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Designer WebCT FAQ's
Accessing WebCT
Can I use AOL to set up my WebCT course?
Can course designers change their own WebCT password?

Can course designers change student's WebCT password?
Can my students change their own passwords?
My students can't find my course what do I do?
How can I let my students add themselves to my course?
I can't get into my course.
How do students access my course? What URL do I give them?
How do I default to my Welcome page instead of my home page when students access my WebCT course?
How do I get students in my WebCT course?
Are the course passwords I create in Add Students entirely irrelevant, what's the difference between the course INITIAL ID and password and the myWebCT ID and password?

Q. Can I use AOL to set up my WebCT course?

We recommend that if you are using America Online for your web access, you use a stand-alone version of either Netscape or Internet Explorer as the browser instead of AOL's built-in browser. You can install either of these browsers by downloading from the company websites.

Connect as usual with AOL, open a private chat, minimize AOL and open the browser you installed on your computer.

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Q. Can course designers change their own password?

Yes, by using Password Settings located in your myWebCT account.

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Q. Can course designers change student's WebCT password?

Yes, by going to the Manage Course --> Student Management, selecting a student, and clicking on "Change Password" button. This will change the password for their myWebCT account which contains all their webCT courses.

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 Q. Can my students change their own passwords?

Yes, by using Password Settings located in their myWebCT accounts.

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Q. My students can't find my course what do I do?

There could be multiple reasons for this situation, some of which may be that students were provided an incorrect address for the course, they have selected an incorrect Campus Category from the Course Listings area, or they have misread the Course Listings page.

If you have verified that the procedures are correct then they should submit a WebCT Problem Report from the following URL <http://webct.hawaii.edu>.

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Q. How can I let my students add themselves to my course?

By using the Self Registration function in WebCT. NOTE: this process will change with the implementation of the UH Banner System (part of the Student Information System Project Management) tentavely slotted for Fall 2003. With this new registration system instructors will no longer have the capability to add students, it will be an auto enroll upon official registration.

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Q. I can't get into my course.

By far, the most common reason instructors and students cannot access their course is that they may not be typing the correct myWebCT ID and password.

WebCT is case sensitive, meaning that if you used an upper or lower case letter when creating your myWebCT account's ID and password, you need to keep that letter case whenever you log in. Often times, slowly retyping in your MyWebCT account's ID and password can also solve the problem.

Even after being thorough with typing in the correct myWebCT ID and password, WebCT still will not let you in, if this is the case, there may be a bug in the system and a submission of a WebCT problem report needs to be done.

Submitting a myWebCT problem report message will appear automatically if you have any difficulties, or you can access such a report at http://webct.hawaii.edu, located at the bottom left of the screen.

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Q. How do students access my course? What URL do I give them?

Currently students can access your course in a variety of ways depending how you have the registration set. NOTE: the process of student access will change with the implementation of the UH Banner System (part of the Student Information System Project Management) tentavely slotted for Fall 2003. With this new registration system instructors will no longer have the capability to add students, it will be an auto enroll upon official registration.

If you created a Public Page, students can go directly to that URL <http://webct.hawaii.edu:8900/public/YOUR COURSE ID GOES HERE>. Once at this address, they can either select the button for "Create Account" (used if they have not logged into the course before) or "Login" (if they are returning).

View WebCT Fast Track on how to set up your course for self registration.

If you have not set up a Public Page, students can access your course by going to the UH WebCT log in site, http://webct.hawaii.edu, selecting the text link for "Course Listings". At the next screen they will need to select the correct Campus Category in which the course is being offered, then on the right column select the title of your course.

NOTE: if your course has not been set for self registration, you will need to have sent students an initial ID and password to be used in adding the course to their myWebCT accounts (please view the section on how to get students into your WebCT course).

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Q. How do I default to my Welcome page instead of my home page when students access my WebCT course?

Give them the URL for your Welcome page, they can go straight to it and since it has a login button, they can always use it as the entry point to the course. The URL for your WebCT Welcome Page would follow this format: http://webct.hawaii.edu/8900/public/YOUR COURSE ID GOES HERE.

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Q. How do I get students in my WebCT course?

Currently there are a few ways in which you could add students, self registration from either the Welcome Page or Course Listings, importing a class list, or by adding them individually.

NOTE: the process of student access will change with the implementation of the UH Banner System (part of the Student Information System Project Management) tentavely slotted for Fall 2003. With this new registration system instructors will no longer have the capability to add students, it will be an auto enroll upon official registration.

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Q. Are the course passwords I create in Add Students entirely irrelevant, what's the difference between the INITIAL ID and password and the myWebCT ID and password?

If you create a course password for a student, it basically verifies that the student is actually registered for your course and is allowed to add it to their myWebCT account for access.

If students have a myWebCT account, during the "Add Course" process it'll ask for the INITIAL ID and password you gave them to verify that they are registered for the course. If they don't have a myWebCT account it'll step them through the process of creating one, which again will need the INITIAL ID and password you gave them in order to verify they are actually registered for that class before adding it to their myWebCT.

The by product of both activities is linking their myWebCT account to the course. Once that link is established, their myWebCT account ID and password becomes the login for the class and what you set up (INTIAL ID and password wise) becomes irrelevant.

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Maintained by:
Linda Mcconnell
Copyright © 1997 University of Hawaii
Last Reviewed: 02/14/03