:: Front Desk Operations
|CRN:||15371 (E. HI), 15372 (W. HI)|
(808) 961-7351 (Ph)
|Dates:||08/26/2013 - 12/18/2013|
Origination Site: HawCC
Receive Sites: West Hawaii
|Schedule Notes:||tests and other work will be done through Laulima.|
|Course Prerequisites:||PreReq: Placement in Eng 20R or placement in ESL 9 or higher|
|Course Description:||Study of philosophy, theory, equipment, and current operating procedures of a hotel front office, concentrating on development of human
relation skills necessary for effective guest and employee relations and the technical skills necessary to operate a manual and computerized
front office operation.
|Textbooks:||Textbook revised, 6-5-2013
Managing Front Office Operations (with certificate exam), 8th edition (REQUIRED)
Publisher: Educational Institute
|Technical Requirements:||This interactive video (ITV) course is delivered using a videoconferencing system. It allows students to attend the course on a SPECIFIC DAY/TIME and CAMPUS other than the campus where the instructor originates the course. Therefore, distance learners must attend each class session at the SPECIFIC DAY/TIME and SPECIFIC LOCATION.
It is recommended that students also have an email address and access to a computer with Internet connection for “outside class” communication with instructor and classmates.
|Updated:||Wednesday, June 5, 2013 10:31:54|