:: Principles of Customer Service
17896 (E. HI), 17898 (DE)
08/25/2014 - 10/20/2014
PreReq: Eng 21 or Eng 22 or ESL 15 or placement in Eng 100 or placement in Eng 102
Course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly growing
service economy. Students will gain insight into customer behavior and attitudes and will develop strategies to create positive customer
relationships encountered in various situations on the job.
1) Customer Service, 6th edition (REQ)
Students should go to https://laulima.hawaii.edu
and log in with their UH username and password 1-2 days before the first class date and begin.
Thursday, October 9, 2014 12:51:53