Table of Contents

Introduction

Scheduling the MCU Service

MCU Request Confirmation

Modifying MCU Reservation

MCU Endpoint Certification

MCU Endpoint Registration (UH Endpoints)

Technical Information on the Day of Conference

Certifying Your Video Conference Endpoint for MCU Service

The certification process attempts to validate that the Endpoint, i.e. video conference device and related audio-visual equipment, and associated network connectivity are all compatible with the MCU Service, and, establishes that the requested configuration works properly at that point of time.

Prior to the certification test, the Endpoint Technical Contact will be provided with: (1) the unique E.164 number (for UH sites only) that will identify this Endpoint; (2) the ITS MCU Gatekeeper IP address; and (3) the Conference ID for the certification test. The certification test session places the Endpoint, along with all of its associated equipment and network connections, in an actual MCU Service video conference session to identify any compatibility and connectivity issues.

Since there are many variables that may affect the functioning and quality of the video conference experience at a particular Endpoint or in a particular conference session, successful certification does NOT guarantee that all future MCU Service video conferences will proceed problem-free. It is useful in identifying obvious compatibility and connectivity issues in advance of any “real” video conference so that these may be addressed in advance, and without impacting a scheduled video conference session. It is incumbent on the Endpoint Technical Contact to actively monitor the use of the Endpoint and related equipment to help ensure that the video conference sessions function as expected. Critical variables such as Endpoint settings, changes in network configuration or connectivity, and the configuration and management of other Endpoints in a video conference may all have significant impact on the perceived quality of a video conference session.

To certify an Endpoint for a videoconference using the MCU Service, please have the Endpoint Technical Contact fill out the Endpoint Certification Request Form.