yet been updated in our records by the applicable party above, ITS will not be able to process your username change request.

If one of these situations apply to you, contact the ITS Help Desk with your request to change your UH Username and UH Email Account.  You will be asked to verify your identity and provide a legitimate reason for the username change (e.g., marriage, divorce, legal name change, etc.).  

Instructions for requesting a username change from ITS:

By Phone:

Please call the ITS Help Desk at (808) 956-8883 or toll-free from neighbor islands (800) 558-2669 and inquire about changing your username.

By Email:

Email the ITS Help Desk at help@hawaii.edu and inquire about changing your username.

After you have made the request to change your UH Username, ITS will email you to confirm the request for a UH Username change.  Once you have received this confirmation email, you must send a reply back to ITS.  This reply will confirm that you want to change your UH Username.  After ITS has received the reply from you, your UH Username will be changed to the new UH Username and the account should be available the next morning.  Your password is moved to your new account. It does not change.

You may also request that mail sent to your old email address be delivered to your new email address.  This gives you time to notify correspondents of the change in your UH Username and unsubscribe from mailing lists.  If you request this option, the following will occur:

  • The old account is disabled and made inaccessible by ITS
  • ITS moves all files associated with the old account over to the new account
  • The old account is configured by ITS such that email to the old account automatically goes to the new account for up to 30-days.

http://www.hawaii.edu/infotech/uhusernamepractices.html#changemyaccountname


What are the privacy policies for my UH Username?

Under normal circumstances, information accessed by your UH Username (i.e. email, grades, etc) is considered private. Access to information will be granted only by a valid subpoena, or by authorization from the account owner or authorized personnel.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#privacy

PASSWORDS

I do not like my current password. How do I change it?

ITS recommends that you change your password periodically to ensure the security of your UH Username. Your password should not be easily guessed or associated with you like your name written backwards, your name, birth date or your telephone number. The security of your UH Username is in your hands and will depend on your password.

You may change your password online on the UH Account Management page . You will be asked to login with your UH Username and your current password. After you have logged in, you should select the Change Password link and you will be asked to provide your current password and a new password. Please note that the new password may take up to 14 minutes to be changed. If your new password does not work, you may still use the old one until the new one takes effect.

Here are some tips on selecting your new password:

  • Your password must be 8-32 characters long
  • You must use at least one upper case alphabetic character, one lower case alphabetic character, one numeric character, and one special character
  • Make it a habit to change your password frequently
  • Choose a password that is hard to guess. Do not use words from a dictionary, birth dates, or names
  • Make sure your password has nothing to do with the two questions and answers you provided when you initially set your password
  • A good way to build a password is to use the first letter of each word in a phrase that you would easily remember, using numbers and symbols if possible. For example, "One is the loneliest number by Harry Nilsson" can be used to build the password 1itl#bHN
  • Memorize your password and do not share it with anyone
  • Treat your password as you would treat any important confidential information about yourself

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#iwanttochangepassword

ACCOUNT TERMINATION, SUSPENSION, OR BANISHMENT

What happens to my UH Username when I graduate or leave UH?

Students, Non-retiring Faculty and Staff, and UH Affiliates

Students who are not registered for classes for consecutive (Fall, Spring) semesters, Faculty and Staff who leave UH, but are not retiring, and UH Affiliates whose affiliations expire, transition to the role of 'Ohana. 'Ohana will have a grace period of up to 180 days, during which they will continue to have full access to basic online services, unless there is a request to terminate the UH Username sooner, or because of violations to the acceptable use policy (http://www.hawaii.edu/infotech/policies/itpolicy.html). ITS will inform each individual via email when they begin the grace period and ITS will send periodic reminders throughout the grace period to help keep them aware of the approach of the end of the grace period. During the grace period, they will have the option to enroll in our 'Ohana online services, which, among other things, will keep the individual's UH email account active and available.

After the grace period ends, all data associated with the UH Username will be deleted. If an individual has enrolled in our 'Ohana online services, their UH email account, along with all email messages and folders stored in the account, will continue to be available contingent on annual renewal of this enrollment.

Enrolling in Ohana online services

Retiring Faculty and Staff, and Emeriti

Faculty and Staff who retire from UH, as well as Emeriti, are allowed continued use of their UH Username. Use of the UH Username is subject to an annual renewal. Email reminders will be sent to Retirees and Emeriti regarding their respective upcoming renewal deadline. For more details about basic online services for Retirees and Emeriti, see http://www.hawaii.edu/askus/933.


After I leave UH, how long before someone else gets my UH Username?

As of Fall 2002, UH no longer recycles UH Usernames. This means that your unique username would be reserved and not be allocated to any other person in the future.

Your UH email address will also be reserved and not reused. If you have setup a first.last email alias, it will remain available to you for as long as you continue to annually renew your enrollment in 'Ohana online services. However, once you fail to renew your enrollment, your first.last email alias will be made available for reassignment to someone else.


How is a UH Username handled for a deceased UH student?

In the unfortunate event that a UH student should pass away, the following procedure will be used by ITS:

  1. The appropriate Dean of Student Services notifies the ITS Help Desk of the event. The following information is required so that the ITS Help Desk can create an auto-reply message.
    • UH Username or UH Number of deceased
    • Name of deceased
    • Date of death
  2. ITS will set the account to auto-reply to incoming messages. Standard message (subject to change by Dean) is:

    This is an automated message:
    The account is no longer available.

  3. ITS clears the password.
  4. As of the date of death, the account enters the grace period. At the end of the grace period, the account is deleted.

How is a UH Username handled for deceased employees and UH affiliates?

In the unfortunate event that an employee or UH affiliated person should pass away, the following procedure will be used by ITS:

  1. As of the date of death, the account enters the grace period.
  2. Dean/Director notifies the ITS Help Desk of the event and the Help Desk will change the account's password. The following information is required so that Help Desk can create an auto-reply message and to ensure that no new email is accepted.
    • Name of deceased
    • Date of death
    • Responsible party in the unit to whom external correspondents can be referred, typically the manager, dept chair, dean, director, etc. For this individual we need name, title and email address.
  3. In addition, Dean/Director tells the Help Desk who will be responsible for reviewing the email of the deceased to ensure that no official business is outstanding - the email agent. The email agent would be the person who is entrusted to go through the desk of the deceased to separate personal items from UH business materials.
  4. ITS sets account for auto-reply and do-not-save-messages to the account of the deceased. Standard message (subject to change by Dean/Director) is:

    This is an automated message.
    We are sorry to inform you that First name Last name passed away on Month Day, Year.
    You may contact Responsible-First name Responsible-Last name, Responsible-Title, at responsible-email-address.

  5. Help Desk clears the password and forwards it to the person specified in step 2 above (email agent).
  6. Email agent identified by department logs in as the deceased and reviews all old email to identify any unread messages that require official action/response. These are either replied to or forwarded as appropriate based on context. Upon completion of the review and handling agent can either delete all messages or ask Help Desk to do so.
  7. At the end of the grace period, the account is deleted.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#deceasedemployees


How do I terminate an employee's UH Username?

A department head or administrative officer can request a UH Username termination for an employee by making a formal request on departmental letterhead. The Dean, Director, or administrative officer's signature is required. Requests should be sent to ITS Account Administrator. Note: Submitting a termination request does not always immediately cut off access, please see below.

By Campus Mail:

Information Technology Services
ITS Help Desk
IT Center 101

By US Postal Service:

ITS Help Desk
Information Technology Services
2520 Correa Rd, IT Center 101
Honolulu, HI 96822

When the termination is requested, it is possible that the individual using the UH Username has established additional affiliations with UH, such as becoming a student or becoming a faculty or staff with another UH department. ITS will research all termination requests in order to ascertain if there are additional affiliations by the individual. If there are no other affiliations, the UH Username will be flagged for termination. By default, the UH Username enters the normal grace period. If access to the UH Username must be immediately cut-off, the letter must explicitly request this.

Note that termination of the UH Email Account is synonymous with termination of the UH Username.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#terminateemployee


What if my UH Username is suspended?

A UH account is provided to students, faculty, staff and selected affiliates to facilitate teaching, learning, research, service and administration. If it is proven that an account has been misused, the account may be temporarily suspended or permanently banished. During the suspension, you may not access your email and you may not request another UH Username.

Each user is responsible for understanding applicable policies relating to account usage, for protecting their account password, and for ensuring that their account is never used by anyone other than themselves.

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html#suspended


What if my UH Username is banished?

In rare circumstances, UH or an affiliate organization may request that an individual be banished. Banishment is permanent, results in account lockdown, and prevents a person from obtaining a new UH Username. Requests for banishment should be sent to the ITS Help Desk. Requests will require substantiating evidence and a full explanation of why banishment is recommended. Requests will be investigated by the ITS Security Officer before a final recommendation is made and implemented. Legal action is also a possible outcome of the investigation.

Email address for the ITS Help Desk: help@hawaii.edu

ref: http://www.hawaii.edu/infotech/uhusernamepractices.html

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Article ID: 572
Created: Tue, 21 Feb 2006 1:07pm
Modified: Wed, 08 Aug 2012 8:22am