Resolved Problem: Enterprise Content Management system (ECM) - OnBase is experiencing issues (Jul 27)

UPDATE: Technicians have resolved the issue. The Enterprise Content Management system (ECM) is now available.

Problem resolved at 07/31/2018 03:09pm.
Posted 07/31/2018 03:11pm

UPDATE: Initial testing of a potential fix has been completed and technical responders have engaged with affected users to ensure issue has been fully resolved. Next update at 4:00pm.
Posted 07/31/2018 01:44pm

UPDATE: The proposed fix is still being tested. Next update at 2:00pm.
Posted 07/31/2018 12:03pm

UPDATE: Technicians are testing a proposed fix recommended by the vendor.  Next update at 12:00pm.
Posted 07/31/2018 09:33am

UPDATE: Technicians are continuing to work with the vendor for a solution.  Next update: 10:00am on Tuesday, July 31.
Posted 07/30/2018 01:15pm

UPDATE: Technicians are still working with the vendor.  Next update at 2:00PM
Posted 07/30/2018 10:11am

UPDATE: Technicians have engaged with the vendor and continue to investigate. Next update at 10:00AM on Monday, July 30th.
Posted 07/27/2018 01:58pm

UPDATE:  Technicians are still investigating and have opened a support case with the vendor.  Next update at 2:00PM.
Posted 07/27/2018 11:29am

Update: The Enterprise Content Management system (ECM) is being restarted. Next update at 11:30
Posted 07/27/2018 11:06am

The Enterprise Content Management system (ECM) is experiencing issues.  Technicians are investigating.  Next update: 11am

Problem started at 07/27/2018 08:30am .

Posted 07/27/2018 09:37am.

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