HOST 100 :: Career and Customer Service Skills
Fall 2014 @Hawaii CC - UH Center at West Hawaii

CRN: 17620 (E. HI), 17621 (W. HI)
Credit Hours: 3
Instructor: James Lightner
lightner@hawaii.edu
(808) 969-8842 (Ph)
(808) 322-4855 (Fax)
Course URL: https://laulima.hawaii.edu
Instructional Mode: ITV
Dates: 08/25/2014 - 12/17/2014
Schedule:
MW
8:00am- 9:15am
Origination Site: West Hawaii
Receive Sites: HawCC
Course Description: Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry
Textbooks: 1) Customer Service, Career Success Through Customer Loyalty, 6th edition (REQUIRED)
By: Paul R. Timm
2014
ISBN: 978-0-13-305625-9
Additional Notes: Tests and other work will be done via the Internet; access to the internet is required.
Updated: Wednesday, March 12, 2014 10:14:50