MKT 151 :: Principles of Customer Service
Fall 2014 @Hawaii CC

CRN: 17896 (E. HI), 17897 (W. HI), 17898 (DE)
Credit Hours: 3
Instructor: Donala Kawa'auhau
donala@hawaii.edu
(808) 934-2549 (Ph)
(808) 974-7755 (Fax)
Course URL: https://laulima.hawaii.edu
Instructional Mode: Online
Dates: 08/25/2014 - 10/20/2014
Course Prerequisites: PreReq: Eng 21 or Eng 22 or ESL 15 or placement in Eng 100 or placement in Eng 102
Course Description: Course builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly growing
service economy. Students will gain insight into customer behavior and attitudes and will develop strategies to create positive customer
relationships encountered in various situations on the job.
Textbooks: 1) Customer Service, 6th edition (REQ)
By: Timm
Publisher: Pearson
ISBN: 978-0-13-305625-9
Additional Notes: Students should go to https://laulima.hawaii.edu and log in with their UH username and password 1-2 days before the first class date and begin.
Updated: Wednesday, April 23, 2014 11:56:47