University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Hawaii Community College
Program: Library

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Program did not provide date of the last comprehensive review.

Program Description

Mookini Library:

The Mookini Library is a joint use facility between Hawai‘i Community College and UH Hilo and is located on the upper campus in Hilo.  The library houses books, periodicals, DVDs, microforms, government documents, and other resources on three floors.  In addition to print resources, Mookini Library provides access to online subscription databases, including EBSCOhost, Science Direct, and JSTOR.

The library has a Hawaiian Collection with access to Hawaiian monographs, maps, and Hawaiian language newspapers on microfilm.  There are over 100 PCs located on all floors that have access to the internet and Microsoft Office 2013 programs.  The library provides reference assistance and library instruction sessions to help students find, evaluate, and use information.   The library also provides group study rooms for students to have a space to collaborate on projects.  Some of these study rooms are equipped with computers with internet access and Microsoft Office Suite.

While all librarians and library staff assist Hawai‘iCC students and faculty, one Public Services librarian is assigned as the Hawai‘i Community College liaison (Hawai‘iCC librarian).  The Hawai‘iCC librarian communicates with faculty to ensure there are materials to support the curriculum by soliciting suggestions for resources when budget permits and getting feedback when deciding to cancel subscriptions.  The Hawai‘iCC librarian regularly attends Academic Support meetings and is notified of new programs.

UH Center at West Hawaii Library:

The UH Center West Hawaii Library and Learning Center is charged with providing library related and other academic support services to students enrolled in outreach and distance education courses through the University Center at West Hawai’i. The library provides a comfortable and appropriate learning space where students and faculty can read, study, research and obtain information, use computers for class related assignments, and work together on projects. The library unit is responsible for the provision of access to college level information resources and for student support and instruction that provides  an introduction to and assistance with technology and strategies to help users learn how to find and critically evaluate legitimate information resources to fulfill their learning goals. In addition to the traditional library instructional areas of academic database searching, web use, University of Hawaii Voyager catalog and electronic book use, the library staff also assists users with the use of basic Microsoft Office software, Laulima, and other computer use issues.

The library serves approximately 500 students taking Hawaii Community College courses and 14 fte faculty and lecturers based in West Hawaii. The college programs offered at the Center are an Associate of Arts, an Associate of Science (Nursing), an Applied Associate of Science (Culinary Arts, Hospitality and Tourism), and certificates of completion in Early Childhood Education, Environmental Science, Food Service, Hawaiian Life Styles, and Human Services. As a Center, it also serves a smaller number of distance education students registered in classes from other UH system community colleges, and upper division and graduate programs from UH Hilo, UH Manoa, and UH West Oahu.

Program Mission

Mookini Library:

The Edwin H. Mookini Library is a gathering place and a gateway to many sources of learning and knowledge for the University of Hawai‘i at Hilo and Hawai‘i Community College ‘ohana as well as our diverse Hawai‘i Island community.  With a spirit of aloha and commitment to excellence, the Library provides resources, instruction, and services to encourage academic success and develop information-literate, lifelong learners.

UH Center at West Hawaii Library:

The UH Center at West Hawaii Library's mission is to provide services and resources to help students succeed in their classes. The Library & Learning Center is an environment that encourages active but independent learning. The staff seeks to personalize instruction while helping students build confidence and insight into their own learning experience.


Part I. Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   4,754 4,424  
2 Annual FTE Faculty   126 131
2a Annual FTE Staff   125 135
3 Annual FTE Student   2,281 2,114

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of students attending presentations sessions per student FTE   0.9 1.0 Healthy
5 Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE   41.2 110
6 Number of hits on library homepage per student/faculty FTE     0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of reference questions answered per FTE librarian (= Item #4 UH Library Council Statistics)   4,559 1,263.5 Healthy
8 Number of book volumes per student FTE   40.5 59.8
9 Total materials expenditures per student FTE   $89 $87
10 Total library expenditures per student and faculty FTE   $343 $341

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
11 Common Student Learning Outcome: The student will evaluate information and its sources critically   0% 97% Healthy
Student and faculty satisfaction measurements using Common Survey questions
12-1 I usually find enough books to meet my course needs     77%
12-2 I get enough articles from the library databases to meet my class needs     72%
12-3 The library staff guide me to resources I can use     83%
12-4 The library's instruction sessions have increased my ability to do research and use library resources     92%
12-5 The library website is useful     90%
12-6 I feel comfortable being in the library     87%
12-7 The computer resources in the library contribute to my success at the College     77%
Last Updated: November 27, 2013


Part II. Analysis of the Program

Overall Health -- Healthy

Demand -- Healthy

Mookini Library:  The library continues to reach a majority of Hawai‘i Community College students through its library instruction program.  The use of library materials is strong.  The number is larger this year because it included all ebook databases.  Data for the number of circulations, ebooks used, and articles used reflect all data for UH Hilo as well as Hawai‘i Community College and student and faculty data for both campuses was used.  The number of hits on the library homepage was not included this year as the library changed its website this year and was unable to get a reliable number.  This data will be included in the next annual unit review.

UH Center West Hawaii Library:  UHH Mookini Library was responsible for submitting the Unit Data for Hawaii Community College to the ARPD website. Whenever feasible, data  from West Hawaii was provided to Lari-Anne Au for inclusion in the submittal. For instance the number of presentations given and students attending (#4) was provided to her so the data could be included when the overall per student fte figure was calculated.  For clarity about West Hawaii unit operations, a separate ARPD worksheet for just West Hawaii has been attached to this unit review.

4. Presentation  attendance per student FTE. This figure shows a slight increase over the last few years, from 57% in 2011-2012, to 61% in 2012-2013. As stated in the description of Weakness #2 : Last year 240 students  either attended a formal library orientation and information research session or completed the Laulima Information Competency Unit assigned in  one of three classes.  Though this number has increased from 187 in 2009, it is still less than half of the headcount assigned to the Center.  Since this activity supports and college ILOs and SLOs, an increased participation in some documented way would contribute to student learning and mastery in this area.

5. Circs per student and faculty FTE.  This went from 7 circulations or electronic uses per fte to 15 in 2012-2013. The circulation of books and DVDs was similar, but more electronic articles were downloaded. This major increase may reflect the change in how this data is collected. Until mid 2013, the electronic use traced came only from people using an IP address associated with the West Hawaii campus.  In Spring 2013, UH Hilo Mookini Library installed a proxy server devoted to only Hawaii CC users. This meant for the first time that Hawaii CC users could be tracked separately from UHH users. For example, Hawaii CC students searching the EBSCO databases from home now have their usage assigned to a Hawaii CC account instead of being aggregated into the UHH usage.  While West Hawaii can no longer track the usage on campus, having the entire HawCC student and faculty usage tracked creates a much more accurate view of how the entire college is using these academic articles, reports and electronic books.  The usage data from 2013-2014 will be the first full year of tracking this demand element. Unfortunately, the Voyager circulation system still only provides separate data on activity at the West Hawaii Library. Hawcc users on the Hilo side who check out materials and reserve materials are still not separated from the general UHH population.

Efficiency -- Healthy

Mookini Library:  The number of book volumes increased as the library provides more ebooks as well as print monographs. The expenditures were slightly less than last year.

UH Center at West Hawaii Library:

7. Number of reference questions answered per fte librarian.  This data element remains very similar because we do not keep a tally of this and estimate the number based on some average calculation taken from some sample data collection days.  Since we have only 1 fte librarian, but two  APTs and .40 student help who also help users, this element doesn't seem to make much sense in such a small facility.

8. Number of books per student fte.  This data element is decreasing, from 12 items to 11 items per student fte. This is because of two issues: We are a very small facility and weed  older items out as new items are added, due to space limitations, and due to an effort to keep our materials relatively new and relevant to our community college curriculum. We will move into a new facility in two years that will not be much bigger, and we want to move only items that still have a reasonable shelf life. The second issue is that our students now have access to many more thousands of electronic books, journal articles, and reports than they had five years ago. This is the future of information storage and use and we should be preparing our students for this.

9. Total materials expenditures per fte.  This number is the lowest of any of the UH system libraries. When we move to Palamanui and review the student growth that results from this, it will be necessary to review this and advocate for an increased materials budget to accommodate new needs. It should be noted that West Hawaii does not pay directly for any electronic book or article database subscriptions. These are absorbed by the funds paid every year to UH Hilo via the Memorandum of Understanding for Library Services between the two colleges.

10. Total library expenditures per student and faculty fte. This figure has gone up slightly this past year, Two things affected this calculation, a slight decrease in the fte and a slight increase in salaries paid due to the fact that a third position (APT) was filled by a permanent hire

Effectiveness -- Healthy

Mookini Library:  For students who use the library, the majority is satisfied with the services provided.  Students who participate in library instruction sessions are learning skills such as evaluating sources.

UH Center at West Hawaii Library:

11. Common Student Learning Outcome: The student will evaluate information and its sources critically.  2012-2013 is the first year that there is any data to use in discussion about this, and that is really only a small sample of test results from the three classes that used the Information Competency Unit  as part of another  class. The result were promising, but many more students will need to be involved in taking the unit before any conclusions might be reached. One of the items on our annual survey states, The library's instruction sessions have increased my understanding of libraries and research". The positive responses to this statement have remained at 77% of all survey responders, which is more positive than it seems at first glance, since 22% of the responders chose Not  Applicable as their response to this item.   While surveys can be useful, particularly when looking for trends, a review of actual student  work would be instructive as well. For instance, permission from an instructor to revew the reference list from research papers to evaluate what types of information sources were identified and used would be good feedback about student mastery of this SLO.


Mookini Library:

1.  Access to more resources than students at other community colleges in the UH system.

2.  The services of a large professional staff and their expertise.

3.  A well developed information literacy program.

UH Center at West Hawaii Library:

1. The library provides adequate resources to meet students’ needs.

2. The library provides instruction to promote skills needed to find and evaluate resources. An Information Competecy Unit in Laulima that is tailored especially for West Hawaii students or student taking online classes fro HawCC was developed in 2013.

3. Because of its small size, the library staff gets to know many students and faculty on an individual basis, which makes the staff more approachable when seeking assistance.


Mookini Library:

1.  There is currently a lack of the ability to separate out Hawai‘iCC users from UHH users in some of the areas where quantitative data collected.

2.  It is difficult to do outreach to students because the library is located on upper campus.

3.  Students may have difficulty finding library resources on the library website without instruction.

 University Center at West Hawaii Library:

1. The library is too small and too noisy at times for people to study, test, and work without distractions.

2. Not enough students go through any kind of formal information literacy introduction in their classes.

3. The staffing level  may be inadequate when the campus relocates to Palamanui.

Significant Unit Actions for 2012 - 2013

Mookini Library:

1.  Change in library positions:  Helen Rogers promoted to Interim University librarian; Systems librarian left

2.  Primo implementation (Mookini Megasearch) and change in article link resolver

3.  Library homepage converted to libguides (content management software) allowing librarians and staff the ability to update website in timely manner

UH Center at West Hawaii Library:

1. ICL Laulima unit launched

2. New West Hawaii Web site with improved links for library research launched

3. Temporary APT 1 position became permanent and was filled

Previous Unit Actions

Mookini Library:

1.  Work with Intensive English Program/ESL instructors to expand graded readers collection

2.  Update Mookini Library SLOs and assessment methods

3.  Find other methods to administer common UHCC student survey to reach more students

4.  Find different methods of instruction to engage students and provide data for assessment.

5.  Improve discovery of the library’s collection resources by implementing new collection management tools.

6.  Outreach to departments who have not used library services.

UH Center at West Hawaii Library:

1. Incorporate an element into the current  research and information literacy instruction that we already do that can be assessed and supports the UHCC common SL0 and the College ILO #2 . Element:  Laulima Information literacy Unit. Finish it and offer it to English instructors for use in their West Hawaii onsite  or distance education classes.  Investigate the use of the Information Unit for other Center classes and distance education courses.

2. Initiate the use of the PRIMO  “One search”electronic information access option for students and faculty in West Hawaii

3. Revise the library web pages to include changes in electronic information sources accessed from  UHH Mookini Library     

4. Add an APT Band A Educational Specialist to support the growing distance education library and testing services now and when the new facility  is built at Palamanui in 2013.

5. Participate in the final library space planning for the new Center at Palamanui, review plans and prepare for the move. Construction starts in 2013.

6. Adminster the common UHCC student satisfaction survey


Part III. Action Plan

Action Plan

Mookini Library:

1.  Strengthen subject liaison activity through outreach to  departments to tailor collections and library services to meet student and faculty needs.

2.  Develop new instructional methods that promote critical thinking skills and information literacy.

3.  Contribute to efforts to strengthen the P-20 education pipleline by working with area high school librarians to develop the information literacy skills and reading habits their students will need for college and beyond.

 UH Center at West Hawaii Library:

1. Improve Laulima ILC unit and promote the incorporation of the Information Competecy Unit into all Center based courses as appropriate (AMP 30.1)

2. Review the PRIMO research discovery option and promote to students and faculty if it is working

3. Design a way to evaluate student information literacy that is evidence based

Part IV. Resource Implications

Cost Item 1

Funding for Mookini Library is based on a Memorandum of Understanding (MOU).                        Equipment                             $ No cost indicated

The Memorandum of Understanding (MOU) with UH Hilo sets the terms of Mookini Library funding from Hawai‘i Community College.  The MOU should be updated and renegotiated as the last agreement was made in 2006.  The memorandum covers funding provided by Hawai‘iCC for library resources and services.


Program Student Learning Outcomes

No Program Student Learning Outcomes were entered by the program.