Section Content

Frequently Asked Questions

Who is this service for? This service is made available to recognized University of Hawaii departments and staff offices with well-defined projects that clearly serve the University of Hawaii community. The service is open to units from all 10 campuses of the University of Hawaii System.
Who is providing this service? The Information Technology Services (ITS) department, a UH System office, is providing this service.
How does this service relate to other existing services? Existing services provide self-managed, static web pages. This service complements existing services by providing departments and staff offices a means to develop and deploy dynamic web pages. Sites are deployed within and integrate seemlessly with the existing University of Hawaii web space. At some point, this service may replace the various existing services to provide a more robust, secure means to develop sites at UH.
Do you provide tutorials on PHP or MySQL? No. To qualify for this service, you must have in-house staff capable of working with PHP and MySQL. We provide sample code and some best-practice guidelines to help your team get started, but we provide no tutorials or support for learning these technologies.
What are the technical details?

The service's technology infrastructure includes:

Features of this service include:

  • Secure FTP access
  • Seemless integration into UH webspace
  • Weekly backups

What are the minimum qualifications?
  1. Clearly defined project Your project must be clearly defined and relevant to the University community and have lasting value. General development, course-related work, and other non-business related work is not supported.
  2. Part of an officially recognized UH unit Your department or staff office must be officially recognized by the University. Temporary organizations, non-registered RIOs, and non-University groups may not apply.
  3. Executive sponsor An executive sponsor must approve your request for participation. For departmental websites the executive sponsor would be the department chair. From staff offices the senior office administrator would be the executive sponsor. For specific programs and projects the principle investigator would be the executive sponsor.
  4. UH Username Only University faculty or staff may request to participate in this service. We require a personal UH Username to validate this affiliation.
  5. In-House PHP and MySQL Expertise You must have someone on your staff who can develop with PHP and MySQL. This service provides no support for learning PHP or MySQL and cannot respond to issues resulting from a lack of expertise. For this reason, we do not accept units without any in-house experience.
  6. Intended deployment within UH web space Your website URL must be part of the hawaii.edu name space.
  7. Commercial applications Commercial applications are allowed only for official UH business. Departments must comply with all university policies and procedures regarding handling of sensitive information such as credit card numbers, personally identifiable information (PII) and PCI compliance. Policies/procedures include, but not limited to:

    EP 2.214
    http://www.hawaii.edu/policy/ep2.214

    AP 8.710
    http://www.hawaii.edu/policy/ap8.710
  8. No sensitive data We currently do not allow development of applications that store secure data such as social security numbers, personal health information, or classified data. Detail on sensitive information is covered under University of Hawaii Systemwide Executive Policy E.2.214.
Am I allowed to use a content management system (e.g. WordPress, Drupal)? Yes. You may choose to utilize either an Information Technology Services (ITS) supported version of Drupal or WordPress, or choose to manage your own content management system (CMS) installation.

ITS Supported Version

  • WordPress

    ITS will be responsible for updating the WordPress version including default themes and available plugins. If you choose to use your custom theme, you will be responsible maintaining your WordPress theme. Information on our WordPress service can be found at: http://blog.hawaii.edu.

  • Drupal

    ITS will be responsible for updating Drupal core including default themes and available modules. If you choose to use your own custom themes and modules, you will be responsible for maintaining these custom components. Information on our Drupal service can be found at: http://www.hawaii.edu/its/drupal.

Managing Your Own Installation

By choosing this option, you are able to have full control over your CMS compatible with our technical details. Therefore, you will be responsible for manually installing the CMS, and ensuring its core/version and components are up-to-date. Your department is always required to have a dedicated technically knowledgeable website administrator on hand to address any technical issues with the website. At no time will ITS maintain the CMS because the department cannot provide its own website administrator.

ITS will be running frequent scans for any vulnerabilities on any CMS installed under our hosting service. If your website is compromised the first time for failure to maintain your CMS, your website will be quarantined (pulled from public viewing) and you will be issued a first warning. A second violation will result in a ban from UH Hosting Website Services for a 6-month period. A third violation will result a permanent ban from UH Hosting Website Services.

Why would I want this service? This service provides a hardware/software platform upon which to develop and deploy dynamic web content, and to collect and store data for subsequent reporting needs. The cost, including staffing costs, of the infrastructure and administration requirements for the hardware/software platform are absorbed centrally in order to provide economies of scale for UH.
How do I apply? If you meet the minimum requirements listed above, please click on the "Application Form" link in the side menu. You will be presented with an online application form. Fill out the form as instructed, and fill out the technical questions to the best of your availability. Not all technical questions may apply to your website request. Once you submit the form, your application will be entered into our database and will be considered on a first come, first serve basis. You will have a response within 5 working days.