UH Faculty and Staff Information Technology (IT) Survey
Information Technology Services, 2006
In May 2006 Information Technology Services sent an email to all UH faculty and staff systemwide (total of 12,764) inviting participation in an IT Satisfaction Survey. 1,323 participated in the anonymous assessment of technology services. Those polled were asked about their use of and satisfaction with current systemwide and campus specific IT services, and also their opinions concerning which technology services should be added or expanded in the future. These are the summary tables and charts showing the results. |
- Table: Number and Percentage of Respondents Who Use Systemwide IT Services that are Satisfied
- Bar Chart: Percentage of Respondents Who Use Systemwide IT Services that are Satisfied
- Table: Number and Percentage of Respondents Who Use Campus IT Services that are Satisfied
- Bar Chart: Percentage of Respondents Who Use IT Services Provided on their Campus that are Satisfied
- Table: Use of and Satisfaction with Systemwide IT Services
- Table: Use of and Satisfaction with IT Services on Your Campus
- Table: Level of Importance Placed on Systemwide IT Services
- Table: Level of Importance Placed on IT Services on Your Campus
- Table: Which IT Services Would You Like to See Offered or Expanded? (Check all that apply.)
- Table: Most Important Service to Offer or Expand
- Bar Chart: Which One of the IT Sevices that You Selected Above is the MOST IMPORTANT to You?
- Table: Demographic Profile of Respondents
- Pie Chart: Which type of computer do you use most often?
- Pie Chart: Which operating system do you use most often?
- Pie Chart: What is your role with UH?
- Pie Chart: Please select the campus where most of your work-related computer use is done.
- Pie Chart: How many years have you worked at UH
Number and Percentage of Respondents Who Use |
Systemwide IT Services that are Satisfied |
IT Systemwide Services | Number Using Service |
Number Satisfied | Percent Satisfied |
---|---|---|---|
Antivirus | 1075 | 1036 | 96.4% |
InfobITS Newsletter | 340 | 321 | 94.4% |
Technology Workshops | 284 | 261 | 91.9% |
Faculty Development Workshops | 167 | 153 | 91.6% |
ITS Help Desk | 885 | 810 | 91.5% |
Software Site Licensing | 521 | 475 | 91.2% |
Anti-spam | 1218 | 1103 | 90.6% |
HITS2 | 182 | 161 | 88.5% |
1280 | 1125 | 87.9% | |
MyUH | 961 | 828 | 86.2% |
Online Swap Meet | 112 | 96 | 85.7% |
Personal Web Pages | 329 | 268 | 81.5% |
WebCT | 361 | 269 | 74.5% |
IT Systemwide Services - Overall | 7715 | 6906 | 89.5% |
Percentage of Respondents Who Use |
Systemwide IT Services that are Satisfied |
Number and Percentage of Respondents Who Use |
Campus IT Services that are Satisfied |
Campus IT Services | Number Using Service |
Number Satisfied | Percent Satisfied |
---|---|---|---|
Media/Instructional Center | 437 | 403 | 92.2% |
On-site Computer Support | 817 | 726 | 88.9% |
Phone Service | 1068 | 948 | 88.8% |
Videoconferencing | 282 | 239 | 84.8% |
Wireless | 486 | 348 | 71.6% |
IT Campus Services - Overall | 3090 | 2664 | 86.2% |
Percentage of Respondents Who Use IT Services |
Provided on their Campus that are Satisfied |
Use of and Satisfaction with Systemwide IT Services |
Systemwide IT Services | Please tell us about your use of and satisfaction with the following systemwide IT services. | Total | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Use & satisfied | Use & dissatisfied | Know but do not use | Do not know about it | ||||||||||||
No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | |
1125 | 16.3 | 85.4 | 155 | 19.2 | 11.8 | 37 | 0.8 | 2.8 | . | . | . | 1317 | 7.9 | 100.0 | |
Anti-spam | 1103 | 16.0 | 84.5 | 115 | 14.2 | 8.8 | 45 | 1.0 | 3.4 | 43 | 1.0 | 3.3 | 1306 | 7.8 | 100.0 |
Antivirus | 1036 | 15.0 | 79.4 | 39 | 4.8 | 3.0 | 122 | 2.6 | 9.3 | 108 | 2.5 | 8.3 | 1305 | 7.8 | 100.0 |
ITS Help Desk | 810 | 11.7 | 62.5 | 75 | 9.3 | 5.8 | 363 | 7.8 | 28.0 | 49 | 1.1 | 3.8 | 1297 | 7.8 | 100.0 |
MyUH | 828 | 12.0 | 64.1 | 133 | 16.4 | 10.3 | 278 | 6.0 | 21.5 | 53 | 1.2 | 4.1 | 1292 | 7.7 | 100.0 |
Personal Web Pages | 268 | 3.9 | 21.1 | 61 | 7.5 | 4.8 | 620 | 13.3 | 48.8 | 321 | 7.5 | 25.3 | 1270 | 7.6 | 100.0 |
Technology Workshops | 261 | 3.8 | 20.5 | 23 | 2.8 | 1.8 | 573 | 12.3 | 45.0 | 417 | 9.7 | 32.7 | 1274 | 7.6 | 100.0 |
InfobITS Newsletter | 321 | 4.6 | 25.2 | 19 | 2.3 | 1.5 | 411 | 8.8 | 32.3 | 522 | 12.1 | 41.0 | 1273 | 7.6 | 100.0 |
Online Swap Meet | 96 | 1.4 | 7.6 | 16 | 2.0 | 1.3 | 381 | 8.2 | 30.0 | 776 | 18.1 | 61.2 | 1269 | 7.6 | 100.0 |
Software Site Licensing | 475 | 6.9 | 37.1 | 46 | 5.7 | 3.6 | 291 | 6.2 | 22.7 | 468 | 10.9 | 36.6 | 1280 | 7.7 | 100.0 |
HITS2 | 161 | 2.3 | 12.7 | 21 | 2.6 | 1.7 | 556 | 11.9 | 44.0 | 526 | 12.2 | 41.6 | 1264 | 7.6 | 100.0 |
WebCT | 269 | 3.9 | 21.1 | 92 | 11.4 | 7.2 | 548 | 11.7 | 43.1 | 363 | 8.4 | 28.5 | 1272 | 7.6 | 100.0 |
Faculty Development Workshops | 153 | 2.2 | 12.2 | 14 | 1.7 | 1.1 | 439 | 9.4 | 34.9 | 652 | 15.2 | 51.8 | 1258 | 7.5 | 100.0 |
Total | 6906 | 100.0 | 41.4 | 809 | 100.0 | 4.9 | 4664 | 100.0 | 28.0 | 4298 | 100.0 | 25.8 | 16677 | 100.0 | 100.0 |
Use of and Satisfaction with IT Services on Your Campus |
Local IT Services | Please tell us about your use of and satisfaction with the following IT services provided on your campus. | Total | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Use & satisfied | Use & dissatisfied | Know but do not use | Do not know about it | ||||||||||||
No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | |
On-site Computer Support | 726 | 27.3 | 56.1 | 91 | 21.4 | 7.0 | 272 | 14.2 | 21.0 | 206 | 15.1 | 15.9 | 1295 | 20.3 | 100.0 |
Wireless | 348 | 13.1 | 27.5 | 138 | 32.4 | 10.9 | 490 | 25.6 | 38.8 | 288 | 21.1 | 22.8 | 1264 | 19.8 | 100.0 |
Phone Service | 948 | 35.6 | 74.3 | 120 | 28.2 | 9.4 | 112 | 5.9 | 8.8 | 96 | 7.0 | 7.5 | 1276 | 20.0 | 100.0 |
Videoconferencing | 239 | 9.0 | 18.9 | 43 | 10.1 | 3.4 | 574 | 30.0 | 45.3 | 411 | 30.1 | 32.4 | 1267 | 19.9 | 100.0 |
Media/Instructional Center | 403 | 15.1 | 31.8 | 34 | 8.0 | 2.7 | 465 | 24.3 | 36.7 | 364 | 26.7 | 28.8 | 1266 | 19.9 | 100.0 |
Total | 2664 | 100.0 | 41.8 | 426 | 100.0 | 6.7 | 1913 | 100.0 | 30.0 | 1365 | 100.0 | 21.4 | 6368 | 100.0 | 100.0 |
Level of Importance Placed on Systemwide IT Services |
Systemwide IT Services | Please tell us the level of importance you place on the following systemwide IT services. | Total | |||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Very important | Important | Neutral | Unimportant | Very unimportant | N/A + N/R | ||||||||||||||||
No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | |
1205 | 18.4 | 91.6 | 77 | 2.0 | 5.9 | 17 | 0.4 | 1.3 | 10 | 1.2 | 0.8 | 6 | 2.2 | 0.5 | . | . | . | 1315 | 7.7 | 100.0 | |
Anti-spam | 962 | 14.7 | 73.5 | 293 | 7.4 | 22.4 | 36 | 0.8 | 2.8 | 9 | 1.1 | 0.7 | 5 | 1.8 | 0.4 | 3 | 0.3 | 0.2 | 1308 | 7.6 | 100.0 |
Antivirus | 1074 | 16.4 | 81.5 | 172 | 4.4 | 13.1 | 38 | 0.9 | 2.9 | 14 | 1.7 | 1.1 | 7 | 2.5 | 0.5 | 13 | 1.1 | 1.0 | 1318 | 7.7 | 100.0 |
ITS Help Desk | 760 | 11.6 | 57.7 | 369 | 9.4 | 28.0 | 146 | 3.3 | 11.1 | 14 | 1.7 | 1.1 | 8 | 2.9 | 0.6 | 21 | 1.9 | 1.6 | 1318 | 7.7 | 100.0 |
MyUH | 703 | 10.7 | 53.3 | 306 | 7.8 | 23.2 | 212 | 4.9 | 16.1 | 30 | 3.6 | 2.3 | 11 | 4.0 | 0.8 | 56 | 4.9 | 4.2 | 1318 | 7.7 | 100.0 |
Personal Web Pages | 199 | 3.0 | 15.1 | 301 | 7.6 | 22.8 | 541 | 12.4 | 41.0 | 141 | 16.8 | 10.7 | 34 | 12.2 | 2.6 | 102 | 9.0 | 7.7 | 1318 | 7.7 | 100.0 |
Technology Workshops | 233 | 3.5 | 17.7 | 501 | 12.7 | 38.0 | 423 | 9.7 | 32.1 | 56 | 6.7 | 4.2 | 13 | 4.7 | 1.0 | 92 | 8.1 | 7.0 | 1318 | 7.7 | 100.0 |
InfobITS Newsletter | 79 | 1.2 | 6.0 | 332 | 8.4 | 25.2 | 628 | 14.4 | 47.6 | 128 | 15.2 | 9.7 | 41 | 14.7 | 3.1 | 110 | 9.7 | 8.3 | 1318 | 7.7 | 100.0 |
Online Swap Meet | 73 | 1.1 | 5.5 | 246 | 6.2 | 18.7 | 636 | 14.6 | 48.3 | 162 | 19.3 | 12.3 | 48 | 17.3 | 3.6 | 153 | 13.5 | 11.6 | 1318 | 7.7 | 100.0 |
Software Site Licensing | 513 | 7.8 | 38.9 | 405 | 10.3 | 30.7 | 275 | 6.3 | 20.9 | 32 | 3.8 | 2.4 | 9 | 3.2 | 0.7 | 84 | 7.4 | 6.4 | 1318 | 7.7 | 100.0 |
HITS2 | 202 | 3.1 | 15.3 | 279 | 7.1 | 21.2 | 530 | 12.1 | 40.2 | 96 | 11.4 | 7.3 | 48 | 17.3 | 3.6 | 163 | 14.4 | 12.4 | 1318 | 7.7 | 100.0 |
WebCT | 334 | 5.1 | 25.3 | 316 | 8.0 | 24.0 | 413 | 9.5 | 31.3 | 82 | 9.8 | 6.2 | 26 | 9.4 | 2.0 | 147 | 13.0 | 11.2 | 1318 | 7.7 | 100.0 |
Faculty Development Workshops | 228 | 3.5 | 17.3 | 345 | 8.8 | 26.2 | 468 | 10.7 | 35.5 | 67 | 8.0 | 5.1 | 22 | 7.9 | 1.7 | 188 | 16.6 | 14.3 | 1318 | 7.7 | 100.0 |
Total | 6565 | 100.0 | 38.3 | 3942 | 100.0 | 23.0 | 4363 | 100.0 | 25.5 | 841 | 100.0 | 4.9 | 278 | 100.0 | 1.6 | 1132 | 100.0 | 6.6 | 17121 | 100.0 | 100.0 |
Level of Importance Placed on IT Services on Your Campus |
Local IT Services | Please tell us the Level of Importance You Place on the following IT services provided on your campus. | Total | |||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Very important | Important | Neutral | Unimportant | Very unimportant | N/A + N/R | ||||||||||||||||
No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | No. | V % | H % | |
On-site Computer Support | 804 | 25.1 | 61.8 | 253 | 16.5 | 19.4 | 143 | 12.0 | 11.0 | 25 | 17.2 | 1.9 | 9 | 17.3 | 0.7 | 68 | 17.3 | 5.2 | 1302 | 20.0 | 100.0 |
Wireless | 664 | 20.8 | 51.0 | 359 | 23.4 | 27.6 | 192 | 16.1 | 14.7 | 25 | 17.2 | 1.9 | 6 | 11.5 | 0.5 | 56 | 14.2 | 4.3 | 1302 | 20.0 | 100.0 |
Phone Service | 993 | 31.0 | 76.3 | 152 | 9.9 | 11.7 | 96 | 8.1 | 7.4 | 12 | 8.3 | 0.9 | 4 | 7.7 | 0.3 | 45 | 11.5 | 3.5 | 1302 | 20.0 | 100.0 |
Videoconferencing | 306 | 9.6 | 23.5 | 385 | 25.1 | 29.6 | 428 | 36.0 | 32.9 | 52 | 35.9 | 4.0 | 22 | 42.3 | 1.7 | 109 | 27.7 | 8.4 | 1302 | 20.0 | 100.0 |
Media/Instructional Center | 432 | 13.5 | 33.2 | 383 | 25.0 | 29.4 | 330 | 27.8 | 25.3 | 31 | 21.4 | 2.4 | 11 | 21.2 | 0.8 | 115 | 29.3 | 8.8 | 1302 | 20.0 | 100.0 |
Total | 3199 | 100.0 | 49.1 | 1532 | 100.0 | 23.5 | 1189 | 100.0 | 18.3 | 145 | 100.0 | 2.2 | 52 | 100.0 | 0.8 | 393 | 100.0 | 6.0 | 6510 | 100.0 | 100.0 |
Which IT Services Would You Like to See Offered or Expanded? (Check all that apply.) |
IT services to offer or expand | Number | Percentage |
---|---|---|
Wireless coverage | 724 | 22.5 |
Help Desk hours | 327 | 10.2 |
Mail quota | 882 | 27.4 |
Disk quota | 417 | 12.9 |
Document sharing | 423 | 13.1 |
Blogs | 152 | 4.7 |
Wikis | 186 | 5.8 |
Other | 110 | 3.4 |
Most Important Service to Offer or Expand |
Most important service to offer or expand | Number that selected | Percentage that selected |
---|---|---|
Wireless coverage | 254 | 22.4 |
Help Desk hours | 89 | 7.8 |
Mail quota | 550 | 48.5 |
Disk quota | 60 | 5.3 |
Document sharing | 70 | 6.2 |
Blogs | 13 | 1.1 |
Wikis | 26 | 2.3 |
Other | 73 | 6.4 |
Total | 1135 | 100.0 |
Which One of the IT Sevices that You Selected Above is the MOST IMPORTANT to You? |
Demographic Profile of Respondents |
Frequency | Percentage | |
---|---|---|
Which type of computer do you use most often? | 992 | 74.98 |
Desktop | ||
Laptop | 299 | 22.60 |
Other | 14 | 1.06 |
No response | 18 | 1.36 |
Which operating system do you use most often? | 286 | 21.62 |
Macintosh | ||
Windows | 990 | 74.83 |
Other | 37 | 2.80 |
No response | 10 | 0.76 |
What is your role with UH? | 628 | 47.47 |
Faculty | ||
Staff | 547 | 41.35 |
Other | 131 | 9.90 |
No response | 17 | 1.28 |
Please select the campus where most of your work-related computer use is done? | 795 | 60.09 |
UH Manoa | ||
JABSOM Kakaako Campus | 40 | 3.02 |
UH Hilo | 81 | 6.12 |
UH West Oahu | 16 | 1.21 |
Hawaii CC | 37 | 2.80 |
Honolulu CC | 38 | 2.87 |
Kapiolani CC | 96 | 7.26 |
Kauai CC | 30 | 2.27 |
Leeward CC | 52 | 3.93 |
Maui CC | 43 | 3.25 |
Windward CC | 18 | 1.36 |
Other | 59 | 4.46 |
No response | 18 | 1.36 |
How many years have you worked at UH? | 87 | 6.58 |
Less than 1 | ||
1-3 | 216 | 16.33 |
4-9 | 310 | 23.43 |
10+ | 691 | 52.23 |
No response | 19 | 1.44 |
Which type of computer do you use most often? |
Which operating system do you use most often? |
What is your role with UH? |
Please select the campus where most of your work-related computer use is done. |
How many years have you worked at UH? |