HOST 100 :: Career and Customer Service Skills
Fall 2012 @Hawaii CC

CRN:
17908 (E. HI), 17909 (W. HI)
Credit Hours:
3
Instructor:
James Ferguson
jferg@hawaii.edu
(808) 322-4853 (Ph)
(808) 322-4855 (Fax)
Instructional Mode:
ITV
Instructional Mode:
ITV
Dates:
08/20/2012 - 12/12/2012
Schedule:
MW
11:00am- 12:15pm
Origination Site: HawCC
Receive Sites: West Hawaii
Course Description:
Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry.
Textbooks:
Customer Service, Career Success Through Customer Loyalty, 4th edition (REQUIRED)
by: Paul R. Timm
Publisher:
ISBN: 978-0-22358-3
Additional Notes:
Tests and other work will be done via the Internet; Internet access required.
Updated:
Friday, May 25, 2012 12:17:36