BUSN 161B :: Customer Svc:Basic Concept
Fall 2013 @Hawaii CC

CRN: 44328
Credit Hours: 1
Instructor: E Gorman
egorman@hawaii.edu
Instructional Mode: Online
Dates: 09/30/2013 - 11/01/2013
Course Restrictions: none
Course Description: This course covers basic customer service concepts, which include gaining customer loyalty, handling difficult customers, and exceeding customer expectations.
Textbooks: Books may be purchased at the Kauai CC bookstore or ordered online at
http://www.bookstore.hawaii.edu/kauai/home.aspx" target="_blank">http://www.bookstore.hawaii.edu/kauai/home.aspx. If you do not have
access to the Internet or unable to travel to the bookstore, you may
also order by phone at 1-800-UHBOOKS
Technical Requirements: The
Internet allows students to take a course at home using a personal
computer. Familiarity with using a computer and basic Internet skills
(browsing, sending e-mail, saving/sending files) is required. Students
must have a computer with Internet access. Depending on the online
course, students may be required to log in at a specific day and time or
at anytime. Students taking an online course should always contact
their instructor after registration or prior to the first day of class
to get detailed information regarding the course.

Minimum Computer Hardware/Software Requirements:
http://www.hawaii.edu/its/swhw_info-stu.html" target="_blank">http://www.hawaii.edu/its/swhw_info-stu.html

It is also required that you obtain a UH Email account. Please go to
the following URL for more information: http://www.hawaii.edu/askus/563" target="_blank">http://www.hawaii.edu/askus/563

Computer with Internet access and word processing software (Microsoft
Word, Microsoft Works, WordPerfect, and OpenOffice are
acceptable). Students should be able to view and listen to multimedia
via Quicktime, Java applications, Windows MediaPlayer, and Macromedia
Flash.
Updated: Saturday, August 24, 2013 07:12:14