HOST 100 :: Career and Customer Service Skills
Fall 2013 @Hawaii CC

CRN: 15365 (E. HI), 15366 (W. HI)
Credit Hours: 3
Instructor: James Lightner
lightner@hawaii.edu
969-8842 (Ph)
322-4855 (Fax)
Course URL: https://laulima.hawaii.edu
Instructional Mode: ITV
Dates: 08/26/2013 - 12/18/2013
Schedule:
MW
8:00am- 9:15am
Origination Site: HawCC
Receive Sites: West Hawaii
Schedule Notes: tests and other work will be done through Laulima.
Course Prerequisites: None
Course Description: Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry.
Textbooks: Customer Service, Career Success Through Customer Loyalty, 6th edition (REQUIRED)
by: Paul R. Timm
Publisher: Pearson Education Inc.
2014
ISBN: 978-0-13-305625

http://www.bookstore.hawaii.edu/hilo/SelectTermDept.aspx
Technical Requirements: This interactive video (ITV) course is delivered using a videoconferencing system. It allows students to attend the course on a SPECIFIC DAY/TIME and CAMPUS other than the campus where the instructor originates the course. Therefore, distance learners must attend each class session at the SPECIFIC DAY/TIME and SPECIFIC LOCATION.

Online Enhancement
It is recommended that students also have an email address and access to a computer with Internet connection for “outside class” communication with instructor and classmates
Additional Notes: http://www.hawaii.edu/dl/home

Internet access required; tests and other work will be done through Laulima.
Updated: Wednesday, July 31, 2013 12:47:32