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College: Hawaii Community College
Program did not provide date of the last comprehensive review.
The mission of The Learning Center (TLC) and Hale Kea Advancement and Testing Center (HKATC) as an academic support program for the college needs to be a responsive one which supports the college’s mission and its academic programs. TLC and HKATC seek to provide services that support and enhance academic development for the college community. These services focus on academic support for an “open door” institution, providing initial student assessment, access to technology, support for successful learning, and testing services.
Hale Kea Advancement and Testing Center (HKATC) focuses on providing testing services, providing an independent study center with computers and printers, coordinating the use of an electronic classroom, and tutoring in writing and math on the Manono Campus. HKATC is open Monday through Friday from 8:00 a.m. to 4:15 p.m.; Tuesday and Wednesdday hours were extended to 7:15 pm during the Fall 2012-Spring 2013 semester. The staff includes: one full time Educational Specialist B (Center Manager), one full time Educational Specialist A (Assistant Manager),and twelve office assistants/tutors.
HKATC services include:
|Student and Faculty Information||Program Year|
|1||Annual Unduplicated Student Headcount||4,754||4,424|
|2||Annual FTE Faculty||126||131|
|2a||Annual FTE Staff||125||135|
|3||Annual FTE Student||2,281||2,114|
|Demand Indicators||Program Year||Demand Health Call|
|4||Number of placement test sessions administered per year per student FTE||0||0.9||Cautionary|
|5||Number of Distance Learning tests administered per year per student FTE||0||1.1|
|6||Local campus tests proctored per year per student FTE||0||0.4|
|Efficiency Indicators||Program Year||Efficiency Health Call|
|7||Number of test sessions administered per FTE testing center staff||1,375||Healthy|
|8||Annual operational testing center budget allocation per number of test sessions administered||$0||$25|
|Effectiveness Indicators||Program Year||Effectiveness Health Call|
|Satisfaction measurements using Common Survey questions||Healthy|
|9-1||The hours at the Testing Center meet my needs||88.0%|
|9-2||The atmosphere at the Testing Center is conducive to testing||99.0%|
|9-3||The services at the Testing Center are satisfactory||99.0%|
|9-4||My test was administered in a timely and efficient manner||97.0%|
Overall Health -- Healthy
Demand -- Cautionary
Strengths: Demand for HKATC testing services as evidenced by the following data:
Efficiency -- Healthy
Strengths: Efficiency is healthy for HKATC testing services as evidenced by the following:
Effictiveness -- Healthy
Strengths: Satisfaction measurements using common survey questions given to students received an average of 96% in the Strongly agree- Agree category. Effectiveness is healthy as evidenced by the following data:
(See Appendix A for HKATC Testing Data)
(See Appendix B for Testing Rubric)
TLC/HKATC will provide an open access computer lab for students.
Overall Health - Cautionary Demand - Healthy
Demand for Center Lab Usage as evidenced by the following data:
Efficiency - Unhealthy
Efficiency is unhealthy as evidenced by the following data:
Effectiveness - Healthy
(See Appendix C for Computer Lab Usage)
(See Appendix D for Computer Lab Rubric)
Previous Unit Actions
Action Plan 1: Support HKATC’s increasing testing and computer lab access demand utilization with human, financial, and physical resources by implementing the following:
1. Increase the number of professional staff from two to three.
We were not able to accomplish majority of this action plan for 2012-2013 AY. Requests for a permanent APT position (currently there is a full-time temporary staff) and another third professional staff position were submitted to the Office of the Vice President for Community Colleges (OVPCC) via VCAA Onishi and the results of the requested positions are still pending. Manono Electronic Classroom, dedicated to instruction, was heavily scheduled for classes and booked for meetings for the 2012-2013 AY.
2. Increase the number of professional staff from two to three.
3. Expand evening hours from two days per week to four days per week, easing the burden on the testing room computers.
4. Add Saturday testing.
5. Discontinue use of the Manono Electronic Classroom as class/meeting/presentation room and dedicate it to testing thereby doubling instantly our testing facilities.
Action Plan 2: Implement better tracking data collection and use data for setting of future goals.
1. Commercial products were researched, but as of this date, we have not found a tracking system that fits TLC/HKATC’s reporting needs.
2. A scheduler was purchased for HKATC which assists with scheduling, confirming, and changing testing appointments on the web.
1. Support HKATC's testing and computer lab access demand with human resources
2. Support TLC/ HKATC's computer lab demand with financial resources
Cost Item 1
Fund permanent APT Band A position Personnel $32,000
HKATC is extremely overextended with increasing testing demands combined with increasing computer usage. Administering placement, distance ed, and local campus testing (90%, 105%, and 40% respectively) while managing 25,732 students working in the computer lab justifies establishing another APT position. This position is critical to the operations of HKATC in meeting the needs of faculty, students,and the community. Moreover, there are no other options to deliver the services and resources provided by HKATC. This cost item #1 is a budget priority as justified in this program review and as recommended by the CERC reviewers in 2012.
Cost Item 2
Fund budget for replacing old computers, printers, a printing system for charging for printing, and updating new programs and software
Funding for replacing old computers/printers and installing a printing system for charging for printing is crucial in providing computer lab access and resources for the students, faculty, and staff on the Manono Campus. Approximately 30,409 student contacts were recorded for 2012-2013 because HKATC is the only place on the Manono campus that provides computer lab access and free printing for all students. This high volume and usage creates wear and tear on the equipment, adds to the cost of toners, paper, and printing supplies. Approximately $12,400 is needed to fund Cost Item 2.
No Program Student Learning Outcomes were entered by the program.