University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: University of Hawaii Maui College
Program: Library

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The last comprehensive review for this program was on 2012, and can be viewed at:
http://www.maui.hawaii.edu/library/2012ProgramReview.pdf

Program Description

University of Hawai’i Maui College Library’s mission is to provide resources and services to stimulate intellectual curiosity and to facilitate learning and research within the academic community. We are a proactive organization that addresses issues, anticipates trends, and sets its agenda with the needs of the current and future college community in mind.
The librarian’s focus is no longer just information access ⎯we are educators. Our interests are information skills that assist students in all their endeavors, not just in the use of the library. This paradigm shift requires a change in not only the library faculty’s attitudes, but also the campus administration and faculty.
The library is integral to the mission of the college; it is not an adjunct or peripheral service.

 

Part I. Quantitative Indicators

Overall Program Health: Cautionary

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   5,601 5,291  
2 Annual FTE Faculty   151 150
2a Annual FTE Staff   147 143
3 Annual FTE Student   2,498 2,406

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of students attending presentations sessions per student FTE   1 1 Healthy
5 Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE   76 47
6 Number of hits on library homepage per student/faculty FTE     30

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of reference questions answered per FTE librarian (= Item #4 UH Library Council Statistics)   849 849 Cautionary
8 Number of book volumes per student FTE   26 24
9 Total materials expenditures per student FTE   $42 $42
10 Total library expenditures per student and faculty FTE   $191 $189

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
11 Common Student Learning Outcome: The student will evaluate information and its sources critically   93% 92% Healthy
Student and faculty satisfaction measurements using Common Survey questions
12-1 I usually find enough books to meet my course needs     91%
12-2 I get enough articles from the library databases to meet my class needs     92%
12-3 The library staff guide me to resources I can use     97%
12-4 The library's instruction sessions have increased my ability to do research and use library resources     86%
12-5 The library website is useful     93%
12-6 I feel comfortable being in the library     93%
12-7 The computer resources in the library contribute to my success at the College     90%
Last Updated: October 8, 2013

Glossary

Part II. Analysis of the Program

Program Mission

University of Hawai’i Maui College Library’s mission is to provide resources and services to stimulate intellectual curiosity and to facilitate learning and research within the academic community. We are a proactive organization that addresses issues, anticipates trends, and sets its agenda with the needs of the current and future college community in mind.

The librarian’s focus is no longer just information access ⎯we are educators. Our interests are information skills that assist students in all their endeavors, not just in the use of the library. This paradigm shift requires a change in not only the library faculty’s attitudes, but also the campus administration and faculty.

The library is integral to the mission of the college; it is not an adjunct or peripheral service.

Description of quantity

Requested information from the program review template.

The library collection and resources consists of:

  1. 155,291 books (print and electronic)
  2. 274 print periodicals
  3. 5,429 videotapes, DVDs, and audio CDs
  4. 74 databases, with full-text access to about over 50,000 periodicals
  5. 5,234 microfilm reels
  6. 17 public access computers
  7. 9 video stations
  8. 3 HD televisions with Blu-ray DVD players and laptop hookup
  9. 2 microfilm reader printers
  10. 219 seats
  11. 1 CD player

The UHMC Library database collection consists of many items unique in the UH community college system to the UHMC Library, including:

  1. Alldata, automotive
  2. Art & Architecure Complete
  3. CINAHL Complete, nursing and allied health
  4. Communication and Mass Media Complete
  5. Credo Reference, over 500 reference books online
  6. Gallup Brain, polls and public opinion
  7. Music Index
  8. Global Road Warrior, international relations
  9. Kiss, Bow, or Shake Hands, international relations
  10. Naxos Library
    1. Classical music
    2. Jazz
    3. Spoken word
  11. PsychInfo, psychology
  12. Safari Books Online, over 6,000 online full-text computer and technology books
  13. SocIndex, sociology

Quantitate Indicators

Demand

 

2010-2011

2011-2012

2012-2013

Number of reference and informational questions / student & faculty FTE

1

1

1

Number of students attending presentation sessions / student FTE

1

1

.44

Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE

41

47

47

Number of web accessible computers per student FTE

0.004

0.004

0.004

 

Efficiency

 

2010-2011

2011-2012

2012-2013

Number of informational and reference questions answered per FTE librarian

1201

849

849

Number of book volumes (paper) per student FTE

24

24

24

Total materials expenditures / student & faculty FTE

$42

$42

$42

Total library expenditures per student and faculty FTE

$189

$189

$189

 

Effectiveness Measures

 

2010-2011**

2011-2012

2012-2013

UHCC Common Student Learning Outcome:  The student will evaluate information and its sources critically.

96%

96%

96%

Student Satisfaction Measurements Using Common Survey Questions

91%

91%

91%

Faculty Satisfaction:  I usually find enough course resources to meet my needs.

92%

92%

92%

 

Discussion of Quantitate Indicators

Students and faculty continue to depend on the library. As may be seen from the above statistics, usage has increased dramatically, even though its hours have decreased by 29% since 2008. This increase is not just based on an increased head count, since it is based on FTE. Students and faculty want to and need to use the library and its resources. Reference usage remains steady. Students continue to rely on librarians to assist them in finding and using information. Material expenditures per FTE have gone up 40% since 2009, while the actual total expenditure (which reflects the library’s budget) per FTE has decreased by 26% since 2009. Students and faculty are using more of these resources. Since 2009, the use of items increased by 583%; this is a huge increase for a small library.

 

Outcomes

Student Learning Outcome

The student will evaluate information and its sources critically.

The public services librarian works with instructional faculty to determine what is the most appropriate and achievable outcome for his particular class. For many of the developmental classes, the SLOs merely consist of knowing the location and hours of the library and how to look up a book using Hawaiʻi WebVoyage, the interface to the UH Libraries online catalogue, Voyager. Conversations between the instructional faculty and library faculty, will determine what areas the librarian is to emphasize including the databases in the library, searching the web, and constructing citations.

Of students that had an opinion, 96% indicated that library instruction helped them better understand and evaluate information. 92% indicated that the library helped them get better grades.

Satisfaction measures

User feedback tools include Get Satisfaction (online), SurveyMonkey (online), comment book, and five suggestion boxes. The library staff looks at and evaluates these surveys and comments. They are indicators of what students are thinking and feeling about the library. Every effort is made to address requests or complaints.

The library uses the UH Libraries system-wide satisfaction questions:

  1. I usually find enough books to meet my course needs.
  2. I get enough articles from the library databases to meet my class needs.
  3. The library staff guide me to resources I can use.
  4. The library’s instruction sessions have increased my understanding of libraries and research.
  5. The library website is useful.
  6. The library’s computers meet my needs.
  7. I feel comfortable being in the library.

The UHMC Library survey also requests that students let us know if the library helps them get better grades, what they like about the library, and what they dislike.

Part II. Analysis of Unit

Overall

Based on the decrease in staffing, decrease in hours, stagnate budget, and increased demands from greater student FTE, new programs, and costs for resources, overall the library’s health is cautionary. With the new demands on it, the library continues to stretch its already overstretched staff, infrastructure, and budget.

Since the college’s Carnegie Classification has changed (current classification:  Assoc/Pub4: Associate’s—Public 4-year Primarily Associate’s) and our FTE has increased, many of our online resources have increased in cost, some almost doubling. The library has relied on online resources to make up for its loss of staff and subsequent decrease in hours. For the past three years, the library has had generous support from outside sources to shore up its flagging budget. The technical services staff has been especially creative in budgeting and working with vendors.

Summary of services

  1. The library is open 46 hours per week.
  2. Through the library website students have access to all online resources twenty-four hours a day.
  3. Staff:
    • Faculty
      • outreach librarian–responsible for service to outreach sites and general reference;
      • public services librarian–responsible for circulation services (including public computers and public equipment) and instruction;
      • reference librarian–responsible for general reference;
      • technical services librarian–responsible for library technical services. Additional duties of head librarian. This librarian is also the library webmaster.
    • Each librarian is assigned to a subject area to develop (books, media, online resources, etc.). Library faculty work with faculty in their specific subject areas to develop the collection and determine needs to ensure that the library is support current and upcoming programs and endeavors. All UHMC faculty are contacted multiple times a semester and asked for suggestions concerning collection development.
  4. Civil service
    • circulation assistant (Library Assistant IV)–vacant
    • circulation assistant (Library Assistant IV)–temporary, not on org chart
    • technical services technician (Library Technician VI)
  5. Student assistants
    • one FTE student assistant
  6. The library provides access to outreach students via the library website and the efforts of the outreach librarian. Although a student’s home campus should be able to fulfill the student’s needs, students may access materials from other UH libraries via intra-system loan.
  7. In addition to the social networking on the Internet, the library tries to connect with students through participation in campus events, like the new student orientation (NSO) and the campus email “blast.” At events, the library distributes its very popular “pink pencils” with the website URL. We also free distribute “skinny cards.” These popular calling cards have the library’s URL and telephone number. Students like them because they are unique and look modern.

Strengths and weaknesses

Strengths

  1. Library use has increased since 2009. Even with the increase of the student FTE has been considered, student use of the library has increased greatly. This has happened even though the library staff is smaller, forcing the library to curtail its hours. This is an important indicator of strength, since use demonstrates that the library is fulfilling the needs of its constituents or they would not be using the library.
  2. Comments from students are generally positive. All concerns are addressed and student suggestions are implemented if appropriate and feasible.
  3. The library website and up-to-date resource. Students can text, instant message, email, or chat online with a reference librarian whenever the library is open. All online library resources are available via the website.
  4. The library hosts events (art shows, poetry events, spontaneous coffee service, cake and snacks, lunch) to engage the campus community. Events may be viewed on the library blog (http://www.maui.hawaii.edu/library/about/news.html). Last year we made pizza and chili a few times, and served two sandwich buffets. We went around the library with the food on a cart and distributed it to the students. Some students came to the library when they saw the Facebook post announcing that there was food.
  5. Because libraries are more than buildings and books, the UHMC Library has a strong presence on the Internet. Most of these services are available via the library’s About Us page (http://www.maui.hawaii.edu/library/about/index.html).
    1. UHMC Library homepage (http://www.maui.hawaii.edu/library/index.html)
    2. UHMC Library blog—news from the library
    3. Twitter—microblog with news from the library
    4. Facebook—social network, run by library student workers)
    5. Flickr—library-centric pictures
    6. YouTube—videos made by library student workers and friends
    7. Pinboard—social bookmarks, previously we used delicious.com
    8. Pinterest—social bookmarks
  6. Students and faculty may contact a librarian in many different ways. Information and directions are on the library website’s Ask Us page (http://www.maui.hawaii.edu/library/help/askAlibrarian.html). UHMC Library was the first library to offer instant messaging and texting to its patrons. Services we offer are:
    1. instant messaging
    2. texting (SMS) via a mobile telephone
    3. telephone
    4. email
    5. in person
  7. LibGuides (http://maui.hawaii.libguides.com/index.php). This application is an online framework that allows librarians to create and share guides. Currently there are 25 guides on varied subjects. In total there have been about 2,169 views since the guides were introduced.
  8. Students would like longer hours and more services than the library can provide with its current budget and staffing. The library has compensated for this by providing excellent online resources. Students may access most of the library’s online resources off campus at anytime on most internet enabled devices.

Weaknesses

  1. The library has one temporary and one casual hire running public services. The library has no permanent public services staff.
  2. The library instruction program (which impacts students success, retention, and persistence) requires an information literacy librarian who could devote his full time to developing the program, providing classroom instruction, and faculty/student workshops. This would also include building assessment tools to evaluate students prior to information literacy instruction and after instruction.
  3. The library is short three civil service positions. Services to students and hours have been curtailed because of this shortage and new services are not being offered.
  4. Improvement and expansion of services to students and faculty requires the addition of the information technology APT. This position would support new technologies and enable the library to offer more services to students. This position would also assist the librarians in developing technology solutions, such as,  maintenance and support of the library’s Chromebooks; an in-house proxy server for user authentication; ability to track student usage of technology resources by classification; create online applications to support library services; develop mechanisms to deliver a better distance education experience online.
  5. Public Access
    1. One Library Assistant IV position is temporary. This position is in constant danger of being cut. This would leave the library with one public services clerk. These positions are imperative to keeping the library building open.
    2. One Library Assistant IV position is casual. This position is in constant danger of being cut. This would leave the library with one public services clerk. These positions are imperative to keeping the library building open.
    3. If either position is lost, the library will be open only 20 hours per week and intersystem loans will be suspended.
  6. Students would like longer hours and more services than the library can provide with its current budget and staffing.
  7. The library needs better mechanisms to evaluate its services. This is especially true of its instruction program.
  8. The library budget is stagnating and does not reflect increases in the costs of resources or the increase in students and their needs. The allocation to the library from the general college budget has decreased (from .03% in 2006 to .02% in 2012). When the increase in student FTE is considered, the budget has decreased by 26%, while the cost for resources has increased.
  9. The library building is continuing to prove inadequate. The renovation in 2007/08 was a stopgap that helped with health and safety issues. The building is too small for the campus FTE. The electricity and infrastructure are too old to handle a modern library. Twenty years ago the head of computing services said of the building, “It was built when electricity was a novelty.” It was true then and is even truer now.

Significant program actions

  1. The library worked with the administration to develop better assessment tools for the library SLO
  2. Two new databases/web services:
    1. Literati
    2. CINHAL complete.

Result of Prior Year’s Action Plans

  1. Positions
    1. Access services APT (1.0 FTE) position still lost.
    2. Library Assistant IV (.5 FTE) position still lost.
    3. Library Assistant IV (1.0 FTE) position (filled) is still temporary.
    4. Library Assistant IV (1.0 FTE) position (unfilled) is vacant.
    5. New faculty position (information literacy librarian) has not been created.
  2. Collection development
    1. Database user statistics have been evaluated; two new databases have been added.
  3. The library continues to be open 46 hours per week.
  4. The library faculty continues to work toward developing better tools for assessing the program. Ellen Peterson, Betsy Knight, Eric Engh, John McKee, and David Grooms developed the current strategic plan.

Value

The library proves it value though consistent and strong usage statistics. If students and faculty did not find value in the library, they would not use it. The following shows a comparison of usage between 2007 and 2012.

 

2007

2012

% change

Gate Count/student & faculty FTE

14

29

+

Circulation (physical books)/student & faculty FTE

9

9

+

Online books & articles retrieved/student & faculty FTE

13

36

+

 

These statistics, which are based on FTE, show a huge increase in the use of the library and its resources. This is especially interesting considering that the library decreased its hours by 29%.

The survey results are generally positive (overall 91% positive) and the comments reinforce this. The library is making a positive impact in students’ success. Of students who stated an opinion, 92% said that the library helped them get better grades. 87% stated that the library’s computer resources contributed to their success at the college. Of faculty that stated an opinion, 92% indicated that they were satisfied with the library; 88% indicated that they found the library’s resources adequate.

Some student and faculty comments on the library’s value:

“Staff is always looking for innovative ways to increase the utilization of the library’s resources, I can tell they really want the students to succeed, and I’ve always really appreciated it!”

“The library resources helps me a great deal when I use them. The library has an atmosphere that is welcoming and comfortable. Mahalo”

“During my first semester (Sp12) I hadn’t yet received Pell Grant funds and was unable to afford my own PC. The facilities at the library helped ensure that I didn’t fall behind schedule with classwork at the very start of my academic journey.”

“[T]he library has evolved to an amazing resource for us Nursing students...especially the Bachelor of Science of Nursing as we are in need of many research articles.”

“It’s a little cold, and the toilet paper in bathrooms all over campus is too thin now: it’s a waster.”

While the library has value and can prove this value, its resources are not adequate to its task. The UHMC students need and deserve a better library. The library provides excellent resources and services considering its constraints. For the sake of student success and the college, the library requires a building, budget, and staffing commensurate with the task it is assigned.

Part III. Action Plan

Strategic Plan

The University of Hawaii, Maui College Library has developed its Strategic Plan for the period 2012-2015. This plan was developed to align with the University of Hawaiʻi, Maui College Strategic Plan (http://maui.hawaii.edu/faculty/StrategyPDF/StratPlanallMay2803FINAL.pdf) and the WASC-SR standards and core values for Student Services Units. Specifically, we have addressed issues that focus on support for teaching and research.

The library has developed this strategic plan to focus on five areas: information literacy, collection development and access services; staffing and staff development; intellectual environment; and marketing. Each area is integral to the effective and efficient operations of the library, both now and in the future.

Strategic Divisions

1)Information Literacy
  1. Promote information literacy throughout the academic community by teaching users to find, evaluate, and make intelligent and ethical use of information resources.
    1. Collaborate with faculty to incorporate basic information literacy competency skills into more and more general education courses.
    2. Incorporate information literacy components into all levels and disciplines of instruction by designating a librarian to work with each discipline or program.
    3. Develop additional methods for assessing and evaluating information literacy instruction effectiveness.
    4. Continue to develop print and online tools to enhance students’ information literacy skills, with a focus on LibGuides.
    5. Point of contact for the information literacy component of the new Institutional Learning Outcomes (CASLOS).
2)Collection Development & Access Services
  1. Provide user-friendly access to information resources in all formats and the support services needed to make intelligent use of these resources.
    1. Build strong collections that reflect the changing mix of print and electronic resources in a complex, consortium environment.
    2. Continue to replace the print collection, particularly journals and reference materials, with their digital counterparts.
    3. Expand the collection of non-traditional academic resources, including graphic materials, digitized content, and audio-visual materials.
    4. Collaborate with faculty and UH System librarians to make Hawaiian Studies resources accessible by acquiring, organizing and delivering them in the most effective formats.
    5. Update and improve library web pages to reflect new and emerging information discovery services, with an emphasis on ExLibris’ search and discovery system (Primo).
    6. Consider e-book leasing and other innovative practices that could improve interlibrary loan delivery and services.
    7. Provide quality reference assistance through in-person and virtual references services, and develop tools to measure the effectiveness of these services.
3)Staffing & Staff Development
  1. Recruit, develop, retain, and motivate a diverse and well-qualified staff team who can make a significant contribution to the academic mission of the college.
    1. Evaluate library staffing needs and workspaces to improve the efficiency of departmental operations.
    2. Lobby for positions.
      1. reclassify temporary LA IV to permanent
      2. restore library’s “lost” APT position
      3. create information literacy librarian
    3. Provide structured orientation, library training and tutorials for all staff members and student assistants including thorough training on the ExLibris Primo system.
    4. Provide training and growth opportunities that encourage staff members to develop expertise related to their profession and job assignments including attendance at library conferences and training sessions, participation in the governance of library cooperatives and organizations, and the monitoring of current professional literature.
4)Intellectual Environment
  1. Create a comfortable, safe and user-friendly environment for study, research, and information sharing.
    1. Focus on transforming spaces to inspire learning, innovation, connections, and discovery.
    2. Transform the reference section to accommodate additional study areas.
    3. Redesign the reference desk to ensure that it continues to function as a user-friendly point of contact between patrons and librarians.
    4. Cultivate opportunities for additional space.
5)Marketing
  1. Promote the usage of library resources and services through a program of advertising and user education.
    1. Enhance library web pages to facilitate patron access to all library services.
    2. Use displays and exhibits to promote the library’s collections and unique resources.
    3. Engage in creative marketing practices, such as contests and giveaways, to help promote a positive library branding and to attract new visitors to the library.
    4. Ensure that the library is represented at campus activities, including job fairs and student services events.

Action Plan

Goal

Item

Steps

Resources

Person/s responsible

Timeline

Outcome indicator

Status

AP 1 – (Strategic Plan Goals 2 & 4) Improve services

stabilize staffing

  1. Fill vacant LA IV position
  2. reclassify temporary LA IV to permanent
  3. restore library’s “lost” APT position
  4. create information literacy librarian

position numbers and funding

Chancellor, VCAA

Fall 2012

increase in the number of full-time staff which will lead to increased services that students are requesting and need to succeed

?

AP 2 – (Strategic Plan Goal 1)

assessment

Create better mechanisms for assessment of library functions, including reference and instruction.

Staff time

librarians

Spring 2011

Assessments will be in place and utilized, giving the college a better understanding of the library and its functions.

In process

AP 3 –(Strategic Plan Goal 4)

Increase the number of public access computers and student study areas

Purchase and configure computers and furniture

library budget, infrastructure, and space

Library staff & computing services

2012

9 Chromebooks purchased

done

Part IV. Resource Implications

AP 1.1:  position number
AP 1.2:  creation of APT new position
AP 1.3:  creation and funding ($70,000/year) of new faculty position
 

 

Program Student Learning Outcomes

For the 2012-2013 program year, some or all of the following P-SLOs were reviewed by the program:

Assessed
this year?
Program Student Learning Outcomes

1

No
The student will evaluate information and its sources critically.

A) Expected Level Achievement

No content.

B) Courses Assessed

No content.

C) Assessment Strategy/Instrument

No content.

D) Results of Program Assessment

No content.

E) Other Comments

No content.

F) Next Steps

No content.