Frequently Asked Questions

Participation in the New Student Orientation program (NSO) is highly recommended for freshmen and transfer students new to the University of Hawai'i at Mānoa (UHM). The NSO program has been designed to help prepare incoming students for their first year at UHM by providing direction and access to resources.

  • How does pin registration work? When will I get my pin if I sign up for NSO?
  • In order to receive a PIN for early registration you must register and pay for NSO first. Once you have registered and we have sent an email confirmation that your payment has been received, an early registration PIN number will be assigned to you. The PIN numbers are sent out a few weeks prior to the registration date via email. The email includes instructions on how to use the pin.

  • Is it mandatory for me to attend?
  • Our orientation sessions are not mandatory, but are highly recommended. Our program includes workshops, networking opportunities and informative sessions about the different resources available to both new students and their family members. We design the NSO to ensure a smooth transition for students and families into the UHM community.

  • Why is there a fee for NSO?
  • The fees charged for attendance cover our operating costs to present the program. Please know that the fee represents a "break-even" point for the program.

  • When are the dates? When is NSO?
  • Summer dates are typically listed on our website in early May. Typically, summer sessions start at the end of July and go until the week before school starts.

  • When should I sign up for orientation?
  • Orientation dates have limited availability, so we recommend that you sign-up as soon as registration opens in early May.

  • Can I sit in my students' session without signing up?
  • Unfortunately, those attending an NSO program must be paid registrants. Additionally, the curriculum for our 1-day freshman sessions is designed for students only. We do have an amazing program designed specifically for parents and family members who are interested in attending NSO on the same days as the student 1-day sessions. We highly recommend that you sign up for these sessions if you are interested in learning more about what your student will be experiencing at UHM.

  • Why attend NSO? I dont "get" the purpose.
  • Our program has a number of learning outcomes that are tied to our curriculum. First, we strive to help acquaint new students to UHM, assist them in establishing a connection to the campus and showing them how they can carve out their own unique space in the campus community. Second, the program's aim is to provide new students with essential information they will need in regards to UHM academic policies, procedures, requirements, and resources that will enable them to plan their class schedules, seek out appropriate supports (e.g. academic advisors) and register for courses in an intentional, informed, and meaninful manner. Third, we hope to equip new students with a heightened awareness of the resources and services available to them that are intended to support and help them make reasoned and well-informed decisions within this university environment that is unmatched and without parallel. Fourth, we actively encourage new students to immerse themselves in opportunities and interests that will enhance their UHM experience by introducing them to campus involvement and civic engagement opportunities that will allow for their holistic development through experiential learning that will not only connect them to the campus but prepare them for life after graduation. Finally, we aim to create the opportunity for deliberate and purposeful interactive between more experienced UHM students and new students with the intent of facilitating focused dialogue, knowledge sharing and peer mentoring.

  • I registered and paid for NSO but no longer want attend. What is your cancellation policy?
  • We are sorry you won't be joining us but we also understand that things do come up. Please understand, though, that we cannot guarantee that a full refund will be granted. If you are going to cancel your registration, please contact us immediately. The degree to which you will be refunded, based on when your cancellation request is received, is as follows:

  • 15 or more business days* prior to Program date - 75% refund
  • 10-14 business days* prior to Program date - 50% refund
  • 9 or fewer business days* prior to Program date - NO refund
  • *business days are Monday through Friday excluding holidays

    As soon as it is known that you wish to cancel your reservation, please contact us via:

    Fax: (808) 956-4810