Get Help from the ITS Help Desk
Need help with Google@UH, Laulima, or MyUH, or have a problem with your computer? Call the ITS Help Desk! Help Desk Consultants are available for phone and email support 24 hours a day, 7 days a week, including holidays! If you are on the Manoa campus, the ITS Help Desk also offers walk-in support at the Information Technology Center from Monday through Friday 8:00am to 4:30pm, and through the ITS Labs during posted hours. Walk-in support is not available on holidays.
Your UH Username provide access to G Suite services, such as Gmail, Calendar, Drive, Sites, Contacts, and Groups (UH-only account collaboration). These services have been branded Google@UH. You can optionally turn on even more G Suite services, such as Google Groups (for non-UH account collaboration) and YouTube, which are branded Google@UH Consumer Apps.
MyUH is a mobile-optimized, one-stop shop for UH business tasks, forms, apps and more. It includes one-click access to services customized for students, faculty, and staff across our 10-campus system.
Campus Wireless Access Passthrough
(All campuses except for Windward Community College)
UH students, faculty, and staff can register laptops and mobile devices to automatically pass through the login process for the campus WiFi network. Passthrough coverage may vary per campus.
Laulima, our learning management and collaboration server has been upgraded during the Winter break. This is our 3rd upgrade in as many years. A list of updates and changes can be found at: https://www.hawaii.edu/talent/laulimatutorials/laulima_upgradeSP19.html
Please make the content you create and upload accessible to all our users. For more information on how to do this, see ITS Creating Accessible Documentsand Media. In an effort to assist our users in creating content that’s universally compliant, we’ve installed the a11y accessibility tool in Laulima’s text/HTML editor.
Courses Available on UHTV Channel 355
UH offers cable courses statewide on Oceanic Time Warner Cable and Hawaiian Telcom TV.
Stay Safe Online!
Technology is used everywhere – in our personal lives, school and business. Hackers and malicious actors are constantly looking to acquire your personal information and to compromise your computers, smartphones, smart TVs, networks and any other types of electronic technologies. You must be vigilant at all times!
Common tactics used by attackers to acquire your personal information and compromise your computers are:
- Phishing emails (sending fraudulent emails appearing to be from legitimate businesses or trusted contacts attempting to get you to provide your personal information)
- Malicious software (including ransomware and viruses) usually acquired by visiting infected websites or via phishing emails
- Brute force password cracking (automated attempts to guess your password)
The best way to protect yourself is to:
- Update your computer’s software and applications regularly
- Use strong passwords (and use UH’s Multi-Factor Authentication to protect your UH credentials)
- Use anti-virus software and update it regularly
- Be suspicious of any unusual/suspicious communications (emails, phone calls, text messages, etc.)
- Click on links only from trusted senders (hover over the link to view the URL redirection and, if in doubt, DO NOT click it)
And: Remember to Share With Care!
- What you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
- Own your online presence: Set the privacy and security settings on web services and devices to your comfort level for information sharing. It’s okay to limit how and with whom you share information.
- Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful when and how you share information about others.
- Guard your date of birth (DoB), telephone number, and other private information: Things like your DoB, phone number, and mother’s maiden name are important pieces of information used for verification. If a site asks for this information, consider whether or not sharing this information is absolutely necessary.
UH employees should use Spirion (formerly known as Identity Finder), to check University-owned computers for sensitive information. More information about using Spirion can be found online at:
Learn more at:
Free Antivirus Software For Students, Faculty, Staff & Affiliates
McAfee antivirus software is licensed by the UH for use by current UH students, faculty and staff. Keep your PC or Mac safe from viruses by downloading and installing your free copy. Windows 10 and MacOS Mojave (10.14) compatible versions are available.
McAfee for Windows – https://www.hawaii.edu/askus/1651
McAfee for MacOS – https://www.hawaii.edu/askus/1652
Register For Emergency Alerts
Register to receive emergency alerts through text message. Your emergency phone/text message information will only be used for one test a semester and in situations that threaten health & safety or for full campus closures. For those already registered, please log in and review your contact information to ensure it is up-to-date.
FACULTY & STAFF
Hawaii Information Portal
University of Hawaiʻi employees received their first paycheck via the Hawaiʻi Information Portal (HIP), the state’s new payroll system, on January 4, 2019.
Faculty and staff who did not enroll in direct deposit on or before December 14, 2018, or whose direct deposit information was entered incorrectly, will receive paper paychecks until their direct deposit enrollment is processed, and/or processed correctly.
Enrollment in direct deposit for a future pay period, or correction or changes to direct deposit information, can be done at any time by signing into HIP. Once you have successfully entered and submitted direct deposit information, it may take one to two pay periods to take effect. UH employees must still sign up for UH’s Multi-Factor Authentication (MFA) before signing into HIP to enter their direct deposit information.
Web Site Accessibility
The Internet is a widely used medium for information dissemination and instruction at UH. UH is committed to ensuring that our web-based content is accessible to students, faculty, staff, University affiliates, and the general public. ITS has made information about website accessibility, compliance with federal guidelines, and tools available online, and continue to work with system-wide resources to maintain and update our guidelines for accessibility resources.
Data Governance and Information Security
UH is subject to many different laws and regulations involving protection of sensitive information. The UH Data Governance Program (EP 2.215) provides oversight for the management of Institutional Data across the UH System and the UH Information Security Program and Data Classification Categories (EP 2.214) provides guidance on protecting UH sensitive data in compliance with the various regulations. This spring, a team comprised of the UH Data Governance Director, UH Chief Information Security Officer, Associate General Counsel, HIPAA Compliance Officer, and web accessibility coordinator will be hosting an online webcast – the date and time of the webcast will be posted online at:
If your department is interested in a tailored presentation to address your unit’s specific concerns, please send an email with your request to: firstname.lastname@example.org
Multi-Factor Authentication (MFA) is available for all UH students, faculty, and staff. Several services require the use of MFA in order to help better ensure the security of personally identifiable information (PII), including confidential student information (through Banner 9 Admin Pages) and your own personal information (the new statewide Payroll system – Hawaii Information Portal or HIP, and the upcoming PeopleSoft HR 9.2 self-service). We encourage all faculty and staff to sign up for MFA.
Information Technology Services Projects
ITS is working on system-wide projects that support the university’s strategic directions: Hawai‘i Graduation Initiative, Hawai‘i Innovation Initiative, 21st Century Facilities, and the High-Performance Mission-Driven System.
High Performance Computing & Cyberinfrastructure
The ITS Cyberinfrastructure team supports data-intensive research and scholarship at UH with state-of-the-art resources, services and expertise. The high performance computing (HPC) cluster is free to use for all UH faculty and researchers and for students with the approval of their supervisors. Users may also purchase nodes, storage or compute time. Training workshops in programming, workflows and data analysis are offered several times a year.
Servers, Data Center & Storage Services
ITS offers virtual machines, co-location and storage services for UH departments at our new state-of-the-art data center. Check out our available services at:
Hawaii Interactive Video Services (HITS)
HITS is the University of Hawaiʻi’s interactive video (ITV) service designed to deliver distance learning courses within the state of Hawaiʻi. The network includes 13 media centers/educational centers across the UH system and Information Technology Services on the UH Mānoa campus.
Information Technology Services provides various videoconferencing solutions and services for UH faculty and staff. For more information please visit: