University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kauai Community College
Program: Library

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The last comprehensive review for this program was on April 1, 2013.

Program Description

As one of the learning support service units at Kauai Community College (KCC), the library provides services to its students and faculty within the Learning Resource Center. The library also supports community college distance students and University Center distance students (upper division and graduate students).  The library staff consists of four librarians, one library assistant, one casual half-time library assistant, and one student worker.  Circulation, reference, and instructional services are the primary public services offered by the library.

Along with access to a book collection of 62,336 volumes, the library also provides intrasystem loan (ISL) from the entire University of Hawaii Library System. There are in excess of four million volumes available through this loan system.  The library is currently subscribing to Ebrary, an electronic book service with access to 106,773 titles. Also, the library subscribes to 34 full-text electronic databases for journals and magazines that provide access to 13,525 titles. These are readily accessible by students from any remote location.   Links to these databases are prominently displayed on the library’s web page.

The mission of the library is to provide an intellectually stimulating environment for the college community by providing a variety of resources and services that promote development of critical thinking and information literacy skills.

 

Part I. Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   1,718 1,801  
2 Annual FTE Faculty   71 72
2a Annual FTE Staff   85 93
3 Annual FTE Student   780 802

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of students attending presentations sessions per student FTE   1.1 1.4 Healthy
5 Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE   13.9 18.2
6 Number of hits on library homepage per student/faculty FTE     26.6

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of reference questions answered per FTE librarian (= Item #4 UH Library Council Statistics)   2,270.8 918.5 Healthy
8 Number of book volumes per student FTE   205.6 210.9
9 Total materials expenditures per student FTE   $52 $90
10 Total library expenditures per student and faculty FTE   $565 $475

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
11 Common Student Learning Outcome: The student will evaluate information and its sources critically   0% 88% Healthy
Student and faculty satisfaction measurements using Common Survey questions
12-1 I usually find enough books to meet my course needs     83%
12-2 I get enough articles from the library databases to meet my class needs     75.8%
12-3 The library staff guide me to resources I can use     85.2%
12-4 The library's instruction sessions have increased my ability to do research and use library resources     81%
12-5 The library website is useful     80%
12-6 I feel comfortable being in the library     88.2%
12-7 The computer resources in the library contribute to my success at the College     78.4%
Last Updated: October 31, 2013

Glossary

Part II. Analysis of the Program

Demand

The library instruction program is still one of the strengths of the library as evidenced by the increase in the ratio this past fiscal year.  The number of students attending these sessions per student FTE was 1.42.  This was a significant increase over the previous year’s mark of 1.07 and for that matter it was at its highest ratio since 2008.

Another sizeable increase in numbers occurred with the number of circulations, electronic books used, and full-test journal articles downloaded per student and faculty FTE.  The ratio at 18.21 bested the previous year’s mark of 13.92.  The numbers reflected a rise in the number of electronic journal and book downloads over the past year, and also with circulation of items via the circulation desk.  The latter includes reserve materials and laptops.

Number of hits on the library homepage came out to about 27 per FTE faculty and students.  This is our first year in benchmarking this data and forthcoming APRUs will be compared with this number.

 

Efficiency

With the switch this year to the online template a few of the questions differed somewhat from the prior year’s coverage.  This past year the numbers were much smaller for the number of reference questions answered per FTE librarian at 918.5 due to the non-inclusion of informational questions.  Still the numbers are quite high when you consider the ratio of 4 librarians per 3000+ reference questions in a year.

The number of book volumes per student continues to rise with Ebrary adding more titles every year.

While the library’s print collection has somewhat stabilized with additions and withdrawals balancing off each other, the total book volumes, both print and electronic, is now in the ratio of 210.85 per student FTE.  Kauai continues to have a higher material expenditure of $90 per student FTE versus the other community college campuses within the University of Hawaii System.  Even the total library expenditures per student and faculty FTE is among the highest of all the UH community colleges.

 

Effectiveness

The library currently has three program learning outcomes (PLOs) in place the but the one common PLO among the UH community college system is the evaluation of information and its sources critically.  Students who have taken library instruction have scored well on this PLO with an average score of 88%.  It should be noted that the quantitative indicator chart is showing incorrectly 100% for this PLO score.  Several unsuccessful attempts have been made to edit this figure.

The student satisfaction measurements (survey with 7 questions) are administered to students who have participated in library instruction.  It is gratifying to see that the years spent on collection development of books has garnered positive results from students.  The first question dealing with satisfaction with the book collection received its highest score of 83% for the past five years.  However it is puzzling to note that the library databases which have in the past been a strong point of the library’s resources received a 76% rating.  This has been the first instance in which the score has fallen below 80%.  This may indicate a need to reassess the current holdings of databases and consider adding others that would offer more choices in students’ research work.

The library staff continues to receive high marks (85%) on providing assistance to students in their search for resources.  Satisfaction with both library instruction and the website were rated 81% and 80%, respectively.  While these two scores went down somewhat from the previous year they still averaged in the 80 percentile range.

We finally were able to survey students on computer use in the library in this APRU.  A rating of 78% was tabulated from the returned surveys.  The results of this measurement may indicate a need for additional computer access.  Since there is no benchmark available for this new measurement, this will serve as the guidepost for future APRUs.

The highest rating was posted with the question dealing with the library environment.  A mark of 88% indicates that students are still very much satisfied with the results of the renovation.  Upholstery of the furniture over the past two years has probably contributed to the overall satisfaction level among the students.

Part III. Action Plan

Program Goal & Campus Strategic Priority or Goal

Action Item 1

Resources Needed

Person(s) Responsible

Timeline

Indicator of Improvement

PLO impacted

Status

Enrich the Learning Environment / KCC Goal 4 (Personal Development)

 

Upholstery work on remaining sofas and lounge chairs

$9,594 ($2,308 for 12 lounge chairs and $7,285 for 12 sofas)

College Council & Chancellor

5/2014

Student satisfaction with library environment will improve on the 88% rating

PLOs 1, 2, & 3

Will submit request to College Council in Nov. 2013

 

Program Goal & Campus Strategic Priority or Goal

Action Item 2

Resources

Needed

Person(s)

Responsible

Timeline

Indicator of

Improvement

PLO impacted

Status

Enrich the Learning Environment / KCC Goal 4 (Personal Development)

 

 

Replace aging computer chairs

$3,890 for 22 chairs (@$170 per chair for $3,740 +  $150 for taxes)

College Council and Chancellor

5/2014

Student satisfaction with computer access will improve beyond the current rating of 78%

PLOs 1, 2, & 3

Will submit request to College Council in Nov. 2013

 

 

Program Goal & CampusStrategic Priority or Goal

Action Item 3

Resources

Needed

Person(s)

Responsible

Timeline

Indicator of

Improvement

PLO impacted

Status

 

Collection Development / KCC Goal 2 (Learning and Teaching)

Continue weeding of collection on 2nd floor to upgrade holdings

None

Head Librarian

12/2014

Improve student satisfaction rating of 83% with book collection

PLOs 1,2, & 3

Ongoing

 

Program Goal & CampusStrategic Priority or Goal

Action Item 4

Resources

Needed

Person(s)

Responsible

Timeline

Indicator of

Improvement

PLO impacted

Status

Enrich the Learning Environment and Collection Development / KCC Goal 4 (Personal Development) and KCC Goal 2 (Collection Development)

 

Reduce reference print collection and provide additional areas for group study

None

 

Library Staff

8/2014

Increase student satisfaction with library environment (88%)

PLOs 1,2, & 3

Ongoing

 

Program Goal & CampusStrategic Priority or Goal

Action Item 5

Resources

Needed

Person(s)

Responsible

Timeline

Indicator of

Improvement

PLO impacted

Status

Collection Development / KCC Goal 2 (Learning and Teaching)

 

Reallocate some book funds for reference e-books

Portion of book budget to be determined

Head Librarian

5/2014

Increase satisfaction among students (83%) with the book collection

PLOs 1,2, & 3

Assessment stage

 

Program Goal & CampusStrategic Priority or Goal

Action Item 6

Resources

Needed

Person(s)

Responsible

Timeline

Indicator of

Improvement

PLO impacted

Status

Collection Development / KCC Goal 2 (Learning and Teaching)

 

Possible reallocation of some book funds for e-journals

Portion of book budget to be determined

Head Librarian

5/2014

Increase satisfaction among students (76%) with databases

PLOs 1,2, & 3

Assessment stage

Part IV. Resource Implications

Action Item 1:  During Summer 2013, 12 lounge chairs and 5 sofas were reupholstered with APRU funds.  This left 12 lounge chairs and 12 sofas  that still needed to be worked on.  At prices quoted a year ago, this project would require about $9500.  Another option for this action item is to appropriate a smaller amount to cover the cost of the lounge chairs ($2300) and an additional amount to reupholster a few of the remaining sofas.

Action Item 2:  Replace 22 chairs at computer workstations.  Many of these chairs, especially the wooden stools, have been in service since the late 1980's and need to be updated.  Additional chairs at the workstations consist of a conglomeration of various styles with casters.  In short, there is no uniformity among these chairs. 

Action Item 3:  Continue the weeding project of the general collection on the 2nd floor.  This action item is important in removing outdated material from the book collection as well as doing a preliminary cleanup and preparing for a future renovation of the air conditioning system in the library.

Action Item 4:  Along with the ongoing weeding project on the 2nd floor there is a urgent need to weed the reference collection on the first floor.  Reduction of the reference collection would open up additional study areas for students on the first floor.  This action plan would also work in conjunction with a continuation of a plan (see Action Item 5) to reallocate resources from book funds to purchase additional e-books such as Credo Reference that features reference materials.  By doing this the library would be able to update the reference collection at a fraction of the cost of purchasing print references.

Action Item 5:  This action item is related to action item 4.  The  reallocation of book funds for reference e-books would support the print reference collection which is being downsized to accomodate more study areas.  Within this reallocation plan is the cancellation of several long-time literary reference series and replace them with e-resources that cover these print items at a lessor cost.

Action Item 6:  Lowest rating among the student satisfaction survey was for databases (76%).  An assessment will need to be done to see whether there is an actual need for additional databases.

Program Student Learning Outcomes

For the 2012-2013 program year, some or all of the following P-SLOs were reviewed by the program:

Assessed
this year?
Program Student Learning Outcomes

1

Yes
Students will be able to access needed information.

2

Yes
Students will be able to evaluate information and its sources critically.

3

Yes
Students will be able to acknowledge sources.

A) Expected Level Achievement

The expected level of achievement for the library’s three plos is a score of 70% or better on a information literacy post-test.

B) Courses Assessed

As of June 30, 2013 only two classes were assessed with these program learning outcomes since they were implemented late in spring 2013 semester.  They included Microbiology 130 and Botany 130.  Both classes did very well on seven of the eight questions.

C) Assessment Strategy/Instrument

In previous APRUs the library basically had one program learning outcome or plo (formerly student learning outcome/slo) in its assessment of student learning.  The lone plo (students will be able to evaluate information and its sources critically), was the uniform plo approved by the UH community college Academic Support administrators.  Action item no. 6 in the 2012 Library APRU proposed the development of additional slos and soon after in the 2013 comprehensive Library program review it was noted that the campus assessment coordinator had approved of the additional slos.  Beginning with this APRU the library has added the two new plos.  Both plos are based on similar ones in place at other community colleges within the UH System.

A pre-test is given in class during a library instruction session and a similar test called the post-test is presented at a later time during the end of the semester.  Both the pre and post-tests consist of a multiple choice exam with 8 questions that test students’ understanding of all three program learning outcomes

D) Results of Program Assessment

Microbiology 130 (15 students)

PLOs Tested

Pre-Test

Post-Test

Increase/Decrease %

1

75%

87% (13)

+12%

2

75%

87% (13)

+12%

1

50%

53% (8)

+3%

2

85%

73% (11)

-12%

1 & 2

95%

100% (15)

+5%

3

95%

93% (14)

-2%

1

100%

93% (14)

-7%

3

100%

100% (15)

0%

Average Score

84%

86% (103)

+2%

 

Botany 130 (12 students)

PLOs Tested

Pre-Test

Post-Test

Increase/Decrease %

1

100%

83% (10)

-17%

2

82%

92% (11)

+10%

1

64%

50% (6)

-14%

2

73%

83% (10)

+10%

1 & 2

82%

92% (11)

+10%

3

73%

83% (10)

+10%

1

91%

100% (12)

+9%

3

82%

100% (12)

+18%

Average Score

81%

85% (82)

+4%

 

Overall both classes met the minimum literacy proficiency level of 70% (C average) and in fact did much better with an average in the 80 percentile.  The only problematic question seems to be with no. 3 in which both classes managed only to get a 50% in the post-test.  We will need to take a closer look at this question and determine why students are having difficulty with it.  There doesn’t seem to be much improvement from the pre-test to the post-test.  There may just be a need to emphasize this point in library instruction.

E) Other Comments

No content.

F) Next Steps

In the next APRU there will definitely be more classes that will have been assessed with the revised pre and post tests that incorporate all three program learning outcomes (plos).  This will present a greater coverage and picture of all students participating in library instruction.  There may be a need to add even more plos depending on the assessment of student performance on the tests and what can be determined to be shortcomings in student learning.