University of Hawaii Banner System

KNOWN ISSUES in BANNER FORMS

CC Code	Unable to record remove a class with the CC registration code on SFAREGS. Resolution: This is a change, not a defect. All registration codes except DD and DW cannot be deleted. For CCs that were entered in error, see your registrar.
SFAREGQ	Resolved: When a class is offered with more than one meeting time per week or more than one instructor, the key class information (e.g. institution, term, CRN) is re-displayed on each line where additional information for that class appears. This may mislead some users into thinking that there are multiple registrations for the same course, when it is simply a matter of double display of the key information for a single class.
SFASTCA	Unable to Extract Data with Key using term code. FRM: Oracle error results. Resolution: Enter registration date range for the term you want to query instead.
SFRRGAM	Incorrect results are produced for this report. Resolution: Pending. Do NOT run this report until it has been VPDed.
SFRSCHD	This report is not functioning correctly. Resolution: Pending. Do not run job until problem has been fixed.
SHADEGR	Unable to Record Remove an entry Resolution: Record Remove, then Roll Back. When question is posed: "Do you want to save?" click "Yes" and transaction will be removed and saved.
SHARQTC	Unable to save transcript request. Resolution: Check to see if an appropriate entry has been made in the transcript "Type" field. It is now required.
SHRTRTC	Unable to process academic transcript. Resolution: On SHARQTC, the Transcript Request form, the transcript "Type" field must be entered. Null is no longer acceptable in 6x. Resolution: Do not use SSN under the Special Print field. Resolution: Check to ensure that your printer is configured correctly with Banner, i.e., SNMP is turned on, and the SNMP domain is set to PUBLIC (this is required). Resolution: Banner printers MUST have static IP addresses, and MUST NOT have dynamic IP addresses such as DHCP. Check to see if your printer's IP address changed. If so, the Banner ID Management Team (email: Banner-idmgmt@hawaii.edu) must be informed of the change. This is a MUST in order to print from Banner.
SSASECT	Resolved: Now able to add new entries or save updates. Problem: Unable to add new entries or save updates. When entering part of term code, the dates from the wrong institution ends up populating the form.
RERIM05	Logon/password error Resolution: Pending. Correction for this error is being tested.

KNOWN ISSUES in BANNER SELF-SERVICE

STUDENT SERVICES:

CHANGE CLASS OPTIONS

FACULTY SERVICES:

CLASS and CATALOG INFORMATION	Faculty can now view information about their classes. Problem: The text may include special characters like % and ! Resolution: These were previously used for formatting purposes, and will be removed before the Fall 2005 semester.
FACULTY DETAIL SCHEDULE & FACULTY SCHEDULE by DAY and TIME	Problem: Faculty teaching at more than one institution may not see all their classes displayed. Resolution: Pending
FACULTY PHONE NUMBERS	Faculty phone numbers on the Office Hours page is a drop down of available phone numbers on that person's record in Banner (SPATELE). Problem: Most faculty office numbers are not currently entered in Banner so it cannot be selected for display. Resolution: The faculty member would first need to enter their office number via Personal Information on the web, or administrative staff on the campus with access to SPATELE could enter the information.
OFFICE HOURS	Faculty can now input their office hours so it's viewable on the web by students via the Faculty Detail Schedule. Problem: Only first line is displayed. Resolution: Pending
SYLLABUS	Faculty can now input their class syllabus for viewing by students on self-service via the Faculty Detail Schedule. Problem: The CRN is the link to this information from the class search page, but not from the student's schedule. Resolution: Pending. A link to syllabus information from the student's schedule will be enabled in the future.