MGT 121 :: Customer Service
Fall 2013 @Leeward CC

CRN: 54298
Credit Hours: 3
Instructor: Ross Higa
higaross@hawaii.edu
455-0284 (Ph)
453-6735 (Fax)
Course URL: https://laulima.hawaii.edu/
Instructional Mode: Online
Dates: 08/26/2013 - 12/12/2013
Course Requirements: Students will be contacted by their instructor by UH email before the first day of instruction. Students must check their UH email for course correspondence before the first day of instruction.
Course Prerequisites: Prerequisite: ENG 21 or ENG 22 with a grade of C or better or equivalent
Course Description: Builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly-growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and develop strategies to create positive customer relationships encountered in various situations on the job. (45 lecture hours)
Textbooks: Books may be purchased at the Leeward CC bookstore or ordered online at http://www.bookstore.hawaii.edu/lcc/home.aspx. If you do not have access to the Internet or unable to travel to the bookstore, you may also order by phone at 1-800-UHBOOKS

UH Outreach Bookstore: 1-800-UHBOOKS
http://www.hawaii.edu/dl/student/afterreg/uhoutreachbooks.html

Technical Requirements: The Internet allows students to take a course at home using a personal computer. Familiarity with using a computer and basic Internet skills (browsing, sending e-mail, saving/sending files) is required. Students must have a computer with Internet access. Depending on the online course, students may be required to log in at a specific day and time or at anytime. Students taking an online course should always contact their instructor after registration or prior to the first day of class to get detailed information regarding the course.

Minimum Computer Hardware/Software Requirements:
http://www.hawaii.edu/its/swhw_info-stu.html

It is also required that you obtain a UH Email account. Please go to the following URL for more information: http://www.hawaii.edu/askus/563


Laulima Help
http://www.hawaii.edu/talent/laulima_students.htm
Additional Notes: Alternate Technology Access Plan: In registering for a Distance Education course (Cable or Web) the student is responsible for finding immediate alternate access to a computer with Internet connectivity or cable television should that student experience technical difficulties. Technical difficulties can include but are not limited to problems with a student's computer hardware/software; inoperability of a student's VCR or DVR; or lack of service by a student's Internet Service Provider (ISP) or Cable Provider. Technical issues do not constitute the extension of an assignment, project, quiz or exam deadline unless agreed upon by the instructor.

An Alternate Technology Access Plan will be made by the student prior to the start of the semester and should be implemented immediately upon encountering technical difficulties. The student is required to continue course work as a result of having an alternate plan of access while independently resolving any technical issues with hardware/software, VCR/DVD, ISP, or Cable Provider.
Updated: Tuesday, March 19, 2013 15:12:18