HOST
100
:: Career and Customer Service Skills
Fall 2012
@Hawaii CC
| CRN: | 17908 (E. HI), 17909 (W. HI) |
| Credit Hours: | 3 |
| Instructor: |
James Ferguson
jferg@hawaii.edu (808) 322-4853 (Ph) (808) 322-4855 (Fax) |
| Course URL: | https://laulima.hawaii.edu |
| Instructional Mode: | ITV |
| Dates: | 08/20/2012 - 12/12/2012 |
| Schedule: | MW 11:00am- 12:15pm Origination Site: HawCC Receive Sites: West Hawaii |
| Course Description: | Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry. |
| Textbooks: | Customer Service, Career Success Through Customer Loyalty, 4th edition (REQUIRED)
by: Paul R. Timm Publisher: ISBN: 978-0-22358-3 |
| Additional Notes: | Tests and other work will be done via the Internet; Internet access required. |
| Updated: | Friday, May 25, 2012 12:17:36 |
