MyUH is University of Hawaiʻi's online student information system. MyUH offers secure and personalized access to student services like registration, financial aid and student records (grades, transcripts, payments/charges).
MyUH is University of Hawaii's first ever integrated student information system. Features include a common interface for all students, 100% web based services, and the ability to register at multiple UH campuses.
In its continuing effort to improve services for the University community, the University of Hawaii has launched MyUH for all students, faculty and staff. To login, you will need a UH Username & Password.
Through a single door, MyUH conveniently offers an array of essential services, including access to email, web registration and other academic services, and important announcements regarding classes and grades. You will want to visit this site often.
Who can use MyUH?You must be a University of Hawaii student, faculty/staff member or be otherwise affiliated with UH in order to access MyUH.
Where can I get more information on MyUH?Information is available at http://myuhinfo.hawaii.edu/. There are also MyUH Tutorials at: http://myuhinfo.hawaii.edu/page/myuhtutorial
What do I need to register on the web?You will need a computer, an Internet connection and a UH Username/Password.
What if I don't have Internet access or a computer?If you do not have a computer or Internet connections, a number of open labs available at each campus where you can access MyUH. For exact locations and hours of operation, please refer to the following:
How do I find out my UH Number?Your UH Number is a unique 8-digit identification number now being used in place of a Social Security Number. It is displayed on your instructors' class lists and your acceptance letter.To find out your UH Number, go to the Managing Your UH Username site at: http://www.hawaii.edu/account/. Login with your UH Username and Password. Your UH Number will appear at the top left of the screen.
You can get to this page through MyUH. A link is located at: MyUH > Academics Services > Personal Information. Click on "Locating Your UH Number"
Activating an AccountWhat is a UH Username and Password?A UH Username is a unique identifier for each authorized user (students, faculty & staff) at the UH System. Your UH Username and Password are your personal identification for accessing the MyUH Portal, email, web publishing and various other services.
WARNING: Your UH Username and Password are like electronic fingerprints that identify you and let you access student services and records through MyUH. The security of your account depends on how well YOU protect this identity so someone else cannot impersonate you. Protect your UH Username and Password and do not give it out to others.
Every student will need a UH Username to login to use any of the MyUH Services.
Note: If you already have a hawaii.edu account, e.g., tecumseh@hawaii.edu, then you already have a UH Username. The UH Username is the identifier before the @hawaii.edu (e.g. tecumseh).
All users will use this UH Username and password to access the MyUH Portal and email.
For more information on the UH Username, go to:
http://www.hawaii.edu/infotech/yourusername.html
You may activate a UH Username through UH ITS (Information Technology Services).
If you are not sure if you already have a UH Username, then you can easily find out.
MyUH is accessible from any computer connected to the Internet. You need to identify yourself and login with your UH Username and Password since you are accessing secure information and records online.
You do not need to login in to view publicly available information like your college catalog or schedule of classes.
Why is it important to logout?Leaving a public terminal before you logout is like leaving your ATM card in the machine and walking away. When you have completed your registration session, it is important that you logout from MyUH and close the browser window.
The login page is not secure. I don't want to enter my UH Username or password into an insecure web page.The "Secure Access Login" box is a secure frame within an insecure page. The UH username and password are being entered securely, and are being sent encrypted over the network.
What if I forget my Password?If you forget your password, you will be unable to login to MyUH.
You will be able to reset your password online if you can answer your two Secret Questions. You may also do an in-person password reset with your Campus Representative.
What if I cannot remember the answers to my Secret Questions?After several incorrect attempts to enter your UH Username and Password, you may receive a message that your account has been disabled. If you are sure you know your password (for example, you can successfully login to https://mail.hawaii.edu/), wait 15 minutes and try again. You only need to try again once.
If you do not know your password, please reset your password and try again once. (Please make sure you can login to https://mail.hawaii.edu/ before trying again.)
If after this you still receive the "account disabled" message, please contact the ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
I forgot my UH Username and/or Password. What do I do?There are two ways to get your Password reset:
Not all Web features are supported in all web browsers.
MyUH is accessed via the Internet or World Web Web using a standard web browser. There are many different browsers and versions.
For Mac users accessing MyUH Online Services, we recommend the following:
| Operating System | Mac OS9 and higher |
|---|---|
| Web Browse | Internet Explorer 5.1.6 or 5.2.2 Netscape 6.23 |
| Web Browser | Internet Explorer 5.5 SP2 or 6.0 Netscape 6.23 |
|---|
Other browsers and/or versions (e.g. Netscape 7.02 and Opera) may be used to access MyUH but have not been fully tested. You may experience technical difficulties.
I sometimes receive a system alert box while using MyUH Portal, and I find it annoying. Can you delete or disable it?The system alert box pops up to remind you that there's been no activity within your MyUH Portal session for a certain length of time. For security purposes (e.g. you've left your computer and forgotten to logout), the default length of time is set to 15 minutes.
To change the timeout length, click on the 'Preferences' link (located under the tabs). Then click on 'Change Timeout'. Click on the arrow next to the 'minutes' box, and select the number of minutes to your preference. Click on the 'Save Changes' button. You can then click on the 'back to the Main Tab' arrow.
Your changes will not take effect until you've logged out and logged back in.
I am trying to login to MyUH. I cannot get to http//myuhportal.hawaii.edu. It always says, "page cannot be displayed". I do not even get to the login prompt! What can I do?If you can not reach the MyUH login/password prompt, most likely your browser (probably Internet Explorer) is not at 128-bit cipher strength. To check, go to the Help menu and select "About Internet Explorer..." An information window will appear, and in this window it will say if your browser is 128-bit or 56-bit cipher strength. If your cipher strength is not 128-bit, go to http://windowsupdate.microsoft.com/ and apply all critical updates, then try again to connect to Banner (Web for) at https://myuhportal.hawaii.edu/.
I am using a Macintosh and OS 8.6-9.x. Whenever I try to login to the portal, I get the error message "username/password pair not found." I know I am entering the correct password. Why is this happening?You need to be using either Internet Explorer (IE) 5.1.6 or Netscape 6.23. If you are using older versions of these web browsers, you will not be able to login to the MyUH Portal. To check your version of IE, launch it, go to the Apple menu, and select 'About Internet Explorer'. If you have version 5 or below, you must update to IE 5.1.6. IE 5.1.6 is available from Macintosh Software.
To check your version of Netscape, launch it, go to the Apple menu, and select 'About Communicator'. If you have version 4.79 or below, you must update to Netscape 6.23. Netscape 6.23 is available from Macinstosh software. I'm trying to get my UH Username or reset my password. When I click on the "Get a UH Username" or "Forgot your Password" links, I get the message "page cannot be displayed". And the url has https://myuh.hawaii.edu:8888/... in it. What's happening?
The computer that you're using is restricting your access, probably due to a firewall on your side. Are you using a non-UH company computer that might be protected by a company firewall? Does your computer have a software firewall such as ZoneAlarm or some other security software?
You can try another computer (your home computer or on-campus computer), or allow access to port 8888 from your firewall. If you have security software on your computer, you can also try disabling it to see if that will help.
If you still cannot connect even after disabling all firewalls, contact the ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
I am having trouble logging into MyUH. It loops back to the prompt when logging in. What should I do?Please verify that your browser's cookies are enabled.
I can not log in to MyUH. I am using the AOL browser. What should I do?Please clear your cache and temporary internet files. After you delete these files, please try again.
Getting HelpWhat to do first.Help is available once you are logged on to MyUH. Look for the Help link located on the top right of the screen. Please refer to these help files and support documentation whenever you have questions and before you call or email for assistance.
MyUH Tutorials are here:http://myuhinfo.hawaii.edu/page/myuhtutorial
MyUH Login ProblemsIf you cannot log into MyUH due to an incorrect username/password or secret questions/answers, please visit your Campus Representative or contact the ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
Internet Connection/Browser ProblemsIf you suspect you are having problems because of your Internet connection or browser, use one of the Open Labs around the UH Campuses to register.
Registration ErrorsContact the Student Services or Admissions & Records Office at your Home Institution for questions about registration errors like pre-requisites or major restrictions.
Home InstitutionA listing of Campus Web Sites have been provided if you need to locate information specific to your Home Institution (payment deadlines, campus specific policies, etc.).
Have no idea what is going on?If you have no idea what is going on, in-person assistance is available at designated campus computer labs. Find the lab closest to you: http://www.hawaii.edu/myuh/labs.htm
Assistance is also available at the UH ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
Features: Web RegistrationWhere is the website to register?For registration on the web, go to: http://myuhportal.hawaii.edu/. After you log in, click on Academic Services.
When Do I Register?Registration for Spring/Summer generally begins in March while Fall registration generally begins in April. Check the Registration Time Table for details.
What is Check Class Availability?The Check Class Availability sites reflect the most current information about classes.
Use the Check Class Availability sites to see how many seats are still available in a class. You can also use it to view course reference numbers, instructors, times, locations, etc.
Go to Listing of Check Class Availability Sites.
What is Quick Registration?You can use Quick Registration upon completion of the Pre-Registration Checklist. The checklist should be completed before you begin Registration. Quick Registration enables you to register in three easy steps.
What happens if I do not complete the Pre-Registration Checklist?You can still register for classes without the Pre-Registration Checklist. The Checklist has been provided to help you register with a minimum of registration errors and restrictions.
What is a Registration Session?A Registration Session begins when you login to your account on MyUH. It ends when you complete your session and logout/exit. If you do not Complete Your Registration Session before exiting, then any changes/revisions made in that session may be lost.
What should I do if I have a hold and cannot register for classes?You need to View Holds and find out what is preventing you from registering. You need to determine who the originating office/campus is (Ex: KapiolaniCC Library) and go there to clear your hold. You also have the option of paying online to clear your hold. However, you need to notify the originating office/campus that a payment was made. They will clear your hold. You must clear any holds or restrictions before you register.
What if I cannot find a class I am searching for?You probably are limiting your search too much. Refer to the Advanced Search Tips to find out how you can refine your search.
Why can't I register for a class that has a 'C' listed instead of a checkbox?A ‘C’ identifies a closed class. There are no seats remaining in the class. Refer to your campus web site for information on Overload policies.
I registered for a class but it does not appear on my class schedule. Why?You have probably encountered a Registration Error. If there is an error, the class will not be listed under your Current Schedule. A Registration Error box will appear below. Refer to the Registration Error Glossary for details on the error and the recommended course of action.
How can I be sure that I have been registered for a class?We recommend that you go to Review Schedule to verify that you have been registered for a specific class. Check to make sure that you have registered for the correct class, campus, time, etc.
I am making changes to my class schedule. How can I verify if I am making the correct changes before I click on the submit changes button?Unfortunately, MyUH does not provide confirmation screens for changes made to your class schedule. Please follow the instructions provided and double check the information BEFORE continuing on.
Once I’ve completed my Registration Session, am I done with Registration?No. You have completed your web registration. Registration will not be complete until you have sent in your payment. You need to find out what your Payment Deadlines are and make sure you payment has been received by the deadline.
What happens if I do not send my payment in on time?Students who do not meet the payment deadline may be subject to immediate dis-enrollment from all courses for which they have not paid. Students who are dropped from courses due to lack of payment must re-register. Registration will be based on course availability at the time of re-registration.
Features: GradesWhat is the web site to check my grades?To check your grades on the web, go to: http://myuhportal.hawaii.edu/. After you log in, click on Academic Services.
I checked for Final Grades when my professor told me to and they are not there. Why not?Even though your professor has submitted his grades, they will not be displayed in your MyUH account until the grades for the campus that you are taking the course at have been "rolled". This occurs at different times depending on the campus, but normally grades are rolled the week following final exams.
Features: TranscriptsWhy doesn't my name display on my Web Transcript?This is a security feature. If you leave your transcript displayed on a public terminal or if you print it to a public printer and forget it, no one will be able to tell that it's your transcript.
Features: MyUH EmailWhat if I don’t want to use MyUH Email?Please note that your username followed by “hawaii.edu” (e.g., redcloud@hawaii.edu) is your University of Hawaii email address.
Important information from the University administration or faculty will be sent to this email address; therefore, you should check this account on a regular basis, either through the portal or directly through UH web mail (https://mail.hawaii.edu/)
If you prefer to receive email through a non-University account that you already have, you may forward mail from hawaii.edu.
How to forward email:Yes, the MyUH Email and UH Web Mail are the same. They are two different programs you can use to view your hawaii.edu email.
Why is there another webmail client in MyUH that's different from mail.hawaii.edu?The UH Web Mail client at https://mail.hawaii.edu/ is the central email program we are using. Although the MyUH E-mail client is slightly different from UH Web Mail, there were some advantages of not using UH Web Mail within the MyUH Portal:
The MyUH E-mail client lacks a sort feature. It does have some other features, such as the ability to filter and block email addresses (messages from blocked addresses go into the Deleted mailbox.) A search feature was also added to the latest May '04 upgrade.
The forward and vacation (autoreply) features don't work in the MyUH E-mail client. Why?The MyUH E-mail client is meant to allow basic email functions. The UH Web Mail client is the main mail application, and therefore controls these features. You have to use the UH Web Mail client at https://mail.hawaii.edu to set these features.
What is the email message size limit?The maximum size for an outgoing email message (one you are sending) is 7MB.
On the Macintosh, I can't print mail messages using the Print link that's within the message.To print mail messages, you need to go to the 'File' menu and select 'Print' (Internet Explorer), or 'Print Frame' (Netscape 4.79).
If you are using Netscape 6.23 or 7.02, you need to hold down the mouse button within the message, select 'Open Frame in new window', then go to 'File' and select 'Print'.
How do I change the MyUH Email settings?From within the MyUH Email, click the "Options" button at the top. You will now see many different options that you can set.
The next two questions cover the most common options that you may want to change. There is also a "Filters" options for setting up mail filters.
When I delete a message, it's gone immediately. Is there a way to change this, so that the email gets marked for deletion and I can undelete it if I change my mind?From within the MyUH Email, click the "Options" button at the top. Click the "Display Settings" link. Select the "Send to Deleted Folder" option, then click the "OK" button. From now on, any messages you delete will be placed in your Deleted folder.
If you wish to undelete a message, open your Deleted folder and move the message back into your Inbox (or any of your other folders).
When I send a message, nothing gets saved in my Sent folder.By default, messages you send are not saved. To change this, from within the MyUH Email client, click the "Options" button at the top. Click the "Message Preferences" link. Check the box next to the "Send a copy of all messages to sent folder" option, then click the "OK" button. From now on, a copy of all messages that you send will be saved in your Sent folder.
When I open a message that's been saved in my Drafts folder, I'm unable to edit the message (I don't see an "Edit Msg" button).On the left side, in the Folders list, check if the Drafts folder has a lowercase d or a capital D. It must have a capital D or you will not be able to edit messages in this folder. This situation is usually caused by using multiple different email clients. (For example, if you are testing out various email clients to decide which one to use.)
If your drafts folder has a small d, this situation must be resolved by the ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
I had deleted messages in my Inbox. I accessed my email through the portal, and now my deleted messages are gone!If you have any messages in your Inbox that were marked as deleted prior to going into MyUH Email, you will get an error the first time you access MyUH Email.
If you close the window and click on the 'My Email' icon again, you will now be able to access your email but all messages that were marked as deleted, will be gone. This problem has been reported to the portal tech support.
If you would like ITS to attempt to restore your lost messages, please login to the UH Account Management web page, and click on the 'Restore E-mails & Files' link.
When subscribing to a new folder, I get "error getting subfolder, xxxx" where xxxx is the name of the folder. How do I view my other folders not showing in the current folders list?Check if you are currently accessing your email from another mail client such as pine or Web Mail. Only one mail client should be accessing your email at a time. If you Exit or Quit the other mail program, you should be able to subscribe to the new folder.
If you still experience problems, please report it to the ITS Help Desk. For location, hours of operation and contact information for the ITS Help Desk, go to: http://www.hawaii.edu/help/contacting/info.html
Is there a limit to the amount of email addresses that I can type on the To: line?No, there is no limit. However, it is a good idea to keep it to 100 or less addresses.
I've just sent an email message but now, all the fields are blank and I'm receiving the following: Error "Please check to make sure that you have specified recepients and any of the "TO:", "CC:", "BCC:" fields, that they are valid and if there is more than one, that the names are separated by commas." If you are using Internet Explorer 6.0, you are probably experiencing a problem that is related to the Internet Explorer Sp1 cumulative patch 832894.Yes, but only for Windows computers. Currently, there is no palm syncing support for the Macintosh.
What is a calendar set?Essentially, this feature allows you to view different calendars in a row format at the same time.
How do I view other's calendars? I can subscribe to anyone's calendar, but I can't see any events on the calendar. All I see is a blank calendar. If I try to enter any items, it lets me create the item, but when I click OK to place the item on the calendar, I get a permissions error.You need to be given permission by the calendar's owner before you can view their calendar. Although you can easily subscribe to their calendar, and you can check their availability (if they are busy or not at a given time), the owner controls whether or not you are able to view his meetings or events.
How do I give others the ability to view my calendar?From within the MyUH Calendar, you need to click on the 'Calendars' tab, then click on the 'Edit' link to the right of your name. A new window will open; click on the 'Permissions' tab. Add the users you want to give access to (using their UH Username), and set the permissions accordingly.
Does MyUH Calendar have the ability to send an email reminder about an event?When you are composing a new event, there is an option for an email reminder. From within the New Event window, click on the 'Reminders' tab, check the box to the right of the word "Remind", and fill in the email address that you wish to receive the reminder at. You can also set the date and time for the reminder message.
Is there an easy way to invite a lot of people to the same event?Not at this time. You will need to add each person to your meeting invitation one at a time.
I'm trying to subscribe to someone's calendar. When I search for their calendar, I get the message "no matches found". I know this person has a UH Username. How do I find their calendar?A person's calendar doesn't get created until they have viewed it at least once. If you can't find a person's calendar, most likely, they haven't viewed their calendar yet.
(Faculty and students only) Why don't I see my class calendar(s) listed in the "Current Calendar" drop down menu?The calendars for your classes are not created until the first time you view your calendar. You have to click on the 'My Calendar' icon, click 'Exit', then click the 'My Calendar' icon again. You should now see your personal calendar plus a calendar for each of your classes in the "Current Calendar" drop down menu.
I've created a "merged" calendar of all my course calendars and personal calendar, which reflects my true calendar. How do I share this calendar?Unfortunately you cannot grant access to a "merged" calendar (also known as a "calendar group"). You will need to grant access to each of the individual calendars. Then, other people can subscribe to those calendars and create their own calendar group of your calendars, if desired. In other words, the calendar group just consists of pointers to calendars; the calendars themselves have the access-control properties.
Features: My CoursesCan the message board of the "My Courses" be moderated e.g. can the faculty see the message before it's posted and then approve it to be posted?No, faculty for that course can edit or delete a posted message, but not pre-approve a message to be posted. This message board is only for students of that particular class though, so faculty might set guidelines beforehand for that class, if necessary.
Comments or suggetions about this page? Contact the ITS Help Desk at help@hawaii.edu.