Sign Language Interpreting & Captioning
Procedures and Policies
- Eligibility for this service is determined by the student’s respective KOKUA Counselor upon review of the professional disability documentation provided by the student and student interview.
- Students must request interpreting/captioning each semester and specify need by course. When at all possible students are asked to submit these requests at least 2 months prior to the start of the semester or as soon as the need for captioning/interpreting is known.
- Interpreting services cover the students’ classes and class-related meetings.
- Students’ preferred Interpreter(s)/Captioner(s) will be considered. KOKUA professional staff reserve the right to recommend different options and/or Contractors.
- Students are responsible for informing KOKUA in advance if they do not plan to be in class on a given day. KOKUA will then communicate the cancellation to your Contractor. If students are absent and they did not notify KOKUA in advance, interpreting/captioning will be suspended until the student meets with his/her KOKUA counselor.
- Students must notify KOKUA immediately of any change in their schedule that affects interpreting/captioning (e.g. adding or dropping courses, professor changes, room changes, additional class meetings, etc.)
- Prior to the first week of classes, students should check-in with their KOKUA Counselor about the status of their interpreting/captioning.
- Late interpreting/captioning requests (less than 2 weeks prior to the need date) will be honored provided that the students making the request understand that interpreting/captioning may not commence immediately but as soon as an appropriate Interpreter/Captioner can be located and contracted.
- Please refrain from any interpersonal conversations with your Interpreter/Captioner during class time. Reserve these conversations for before and after class.
- KOKUA will notify your respective Professors about the presence and role of your Contractor.
- In the event your Interpreter/Captioner does not show up for an assignment, please contact your KOKUA Counselor immediately.
- If you are dissatisfied with or have concerns about the services you are receiving from an Interpreter/Contractor, please inform your KOKUA Counselor. If necessary, an alternate provider will be requested.
- Student questions and/or feedback regarding interpreting/captioning should be addressed directly to your respective KOKUA Counselor.
KOKUA Program, University of Hawaii at Manoa
Revised July 2009