:: Career and Customer Service Skills
|CRN:||15365 (E. HI), 15366 (W. HI)|
|Dates:||08/26/2013 - 12/18/2013|
Origination Site: HawCC
Receive Sites: West Hawaii
|Schedule Notes:||tests and other work will be done through Laulima.|
|Course Description:||Focuses on the strategies and skills related to career success and customer satisfaction in the Hospitality and Tourism industry.|
|Textbooks:||Customer Service, Career Success Through Customer Loyalty, 6th edition (REQUIRED)
by: Paul R. Timm
Publisher: Pearson Education Inc.
|Technical Requirements:||This interactive video (ITV) course is delivered using a videoconferencing system. It allows students to attend the course on a SPECIFIC DAY/TIME and CAMPUS other than the campus where the instructor originates the course. Therefore, distance learners must attend each class session at the SPECIFIC DAY/TIME and SPECIFIC LOCATION.
It is recommended that students also have an email address and access to a computer with Internet connection for “outside class” communication with instructor and classmates
Internet access required; tests and other work will be done through Laulima.
|Updated:||Wednesday, July 31, 2013 12:47:32|