ITS graphic

The Technology Newsletter for the University of Hawaii Community

Spring 1996 Volume 3, Number 1

In This Issue:


Eudora is Now Supported By ITS

EUDORA PICTInformation Technology Services (ITS) Help Desk is now fielding questions related to Eudora Light, the free version of the popular POP (Post Office Protocol) email client from QUALCOMM Incorporated. Installation kits and documentation for the Macintosh and Windows versions are available with other ITS-supported client software on the World Wide Web or may be copied onto a diskette at the Help Desk.

For macintosh users:

For Windows users:

Using Eudora on a PC or Macintosh is an attractive alternative to logging in to uhunix and running Pine because it offers cut and paste text editing, buttons, windows, and other graphical user interface features expected from today's personal computer software. Also, this avoids the need to login to the generally congested uhunix systems. Typing responsiveness is not affected by central system loading because all text is composed on your personal computer.

Eudora uses POP to access your uhunix mailbox. Mail is generally downloaded from the POP mail server onto your personal computer running the POP client software. This means that email downloaded through Eudora on one personal computer will not be seen when you later run Eudora or Pine somewhere else. Also, appropriate measures should be taken to protect access to the computer running Eudora because if mail is saved, anyone at that computer can read the Eudora mail residing there. Your uhunix password authenticates Eudora access to mail on the server only, not for mail that has already been downloaded. Eudora is an excellent alternative, especially for people who tend to access email from a single personal computer.

Eudora Light is available for Windows 3.1 (no Windows 95 version as of this writing) or Macintosh System 7. It requires a TCP/IP network connection to the Internet; either a direct connection on campus or dialup through PPP or SLIP. (If you are already using programs such as Netscape, Telnet, Trumpet, Fetch, or News-Watcher, then you have a TCP/IP con-nection.) Correct configuration of Eudora settings is critical to avoid unrepliable, misdirected or bounced mail. The Eudora installation and configuration documentation provided by our Help Desk should be carefully followed for a successful Eudora setup.

Readers on departmental LANs who wish to use Eudora should check with their LAN administrator as some departments may have standardized on other LAN email software such as Pegasus Mail.

Inquiries should be emailed to or phoned to 956-8883.

Julio Polo

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The Director's Corner

Update on Access From Home

Recent articles in Honolulu newspapers highlight what you all know - our dialup lines are busy! While it is increasingly obvious that the State cannot afford the costs associated with providing unlimited free dialup access for all our students, faculty, and staff, we have a number of projects to improve access from home:

  1. We initiated a cooperative project with the private Internet Service Provider (ISP) community to interconnect ISPs, including the University of Hawai`i (UH). The Hawai`i Internet Exchange, or HIX, is now a reality. So far it interconnects UH directly with Hawai`i Online, PIXI (PACINFO), Aloha Internet Group, and LavaNet. HIX participants experience improved response time since data passes directly among us rather than via mainland Internet connections. It also reduces traffic on our expensive and congested mainland links.

  2. We are working actively with Oceanic Cable to pilot test their emerging Ethernet-over-CATV (Cable Access Television) service. This service is being deployed for connectivity to all Department of Education (DOE) schools on O`ahu. We now have a handful of educator/testers participating in our National Science Foundation (NSF)-sponsored Hawai`i Education and Research Network (HERN) project who are trying the service with new personal cable modems in their homes. Current expectations are that the test group may expand to as many as 1000 educators before Oceanic determines if and how to deploy this as a service for the general public. While the details are still being established by Oceanic, we expect that UH and DOE students, faculty, and staff who live in geographically-capable parts of O`ahu will be eligible to subscribe to an ethernet service with an unlimited number of hours of usage for about $50/month. Neighbor islanders and Hawai`i Kai residents take note: Oceanic Cable's parent corporation, Time-Warner, has bought several of the neighbor island cable franchises and is in varying stages of negotiation for others.

    If you are interested in participating in Oceanic's Cable Ethernet-over-Cable Pilot Project, see:

  3. Also as part of the HERN project, we are working with the DOE and State of Hawai`i to enhance the State's free statewide Hawai`i FYI dialup services. We hope these modem banks will emerge as a valuable shared resource for the public and educational community.

  4. Through the Western Interstate Commission for Higher Education (WICHE) Joint Purchasing Initiative we are working with a group of Western States on a regional Request for Proposals for dialup services. Through this competitive process we hope to make available a high-quality low-cost statewide service for members of the educational community who require greater access than is available through the free University and State dialup services.

  5. This summer we will open for service the previously planned and purchased upgrade to our modem bank, with 100 new modems that will be configured for a 30-minute maximum express service.

While unlimited free service for the 60,000 members of the University community is not financially feasible, we are continuing to take advantage of every opportunity to ensure that the University and its information resources are available beyond the walls of our buildings and throughout the State.

David Lassner

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Evolution of UH UNIX Environment

As a part of our continuing activities to optimize and refine our UNIX environment, uhunix was upgraded to Solaris 2.4, completing the migration of all the uhunix systems to Sun's current operating system. At the same time, the usage policy on uhunix was changed to that of uhunix3, uhunix4, and uhunix5 (i.e. no computer-intensive tasks). These modifications were in preparation for the next phase of our UNIX evolution.

After the end of the Spring semester, users will only need to remember two addresses to access the Universtiy of Hawai`i's UNIX environment - uhunix1 and uhunix2. uhunix2 will continue to be our compute server, so if there is a need to perform any computer-intensive tasks, users should login to uhunix2. This system will run the licensed commercial computational applications, such as SAS. A telnet to uhunix will connect the user to one of four machines (uhunix, uhunix3, uhunix4, or uhunix5) in a round-robin fashion. Users will no longer need to try to guess which system is least busy.

Restructuring Software Installations

A second change was in software installations. Software is now installed locally on each uhunix system rather than mounted from a remote server, thus reducing network traffic and improving response time (at the expense of additional disk space). At the same time, a standard directory structure was adopted to make installations and upgrades more manageable. It is now possible to obtain a list of software available by typing "help software" at the system prompt.

Solaris system owners within the University who wish to quickly install software and not have to go through the hassle of obtaining the source code and compiling it can take advantage of our already-compiled software available from our anonymous ftp server ( under the /its/solaris directory. Be sure to check the README file in there.

Improving Email Efficiency

Finally, email is now delivered directly to each user's home directory. This was done to minimize mail delays, which were becoming too frequent due to increasing email usage.

This is a transparent change. Users should not see any difference, except for a directory named .inbox in their home directory which should not be removed or tampered with. Email may still be accessed through a uhunix system with Pine, through Eudora or any POP client, or with an IMAP client of your choice.

Julio Polo

Steven Sakata

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In June 30, 1996, the University's link to BITNET will be terminated. University of California, Berkeley, which provides our BITNET connection, is discontinuing its BITNET service on that date. With the explosive growth and availability of the Internet, BITNET institutions have been dropping off the network for the last several years. We will automatically route any incoming email to its Internet equivalent. (e.g. email to jlee@uhunix.bitnet will be delivered to We will also inform all LISTSERV-based mailing lists of the change.

However, you may experience problems if you are subscribed with your BITNET address to a mailing list that only lets subscribers send messages to the list. To resolve this situation, most lists will allow you to change your subscription address. Check the list's welcome message (if you kept it) or send the "help" command to list's processor or administrator to find out if it is possible to change your subscription address to your current email address.

Please send email to if you require assistance with this problem, and include a copy of your rejected message.

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Technology Procurement Update

Last November the Office of Procurement, Property and Risk Management released significant revisions to the chapters of the University of Hawai`i Administrative Procedures Manual relating to procurement. These include significant changes in the procedures relating to procurement of technology equipment and services. A number of approval requirements have been eliminated, delegated to campuses, or streamlined.

All requirements for technical approval of computer hardware and software have been eliminated and the use of OIT (Office of Information Technology) Form 1 has been discontinued completely. Departments are still advised to consult with Information Technology Services (ITS) regarding major or minor computer purchases if there are any questions regarding compatibility with the University infrastructure, systems and services. However, such consultation is strictly optional on the part of the purchaser. As part of the consolidation of several technology support organizations into ITS, we are developing more comprehensive standard recommendations, such as the desktop system standards available at:

Approval for procurement of certain telecommunications equipment and services is still required, but with a number of changes. First, approval is no longer required for a large number of commonly purchased commodity items including modems, single line analog telephones, fax machines, pagers and cellular phones. University approval is still required for items which have an impact on the University telecommunications infrastructure such as external communica-tions services from GTE Hawaiian Tele-phone or other pro-viders, PBX equipment, and cabling. A newly revised Telecommunications Request (TR) form, UHTR Form 1A (Rev. 10/95), is now being used for University approval.

Rather than being held systemwide, approving authority for these items has been delegated to each campus where the Campus Telecom Coordinator (CTC) has approving authority for their respective campus' TR forms. See the accompanying table of campuses and their respective CTCs.

Approval from the State Department of Budget and Finance Information and Communications Services Division (ICSD) is still required for items which impact the overall state telecommunications infrastructure such as Selex services purchased from the state contract, equipment and services to be located in non-UH state office buildings, and equipment that interfaces with the state's HAWAIIAN network. The newly revised UHTR Form 1B (Rev. 10/95) is necessary for Budget and Finance approval.

These changes have two main purposes. First, they represent one small step in the reduction of administrative overhead in units procuring technology as well as within the sections of ITS which have had to review and approve these purchases. Second, they delegate responsibility to the appropriate level of decision-maker within the University. Purchasers now have the responsibility to seek out technical advice if and when they need it, and each campus has the responsibility to develop and maintain its own telecommunications infrastructure.

Campus Technology Coordinators

David Lassner

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Administrative Procedures Information System Goes Online

In early April of this year, Administrative, Fiscal, and Personnel Officers were introduced to the Administrative Procedures Information System (APIS), a World Wide Web version of the large green binders of hardcopy administrative procedures which now occupy entire shelves in many offices. APIS is a joint project initiated by the Auxiliary Enterprises Department (Auxiliary Services and the Bookstore operations) and Information Technology Services (ITS). Auxiliary Enterprises is doing much of the conversion of the documents into electronic form while ITS is lending technical support in creating and serving up Web pages to make the documents available online to the University of Hawai`i community. Special acknowledgement is due to the Office of Human Resources, which has put most of the Personnel sections of the procedures on the Web and maintains and enhances this section. In addition to saving on printing costs (and a few trees) by eliminating the need to distribute hundreds of copies of the procedures each time something changes, having the procedures online allows everyone to get immediate access to the most current version of all the procedures. Individual documents are already searchable by keyword and eventually this search feature will be available for the entire APIS catalog of documents. This will be a great help when one needs to find a particular procedure but is not aware of which specific section would contain that information.

Required Reading

A decision was made early on to have the documents converted to Portable Document Format (PDF) files (see article on Acrobat, next page), a format which requires the use of a free Adobe Acrobat Reader in order to view or print out the individual document. Several reasons led to this decision:

The Needs of the Many

Those interested in viewing the administrative procedures will need a way to access the Internet, a copy of Netscape Navigator (or other Web browser), and the Acrobat Reader. At the present time, a user browses through a listing of procedures using Navigator, then selects a particular administrative procedure document. The document is first downloaded and saved to the user's local computer hard disk, the Acrobat Reader program is then launched, and finally the file is opened in the Reader to be viewed. While this sounds like a lot of steps to follow, most of the processes happen automatically once your Web browser is configured. A brief article on configuring your Web browser to work with the Acrobat Reader is on the APIS home page.

Proceed in an Orderly Fashion

To view the online administrative procedures, point your browser to:

The departments who have been creating and maintaining their respective sections of the procedures will continue to be responsible for the content of the documents.

Notice of changes to the procedures will be broadcast via a mailing list to the administrative staff. If you are not already on the fiscal officers or HRIS mailing list and wish to be informed of changes, you may subscribe by sending an email message to and in the body of the message include:

subscribe apis-news-l

Please note that this list is not meant to be a discussion forum, rather, simply a way to notify interested users of changes. We will also maintain a page listing all the recent changes to the system.

At the time of this printing, most of the general, business and finance, personnel, and Board of Regents policies sections are online; the other major sections (UH Administrative Rules, UH Systemwide Executive Policies, and State of Hawai`i Administrative Directives) will be converted over time and be included in APIS.

Departments wishing to publish PDF files and maintain their own section of APIS, or those with specific questions about the Administrative Procedures Information System may send a message to

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Adobe Acrobat Sets a Standard for Electronic Publishing

The accompanying article is an excerpt from the November 1995 issue of the i/s newsletter from the Massachusetts Institute of Technology. It provides a good explanation of exactly what Adobe Acrobat is. Acrobat files are becoming more common within UHINFO for many of the reasons in the article. For example, the Administrative Procedures Manual is being put online with Acrobat. (See the article "Administrative Procedures Information System Goes Online" in this issue). Look for increased usage of Acrobat files in such areas as online newsletters and user documentation. Several of the Adobe Acrobat installation and configuration pages are available at:

Adobe Systems calls its Acrobat software suite "the universal electronic publishing tool." If any other company made that claim, you could dismiss it as the usual hype from corporate marketing. But Adobe has been a key player in publishing-based software from the start. It's the company that developed PostScript, the page description language that's an industry standard. Adobe is also well-known for Photoshop, Illustrator, and the Adobe Type Library. Recent additions to Adobe's lineup include PageMaker, FrameMaker, and some promising Web publishing software.

So Adobe knows its turf, and has poured a lot of resources into its Acrobat family of products. While Acrobat isn't a universal tool yet, it may follow in PostScript's footsteps and become a publishing standard.

What Acrobat Offers

Acrobat software lets you share documents across platforms through its Portable Document Format (PDF). Files from almost any application can be turned into PDF files. The PDF format retains a document's layout, fonts, and graphics, regardless of the software or fonts on a recipient's computer. The PDF format is also versatile when it comes to distribution; these electronic files can be published on network servers, the World Wide Web, and CD-ROMs, or sent via email.

You can view PDF files on screen as you would any other computer file. You can print these files on your local printer, and they will look just like other paper documents. But Acrobat takes electronic publishing a step further - through hypertext.

If you are creating a PDF file, you can add links to related information ( la links on World Wide Web). Bookmarks can act as on-screen navigational aids (e.g., a clickable Table of Contents that takes readers to selected pages). You can attach notes for colleagues who are reviewing a document. You can even embed sound and video clips into PDF files.

More About PDF

The PDF file format is based on PostScript, Adobe's page description language. This device-independent language describes the appearance and placement of all elements on a page. PostScript is supported by thousands of applications and a large number of output devices.

The PDF format has been optimized for electronic distribution. PDF files are compressed for faster downloading, and can include hypertext features not found in PostScript files.

The Acrobat Family

Acrobat is a family of products that run on Macintosh and DOS/Windows computers, as well as selected UNIX machines (Sun SPARCstations and HP Series 9000 workstations). Initially, many users get confused about which members of the Acrobat family do what things. The focus here will be on the basic Acrobat products - Reader, Distiller, and Exchange. To find out more about the complete product suite, including Acrobat Capture and Catalog, visit Adobe's Acrobat Web site at: This Web page also lists the system requirements for each platform.

Acrobat Reader

Acrobat Reader lets you view, navigate, and print PDF files. Adobe wisely decided to make the Reader free, to encourage the use of all Acrobat products. You can download the current version of the Reader, 2.1, from Adobe's Web site.

The Reader includes several tools for navigating a document. You can click on bookmarks and thumbnails - if the file contains them. You can page through a document using arrow keys, the scrollbar, or buttons in the toolbar. The Reader lets you zoom to different magnifications, and search for words within a document.

Acrobat Distiller

The Distiller's only task is to convert PostScript files into PDF files. With simple files, this task can also be done with an Acrobat component called PDF Writer. However, if your files come from a drawing, page layout, or image editing program, Distiller is the way to go. It's built to handle EPS artwork, high-resolution images, and other complex illustrations.

Acrobat Exchange

Exchange lets you add links and notes to documents, and set security options. You can password-protect files, and turn on or off the ability to print a file or make changes to it. Exchange also includes all the tools found in the Reader.

Robyn Fizz
i/s, Volume 2, Number 3
Publication Services, MIT

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UHINFO already has its share of PDF files in places where it would be less feasible to have the information in any other format. Here's a short list of what's available so far:

  • Administrative Procedures Information System
  • Apple Computer Price List
  • Certain UH policies, including the UH System Benchmarks Performance Indicator Report
  • The UH Manoa Schedule of Courses
  • Various documentation and newsletters
  • Department of Accounting and General Services (DAGS) Price Lists

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Locating Extramural Funding sources on the Web

The Office of Research Admin-istration (ORA) has expanded its service by subscribing to the Illinois Researcher Information Service (IRIS) on the World Wide Web (WWW). WWW IRIS offers systemwide access for University of Hawai`i (UH) faculty and staff to over 7,000 federal and private funding opportunities in the sciences, social sciences, arts and humanities. Access to the extramural funding sources via WWW requires a comprter with the UH domain of and an IP address beginning with "128.171". WWW IRIS is accessible 24 hours a day, seven days a week and has many online help screens to guide the user through searches. WWW IRIS may be used at ORA by appointment during normal working hours. To access WWW IRIS, point your browser to: To access Telnet IRIS, telnet to carousel.lis.uiuc.ecu (IP number ORA continues to provide information in its office includng periodicals, reference books and dedicated workstation to locate extramural funding sources. The Federal Register and the Commerce Business Daily are available on WWW IRIS and Telnet IRIS as well as on the UH Gopher. For more information, call 956-4057 or email to Specialized assistance for graduate students is available by calling 956-8113.

Ku Lama
Vol 2, No. 25

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New Long Distance Bid Awarded

Through a formal competitive bid process, the University of Hawai`i has awarded a new systemwide long distance telephone service contract to Sprint Communications Company. This contract provides reduced rates for all campuses for inter-island, domestic and international long distance calls. Sprint Communications Company will also provide direct long distance service to campus residents, thereby reducing the University's costs to administer a separate campus resident long distance program. The new rates will go into effect on May 1, 1996.

The new contract also includes options for high-speed institutional Internet access, which will permit expansion of the capacity of our current Internet connection to the mainland in accordance with needs and available funds.

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Telephone Etiquette Training

How do I handle an irate caller? What is the best way to put a call on hold? How can I handle incoming calls more efficiently?

These are some of the topics covered in the Telephone Etiquette sessions offered to all University campuses by Telecommunications. Manoa training sessions are held at the Telecommunications conference room; accommodations may be arranged on other campuses. Each session includes viewing of a video followed by a review and a role-playing segment. Sessions can be customized for a specific audience or subject matter. For more information or to set up a training session, please call Telecommunications at 956-6033.

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New Toll-Free Numbers

Due to the increasing nationwide demand for 1-800 toll free numbers, an additional area code for toll free numbers will be in effect beginning April 1996. The new toll free numbers will start with 1-888 followed by a 7-digit number. University campuses and units with their own phone systems (PBXs and key system units) may need to make changes to accommodate the new toll free numbers. We will be sending updates to the appropriate departments and campuses as more information is received.

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Windows 95: To Support or Not To Support

It is not surprising that, with the unprecedented hype surrounding its introduction, we have received a number of questions about Microsoft's Windows 95. "Should I buy it?" "Does Information Technology Services (ITS) support Windows 95 and if not, why?" This article summarizes our current perspective on Windows 95 and its future within University of Hawai`i (UH).

Windows 95 is not just a simple upgrade to its predecessor Windows 3.1. It provides a 32-bit operating system while maintaining compatibility with Windows 3.X and DOS products. With Windows 95, the user interface is different and long file names are now supported. But, perhaps the best new feature of Windows 95 is its ability to support Plug-N-Play. Plug-N-Play makes it easier for users to add new hardware components to their PCs because components such as network interface cards and sound cards will automatically be identified and configured by the system. No more tweaking of dip switches, worrying about upper memory locations or figuring out interrupts.

Although Windows 95 provides significant improvements, there are a number of technical problems that still need to be resolved. ITS has been testing the reliability of Windows 95 since its release in July. We have encountered a number of problems with both hardware and software that are difficult to resolve. As a result from these tests, we are reserving our recommendation of its use within the University community until Windows 95 stabilizes.

Our biggest concern is the ability of existing UH hardware and software to use Windows 95 if ITS recommends it. PCs that were purchased as recently as 2 years ago may have problems running Windows 95. Plug-N-Play will make it easier for users to add new hardware components or software programs to their PCs but only if the hardware or software compatible with Windows 95. Microsoft has published hardware and software compatibility lists on their Web site ( If the hardware or software in not on the lists, the user needs to either manually configure Windows 95 to use it or stay with the Windows 3.x and DOS setup. ITS is not discouraging the use of Windows 95 but we are recommending that users wait until Microsoft fixes some the major problems. Like any other new software program, Windows 95 will go through "growing pains" and will improve in future releases. Since Windows 95 is not yet supported by ITS, technical support is limited. But we will attempt to assist with Windows 95 problems as best as we can. If you have questions or comments regarding Windows 95, please contact Byron Watanabe at (808) 956-6969.

Byron Watanabe

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New PC Contract

Need a PC? Where can you get a Pentium PC for under $2,000? It is not impossible. The new Intel based Pentium PC contract is now in effect. Departments may now purchase Pentium PCs at very reasonable prices. The new contract is simple and easy to use because the optional computer components on the contract will work with any of the Pentium systems. An example of a typical system:

not available

The system described above will satisfy the Information Technology Services recommended Intel based system. For more information on the recommendations and pricelists, point your Web browser to:

For recommendations:

For pricelists:

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Engineering Course Wins National Award

Civil Engineering 270 - Applied Mechanics 1 (Engineering Statics) is a course required of students who wish to pursue a baccalaureate degree in engineering. It is also a course which appeared to lend itself to being presented via computer and in particular through the use of hypertext markup language (HTML), which is the language of the World Wide Web (WWW). Two Engineering professors at Honolulu Community College (Honolulu CC), Vern Takabayashi and Dallas Shiroma, took on the challenge of develop-ing a new version of the course using HTML. After a great deal of time and effort, students at Honolulu CC and Kapi'olani Community College (Kapi'olani CC) were able to take this course via computer in the Spring 1995 semester. The results were encouraging. A greater percentage of students completed this new version of the course than completed the traditional classroom lecture version.

For their development efforts, Honolulu CC and Kapi'olani CC received the IBM award for Distributed Learning. Only two such awards were given by IBM during 1995. The award was presented to Provosts Peter Kessinger of Honolulu CC and John Morton of Kapi'olani CC at the 1995 American Association of Community Colleges conference in Minneapolis, where the Provosts also made a presentation of the course. Another presentation was made at the 1st International Conference on Engineering Education for the 21st Century, which was hosted by Kanazawa Institute of Technology in Kanazawa, Japan. Interest in the course was very high at both presentations, and numerous requests were made to make the course more widely available on the WWW.

In its present form, the course could be available to virtually anyone in the world with access to the Internet and a computer capable of running a WWW browser. Certainly details need to be worked out with regard to registration, access, security, examinations, etc., but no one doubts that such details will be resolved. Already, several institutions/ organizations are beginning to gear up to offer degrees via the Internet.
sorry, this link is not available.

Donald Bourassa
The Technological Times, Vol. IV, Issue 1
Honolulu CC Newsletter

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IBM Mainframe Rental Tape Cartridge Service Discontinued

Information Technology Services (ITS) has discontinued its IBM tape cartridge rental service. For the convenience of the University of Hawai`i (UH) community, arrangements are being made to provide tape cartridges for sale at the UH Bookstore. In the meantime, there is a limited supply of recycled cartridges available free of charge to UH faculty, staff, and students. Please inquire about these cartridges at the Operator's Counter on the first floor of Keller Hall (go through the double doors, all the way to the end of the lobby).

If you have special needs that require cartridges to be held at Keller, for example data is shared by many departments, please call Linda Maeno at 956-2379.

Linda Maeno

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