MGT 121 :: Customer Service
Spring 2014 @Leeward CC

CRN: 52094
Credit Hours: 3
Instructor: Ross Higa
higaross@hawaii.edu
455-0284 (Ph)
453-6735 (Fax)
Course URL: https://laulima.hawaii.edu/
Instructional Mode: Online
Dates: 01/13/2014 - 05/16/2014
Course Requirements: Students will be contacted by their instructor by UH email before the first day of instruction.

Students must check their UH email for course correspondence before the first day of instruction.
Course Prerequisites: Prerequisite: ENG 21 or ENG 22 with a grade of C or better or equivalent
Course Description: Builds and maintains the critical skills and understanding necessary to be a dynamic and successful member of today’s rapidly-growing service economy. Individuals who work with customers will gain insight into customer behavior and attitudes and develop strategies to create positive customer relationships encountered in various situations on the job. (45 lecture hours)
Textbooks: http://www.bookstore.hawaii.edu/lcc/SelectTermDept.aspx
Technical Requirements: http://www.hawaii.edu/dl/onlinelearning
Additional Notes: iLearn@LeewardCC
http://emedia.leeward.hawaii.edu/emc/ilearn

Alternate Technology Access Plan: In registering for a Distance Education course (Cable or Web) the student is responsible for finding immediate alternate access to a computer with Internet connectivity or cable television should that student experience technical difficulties. Technical difficulties can include but are not limited to problems with a student's computer hardware/software; inoperability of a student's VCR or DVR; or lack of service by a student's Internet Service Provider (ISP) or Cable Provider. Technical issues do not constitute the extension of an assignment, project, quiz or exam deadline unless agreed upon by the instructor.

An Alternate Technology Access Plan will be made by the student prior to the start of the semester and should be implemented immediately upon encountering technical difficulties. The student is required to continue course work as a result of having an alternate plan of access while independently resolving any technical issues with hardware/software, VCR/DVD, ISP, or Cable Provider.
Updated: Tuesday, October 15, 2013 09:40:47