Scheduling the MCU
MCU Request Confirmation
Modifying MCU Reservation
MCU Endpoint Certification
MCU Endpoint Registration
on the Day of Conference
the MCU Service
highly recommended that planning for a multipoint videoconference
occur a MINIMUM of two-weeks prior to the proposed video conference
date. Due to the requirements of the MCU Service and to help ensure
the level of service quality for all participants, late or incomplete
requests may not be accepted by ITS.
The two-week lead will allow enough time to complete the following scheduling
Step 1: Scheduling
Requestor (the UH faculty or staff requesting the MCU Service)
is responsible for contacting each Endpoint Technical Contact and
Schedule Coordinator to reserve the Endpoint, conference room, and
all other required equipment prior to scheduling the MCU Service
with Information Technology Services (ITS). ITS is NOT responsible
for reserving Endpoints or conference rooms for MCU Service requests.
Room/Technical Contact Person are responsible for ensuring that Endpoints
and conference rooms are properly scheduled for their videoconferences
(e.g., not double-booked), and for resolving any and all scheduling
conflicts that may affect their session.
Step 2: Endpoint Certification & Registration
Endpoints MUST be certified, and UH Endpoints must be registered before scheduling the video conference session with the MCU Service.
is the responsibility of the Requestor to check whether each Endpoint
is certified with the MCU Service.
those Endpoints not yet certified, the Requestor must arrange to
have the Endpoint certified by working together with the Endpoint’s
technical contact/coordinator to complete and submit the online Endpoint
Certification Request Form.
for certification must be submitted at least two (2) weeks in advance
of any MCU Service request. Certification of Endpoints is critical
to help ensure that videoconferences can proceed as smoothly as
there are many things that can affect the success of a videoconference,
the requirement to certify Endpoints in advance of scheduling the
MCU Service allows for some degree of end-to-end testing to validate
equipment and network compatibility with the requirements of the
Step 3: MCU Request
Requestor must complete and submit the online ITS MCU Request
Form after both Step 1 and Step 2 have been completed.
is recommended that the ITS MCU Request Form be submitted no later
than 72 hours prior to requested videoconference date. Provided the
necessary MCU Service resources are available, and the required Endpoint
certifications and UH Endpoint registrations are complete, ITS will
provide confirmation to the Requestor (via e-mail) that the requested
videoconference using the MCU Service has been completed.
4: Notifying the Conference Participants
Requestor must inform all video conference participants of the location,
date and time of the videoconference. It is also recommended that
the videoconference participants be given the Conference
in the Requestor confirmation e-mail) in case they need to dial-in
to the videoconference.