BUSN 160 :: Telephone Techniques and Communications
Fall 2013 @Kauai CC

CRN: 44324
Credit Hours: 1
Instructor: E. Gorman
egorman@hawaii.edu
Instructional Mode: Online
Dates: 11/04/2013 - 12/11/2013
Course Description: Students will learn to
develop positive telephone
communication skills (professional
relationships, a positive image, and
reliable customer service). They will also
study how current technology facilitates
information processing. Emphasis will
be on answering and using the
telephone efficiently and courteously
and taking messages effectively
Updated: Monday, April 8, 2013 17:44:33