University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: University of Hawaii Maui College
Program: Testing Services

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Program did not provide date of the last comprehensive review.

Program Description

The Learning Center provides academic support services for students at University of Hawaii Maui College. It consists of the testing center, tutoring services, learning strategy and COMPASS test workshops, open computer lab, study area, electronic and traditional learning resources.

The Learning Center Mission:

It is the mission of The learning Center(TLC) to provide resources and services to help students acquire the skills to achieve their potential, enhance scholastic development, and ensure academic success by employing peer and professional tutoring, supplemental instruction, electronic and traditional resources, learning strategy workshops, computer and study area access, and testing services, all in a positive, supportive,  student centered environment. To accomplish the mssion the TLC shall:

Part I. Quantitative Indicators

Overall Program Health: Not Yet Applied

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   5,601 5,291  
2 Annual FTE Faculty   151 150
2a Annual FTE Staff   147 143
3 Annual FTE Student   2,498 2,406

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of placement test sessions administered per year per student FTE   2.8 2.8 Not Yet Applied
5 Number of Distance Learning tests administered per year per student FTE   0.9 1
6 Local campus tests proctored per year per student FTE   0.6 0.7

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of test sessions administered per FTE testing center staff     569 Not Yet Applied
8 Annual operational testing center budget allocation per number of test sessions administered   $0 $6

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Satisfaction measurements using Common Survey questions Not Yet Applied
9-1 The hours at the Testing Center meet my needs     0%
9-2 The atmosphere at the Testing Center is conducive to testing     0%
9-3 The services at the Testing Center are satisfactory     94%
9-4 My test was administered in a timely and efficient manner     0%
Last Updated: October 30, 2013


Part II. Analysis of the Program

The Learning Center  (TLC) offered a range of testing services including college placement, proctored exams for UHMC students, proctored exams for non UHMC students, community proctoring, and administration of state and national certification exams. The TLC staff collaborated with disability services and other student development and instructional areas including counseling/advising, admissions, grant programs, and instructional departments in support of the various student assessment needs across the campus.  Throughout the year, the TLC strived to maintain high quality testing services and standards. Exam records were stored in secured file cabinets accessible only by TLC personnel.

Although the UHMC headcount decreased during the 2012-2013 school-year, the proctoring services increased slightly from 10,815 proctored tests in 2011-2012 to 10,832 proctored tests in 2012-2013.

The TLC realized growth in UHMC make up and disability testing, distance learning, and community proctoring; however, the number of COMPASS Placement tests decreased slightly:

  2011-2012 2012-2013
COMPASS 7036 6713
Distance Learning 2103 2392
UHMC 1578 1586
Community 115 124

The TLC was open for testing 7 days a week. For most of 2012-2013, the center had one full time staff position, one .75 FTE casual position, and student assistants. The testing center is within the TLC which provides tutoring and other learning support services. The TLC staff including student assistants shared duties for maintaining learning support and testing. There were only 14 computer seats for students to take online computer based exams, and four carrels and a table for paper-based tests. Aside from community proctoring, all testing was provided on a walk in basis. During high traffic times, such as final exams, wait times are longer as we do not have an efficient number of testing stations to accommodate the influx of test takers. Additionally, there has been a growing need for the College to provide access to more industry certification exams including ASE (Automotive Service Excellence), testing for the Department of Public Safety, and other healthcare certifications. It has been difficult to meet the growing community needs while balancing the increasing UHCC distance learning testing and the UHMC makeup and disability testing with so few testing stations.

Overall data from the TLC satisfaction survey indicated that 94% of respondents felt the testing services were very good or excellent.

Part III. Action Plan

Program improvements such as weekend test availability and updated technology have improved access and services for the TLC testing center users. However, testing is offered on a drop in basis and wait times increase during high volume testing periods. Additionally, increasing access to more types of industry certifications is becoming an important function of the testing center. Lastly, increasing the quality of test administration is imperative as a post-secondary testing center. The following action plan articulates how the TLC testing center plans to move forward.


Person(s) Responsible


Increase # of test stations by  4

TLC Director

Add two computer stations by end of 2013. Add two computer stations by May 2014.

Increase number of industry certification tests proctored by 4

Testing Coordinator and TLC Director

Completed by May 2014

Implement National College Testing Association Standards and Guidelines for Post -Secondary test centers

Testing Coordinator and TLC Director

In process by May 2014

Part IV. Resource Implications

The TLC’s testing center’s usage continues to increase, and as such, continued funding for trained proctors and test security is imperative. Additionally, as the needs for computer-based testing continue to grow, the testing center will need to expand accordingly by replacing the paper-based test cubicles with computer stations.

Program Student Learning Outcomes

No Program Student Learning Outcomes were entered by the program.