University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Hawaii Community College
Program: Testing Services

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Program did not provide date of the last comprehensive review.

Program Description


Unit Mission:

The mission of The Learning Center (TLC) and Hale Kea Advancement and Testing Center (HKATC) as an academic support program for the college needs to be a responsive one which supports the college’s mission and its academic programs.  TLC and HKATC seek to provide services that support and enhance academic development for the college community.  These services focus on academic support for an “open door” institution, providing initial student assessment, access to technology, support for successful learning, and testing services.  

Unit Description:

Hale Kea Advancement and Testing Center (HKATC) focuses on providing testing services, providing an independent study center with computers and printers, coordinating the use of an electronic classroom, and tutoring in writing and math on the Manono Campus.  HKATC is open Monday through Friday from 8:00 a.m. to 4:15 p.m.; Tuesday and Wednesdday hours were extended to 7:15 pm during the Fall 2012-Spring 2013  semester.   The staff includes:  one full time Educational Specialist B (Center Manager), one full time Educational Specialist A (Assistant Manager),and twelve office assistants/tutors.

      HKATC services include:


Part I. Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   4,754 4,424  
2 Annual FTE Faculty   126 131
2a Annual FTE Staff   125 135
3 Annual FTE Student   2,281 2,114

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of placement test sessions administered per year per student FTE   0 0.9 Cautionary
5 Number of Distance Learning tests administered per year per student FTE   0 1.1
6 Local campus tests proctored per year per student FTE   0 0.4

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of test sessions administered per FTE testing center staff     1,375 Healthy
8 Annual operational testing center budget allocation per number of test sessions administered   $0 $25

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Satisfaction measurements using Common Survey questions Healthy
9-1 The hours at the Testing Center meet my needs     88.0%
9-2 The atmosphere at the Testing Center is conducive to testing     99.0%
9-3 The services at the Testing Center are satisfactory     99.0%
9-4 My test was administered in a timely and efficient manner     97.0%
Last Updated: November 26, 2013


Part II. Analysis of the Program

Overall Health -- Healthy

Demand -- Cautionary

Strengths:  Demand for HKATC testing services  as evidenced by the following data:


Efficiency -- Healthy

Strengths:  Efficiency is healthy  for HKATC testing services as evidenced by the following:


Effictiveness -- Healthy

Strengths:  Satisfaction measurements using common survey questions given to students received an average of 96% in the Strongly agree- Agree category.  Effectiveness is healthy as evidenced by the following data:


(See Appendix A for HKATC Testing Data)

(See Appendix B for Testing Rubric) 

Other Data

TLC/HKATC will provide an open access computer lab for students.

Overall Health - Cautionary          Demand - Healthy


Demand for Center Lab Usage as evidenced by the following data:


Efficiency - Unhealthy


Efficiency is unhealthy as evidenced by the following data:

Effectiveness - Healthy



(See Appendix C for Computer Lab Usage)

(See Appendix D for Computer Lab Rubric)


Previous Unit Actions

Action Plan 1: Support HKATC’s increasing testing and computer lab access demand utilization with human, financial, and physical resources by implementing the following:

1.  Increase the number of professional staff from two to three.

2.  Increase the number of professional staff from two to three.

3.  Expand evening hours from two days per week to four days per week, easing the burden on the testing room computers.

4.  Add Saturday testing.

5.  Discontinue use of the Manono Electronic Classroom as class/meeting/presentation room and dedicate it to testing thereby doubling instantly our testing facilities.

Action Plan 2:  Implement better tracking data collection and use data for setting of future goals.

1.  Commercial products were researched, but as of this date, we have not found a tracking system that fits TLC/HKATC’s reporting needs.

2.  A scheduler was purchased for HKATC which assists with scheduling, confirming, and changing testing appointments on the web.

Part III. Action Plan

Action Plan

1.  Support HKATC's testing and computer lab access demand with human resources

2.   Support TLC/ HKATC's computer lab demand with financial resources   


Part IV. Resource Implications

Cost Item 1

Fund  permanent APT Band A position                                Personnel                                 $32,000

HKATC is extremely overextended with increasing testing demands combined with increasing computer usage.  Administering placement, distance ed, and local campus testing (90%,  105%, and 40% respectively) while managing 25,732 students working in the computer lab justifies establishing another APT position.  This position is critical to the operations of HKATC in meeting the needs of faculty, students,and the community.  Moreover, there are no other options to deliver the services and resources provided by HKATC.  This cost item #1 is a budget priority as justified in this program review and as recommended by the CERC reviewers in 2012.

Cost Item 2

Fund budget for replacing old computers, printers, a printing system for charging for printing, and updating new programs and software

Equipment                                              $12,400

Funding for replacing old computers/printers and installing a printing system for charging for printing  is crucial in providing computer lab access and resources for the students, faculty, and staff on the Manono Campus.  Approximately 30,409 student contacts were recorded  for 2012-2013 because HKATC is the only place on the Manono campus that provides computer lab access and  free printing for all students.  This high volume and usage creates wear and tear on the equipment, adds to the cost of toners, paper, and printing supplies.  Approximately $12,400 is needed to fund Cost Item 2. 

Program Student Learning Outcomes

No Program Student Learning Outcomes were entered by the program.