HOST 100 :: Career and Customer Service Skills
Fall 2014 @Hawaii CC - UH Center at West Hawaii

CRN:
17620 (E. HI), 17621 (W. HI)
Credit Hours:
3
Instructor:
James Lightner
lightner@hawaii.edu
(808) 969-8842 (Ph)
(808) 322-4855 (Fax)
Instructional Mode:
ITV
Instructional Mode:
ITV
Dates:
08/25/2014 - 12/17/2014
Schedule:
MW
8:00am- 9:15am
Origination Site: West Hawaii
Receive Sites: HawCC
Course Description:
Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry
Textbooks:
1) Customer Service, Career Success Through Customer Loyalty, 6th edition (REQUIRED)
By: Paul R. Timm
2014
ISBN: 978-0-13-305625-9
Additional Notes:
Tests and other work will be done via the Internet; access to the internet is required.
Updated:
Wednesday, March 12, 2014 10:14:50