BUSN 160 :: Telephone Techniques and Communications
Fall 2014 @Kauai CC

CRN: 42285
Credit Hours: 1
Instructor: Stacie Nelson
staciene@hawaii.edu
808-245-8321 (Ph)
Course URL: https://laulima.hawaii.edu
Instructional Mode: Online
Dates: 11/06/2014 - 12/11/2014
Course Requirements: Students MUST check Hawaii.edu emails regularly to keep up with announcements, homework, assignments, exams, etc.
Course Prerequisites: None.
Course Description: Students will learn to
develop positive telephone
communication skills (professional
relationships, a positive image, and
reliable customer service). They will also
study how current technology facilitates
information processing. Emphasis will
be on answering and using the
telephone efficiently and courteously
and taking messages effectively
Textbooks: PHONE SKILLS FOR INFORMATION AGE

Author MAXWELL
Edition 3RD 06
ISBN 9780073017273
Technical Requirements: Must have access to Laulima, UH email, and a telephone.
Updated: Tuesday, May 6, 2014 10:59:48