How do I login to the computer?
You must have an active UH username and password and be currently affiliated with UH. If you have problems with your login or do not have a UH username, please see a lab monitor for assistance.
Where should I save my files?
We recommend you save all data to your own personal media (thumb drive, zip, floppy, etc) as this gives you the best protection and security against power outages and crashes. You can store files on the temporary drive, but keep in mind that any other lab user will have access to those shared folders/files as well. We do not recommend saving any data to the hard drive of the computer you are using as those files are removed on a regular basis.
Can I install software/hardware on computers in the labs?
You may install limited hardware on ITS
Lab computers (thumb drives, external storage devices). You may need to ask an on duty monitor for
assistance in installing. Please note that PDA's are not
supported ITS hardware. Software installations require prior approval. You
will need to email ITS
Lab 1 week in advance. We will then notify you with what
will happen in regards to the software. Any software under consideration must have explicit licensing which allows installation in a university computer lab.
Why can't we print on both sides of the paper?
When you print on a sheet that has been previously printed on, the toner rubs off of the page and on to the rollers inside the printer. Not only will the roller transfer toner ink to other print jobs but it will also push the toner into the gears and working parts of the printer. Toner is a very fine dust and will eventually wear and jam the mechanisms inside the printer. To ensure the longevity of the printer, the lab has restricted the printing of documents on paper that has already been printed on.
Why can't you accept my Driver's license/State I.D. card/Meal Card as permission to use the labs?
The requirement of needing a UH username to use a computer is to restrict access of the computer labs to UH faculty, staff and students. It is to identify your affiliation with UH, not your personal identity. The UH username functions as a certification from the school and it is their validation that is required. Meal cards are not a reliable indicator of your affiliation with the University of Hawaii.
Why are my files on the temporary drive missing sometimes?
The lab removes files saved on the temporary drive once a week for most types of files (multimedia files are deleted daily). However, since the temporary drive is accessible to the rest of our users, other users can manipulate or erase your file. You should always backup data to your own floppy drive, thumb drive, etc. ITS is not responsible for your data. Do not save your file to the lab computers as files cannot be retrieved! For best security and reliability save files to your own media.
What exactly is non-educational material” and what is your policy regulating its use?
Non-educational material applies to all files, programs and activities that do not pertain to education. This includes computer games of any kind, MUDs and MOOs, social chat rooms and pornography. Any users found viewing such materials will be issued two warnings. Failure to abide by these warnings will result in the banning of the user from further use at the ITS computer labs. The lab also cautions users from viewing recreational material when the lab is busy since it keeps computers away from people with projects and papers to do. Recreational material includes personal e-mail and web browsing other than for research purposes.
What are the consequences for violating any of the stated regulations for conduct in the ITS labs?
Any user that has violated one of the regulations will be given a warning for his/her first two offenses. If the user commits a third offense, the user is banned from further use at the ITS computer labs.
Why does the computer freeze and what can I do to fix it?
Sometimes, an error occurs that causes the computer to stop its activity. The computer automatically pauses the program or programs inflicted with the error until it can be corrected. In many cases, this conflict can be corrected by forcibly ending the program by simultaneously depressing the Ctrl, Alt and Delete keys until a window appears. The window has a list of programs on it. If a program has the tag line [Not responding], select program and press the End Task button on the window. Note that if there is no such tagline, please alert the monitor on duty for assistance. If an error message occurs while you are working on the computer, immediately seek assistance from a monitor on duty. Do not cancel the message until the monitor has looked over it.
Can you teach me how to use computers and computer programs?
The monitors can answer any computer related question to the best of his/her knowledge. The monitors will help you to the best of their knowledge but they are not responsible for teaching. There are some computer programs (SAS and SPSS) or functions (Multilingual Display/Input) that a monitor may not be familiar with, despite its availability in the ITS computer labs. We will NOT do your homework assignments for you.
Where can I go if the monitors can't help me?
If the monitors are incapable of helping you with your problem(s) there are a few other options available. In general if your problem is too technical for the monitor to answer he/she may refer you to the ITS Help Desk (956-8883), the ITS Lab webpage or the supervisor.
How do I file a compliment/complaint?
To file a compliment or complaint with the ITS Lab Management refer to this webpage: http://www.hawaii.edu/itslab/Feedback/
How do I save my work?
Saving work in Microsoft Word, Excel, PowerPoint, Photo Editor and Corel Word Perfect all use the same procedure.
If you are using the Windows 98, Windows 2000 Platform/MacOS 8.6 Platform:
Select the File category (normally located in the top left corner of the program).
Then select the Save as category.
Now select the corresponding drive (i.e I, A, etc.) to which you want to save the file.
Hit the Save button.
Do not save your file to the lab computers as files cannot be retrieved! For best security and reliability save files to your own media.
Where can I get media or paper?
The ITS Labs provides paper when using the GoPrint printing (7 cents/page). The labs do not provide media, you can however purchase floppy disks or thumb drives at the UH Book Store, located at Campus Center.
Where are the restrooms located?
Sinclair Lab:There is a restroom located to the right of the circulation desk of Sinclair Library. Walk past the elevators and go down the stairwell to your left. The Men's restroom is to your right and the Women's restroom is to your left.
Hamilton Lab:The nearest restrooms are located in the adjacent enclosed portion of the library. Enter through the doors near the elevators and continue along the right wall.
PC Lab/Keller 105 Lab:The nearest restroom is located on the second floor of Keller Hall. The Women's and Men's Restrooms are located at the end of the hall. It is the last two rooms from the stairwell on your left.
What can I do about other users who disrupt my work in the ITS labs?
A user may contact an on duty monitor about the user or users that are disturbing you. They will be asked to stop or reduce any disruptive behavior on their part. If the users in question are also violating ITS lab policies, these users are also subject to further consequences. Any user alerting the monitor to any disruptive behavior will remain anonymous.
