:: Exceptional Guest Service
01/13/2014 - 05/16/2014
Students examine the origin, relevance, and application of emerging service concepts as they relate to Hawai'i's travel industry. The course focuses on the strategies and skills related to career success and customer satisfaction in the hospitality industry. This course emphasizes the career and customer service skills that complement the concepts taught in other hospitality and food service courses.
Lucas, Robert W. Customer Serivce: Skills for Success 5th Edition. Mc-Graw Hill, 2012.
ISBN: 13: 978-0-07-339711-5
Computer with Word and PowerPoint software
Wednesday, November 13, 2013 13:25:29