Resolved Problem: Enterprise Content Management system (ECM) - OnBase is experiencing issues (Jul 27)
UPDATE: Technicians have resolved the issue. The Enterprise Content Management system (ECM) is now available.
Problem resolved at 07/31/2018 03:09pm.
Posted 07/31/2018 03:11pm
UPDATE: Initial testing of a potential fix has been completed and technical responders have engaged with affected users to ensure issue has been fully resolved. Next update at 4:00pm.
Posted 07/31/2018 01:44pm
UPDATE: The proposed fix is still being tested. Next update at 2:00pm.
Posted 07/31/2018 12:03pm
UPDATE: Technicians are testing a proposed fix recommended by the vendor. Next update at 12:00pm.
Posted 07/31/2018 09:33am
UPDATE: Technicians are continuing to work with the vendor for a solution. Next update: 10:00am on Tuesday, July 31.
Posted 07/30/2018 01:15pm
UPDATE: Technicians are still working with the vendor. Next update at 2:00PM
Posted 07/30/2018 10:11am
UPDATE: Technicians have engaged with the vendor and continue to investigate. Next update at 10:00AM on Monday, July 30th.
Posted 07/27/2018 01:58pm
UPDATE: Technicians are still investigating and have opened a support case with the vendor. Next update at 2:00PM.
Posted 07/27/2018 11:29am
Update: The Enterprise Content Management system (ECM) is being restarted. Next update at 11:30
Posted 07/27/2018 11:06am
The Enterprise Content Management system (ECM) is experiencing issues. Technicians are investigating. Next update: 11am
Problem started at 07/27/2018 08:30am .
Posted 07/27/2018 09:37am.