HOST 152 :: Front Desk Operations
Fall 2013 @Hawaii CC

CRN: 15371 (E. HI), 15372 (W. HI)
Credit Hours: 3
Instructor: James Ferguson
(808) 961-7351 (Ph)
Course URL:
Instructional Mode: ITV
Dates: 08/26/2013 - 12/18/2013
11:00am- 12:15pm
Origination Site: HawCC
Receive Sites: West Hawaii
Schedule Notes: tests and other work will be done through Laulima.
Course Prerequisites: PreReq: Placement in Eng 20R or placement in ESL 9 or higher
Course Description: Study of philosophy, theory, equipment, and current operating procedures of a hotel front office, concentrating on development of human
relation skills necessary for effective guest and employee relations and the technical skills necessary to operate a manual and computerized
front office operation.
Textbooks: Textbook revised, 6-5-2013

Managing Front Office Operations (with certificate exam), 8th edition (REQUIRED)
by: Kasavana
Publisher: Educational Institute
ISBN: 9780866123389
Technical Requirements: This interactive video (ITV) course is delivered using a videoconferencing system. It allows students to attend the course on a SPECIFIC DAY/TIME and CAMPUS other than the campus where the instructor originates the course. Therefore, distance learners must attend each class session at the SPECIFIC DAY/TIME and SPECIFIC LOCATION.

Online Enhancement
It is recommended that students also have an email address and access to a computer with Internet connection for “outside class” communication with instructor and classmates.
Additional Notes:
Updated: Wednesday, June 5, 2013 10:31:54