University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Hawaii Community College Executive Summary Printer Friendly
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The Office of the Vice Chancellor for Academic Affairs is comprised of a Vice Chancellor, the Dean of Liberal Arts and Public Services, the Dean of Career and Technical Education, both in support of the instructional programs, and an Academic Support Unit. 

ASU Mission Statement

TheAcademicSupportUnit (ASU)supportstheneeds of instructional programs, as wellas academicsupport units to promote student learningin curricularand co-cur

Description of ASU

TheViceChancellorforAcademicAffairs is the administrator who oversees the Academic Support Unit(ASU).  ASU, as defined bytheapproved organizational chart, is comprised of the following.  Additional areas (not identified bythe organizational chart)ofASU are identified in italics.

 

oAcademicComputing Unit(includingComputer Services/IT Support, Media Services, and College Webmaster)

oTheLearningCenterandHale KeaAdvancement&TestingCenter

oLibrary

o Academic and Administrative Support

oelectronic Course and Faculty Evaluation (eCAFE) system, coordination of

oInstitutional Research, BANNER Programming, and Scheduling

oInstructional Technology Support Office, including Campus Distance Coordination

 

The Academic Computing Unit (including Computer Services/IT Support, Media Services, and College Webmaster), the Learning Center and Hale Kea Advancement & Testing Center, and the Library conduct their own annual unit reviews and comprehensive unit reviews as part of the five-year cycle.

  

 

The Office of the Vice Chancellor for Academic Affairs is comprised of a Vice Chancellor, the Dean of Liberal Arts and Public Services, the Dean of Career and Technical Education, both in support of the instructional programs, and an Academic Support Unit.

ASU Mission Statement

The Academic Support Unit (ASU) supports the needs of instructional programs, as wellas academicsupport units to promote student learning in curricular and co-curricular endeavors.

Description of ASU

The Vice Chancellor for Academic Affairs is the administrator who oversees the Academic Support Unit (ASU).  ASU, as defined by the approved organizational chart, is comprised of the following.  Additional areas (not identified by the organizational chart) of ASU are identified in italics.

The Academic Computing Unit (including Computer Services/IT Support, Media Services, and College Webmaster), the Learning Center and Hale Kea Advancement & Testing Center, and the Library conduct their own annual unit reviews and comprehensive unit reviews as part of the five-year cycle.

AcademicComputing Unit (ASU)(includingComputer Services/IT Support, Media Services, and College Webmaster)

ACU is no longer descriptive of only IT Support and is a collection of services reporting to the VCAA including Computer Services/IT Support, Media Services, and College Webmaster

Computer Services

The mission of Computer Services is to meet our College‘s existing and evolving technological demands. This group provides service and support in areas related to computer hardware and software, as well as wired and wireless networking to support voice, video, and data. Successful achievement of the mission will provide necessary services to students, staff, faculty, and administrators living, learning, and working on our island.

Quantitative Analysis of Computer Services/IT Support

DEMAND data:

EFFICIENCY data:

EFFECTIVENESS data:  3 questions were asked in a survey of faculty and staff.  Results follow each:

  1. I am satisfied with the customer service of the Help Desk/computer services staff.  83.9% satisfied/very satisfied
  2. I am satisfied with the response time of the Help Desk/computer services staff.  85.5% satisfied/very satisfied
  3. The computers on campus meet my needs.  97.6% agreed/strongly agreed

External Factors Affecting Computer Services/IT Support Services

Computer Services are often put into a reactionary mode by system level initiatives and construction initiatives that greatly impact the levels of service and support that we attempt to maintain. During 2011-2012, new initiatives have continued to emerge with the expansion of the VoIP telephone system and an upgraded wireless network on the West Hawai‘i campus along with server security and replacement issues. The monitoring, management, and administration of the three campuses network infrastructure and switching is now vastly automated and network outages are a rare occurrence. Planning for new construction projects and renovations on campus continues to be an area that Computer Services has not been fully engaged in and efforts lobbying for more direct involvement have recently resulted in better communication

Media Services

The Media Services unit provides media and media services to help faculty and staff complete their jobs.  In addition to the day to day duties operating and maintaining media technology at Hawai’i Community College, the Media unit worked with the Rural Development Program (RDP) office to plan to purchase additional high definition Polycom video conferencing equipment in a second round of purchasing from the Federal grant for upgrading video conferencing equipment.

Quantitative Analysis of Media Services, East Hawaii

DEMAND data:

EFFICIENCY data:  In May 2012, a survey of faculty and staff was done.  Results follow each:

  1. Classroom equipment services – video projectors, VCRs, DVD players, visual presenters, etc.

            I am satisfied with the response/delivery time.  78.7% Agree/Strongly Agree (overall average rating 4.55 out of 5)

      2.   Media Operation/Support, Maintenance and Repair, etc.

I am satisfied with the response/delivery time.  70.5% Agree/Strongly Agree (overall average rating 4.45 out of 5)

EFFECTIVENESS data:  In May 2012, a survey of faculty and staff was done. Results follow each question:

  1. Classroom equipment services – video projectors, VCRs, DVD players, visual presenters, etc

      2.   Media Operation/Support, Maintenance and Repair, etc.

      3.   I think my capability to instruct has increased as a result of the services provided by:

      4.   I think student learning has increased as a result of the services and technologies provided by: 

      5.   Media equipment operation and training

 Qualitative Analysis of Media Services East Hawaii

 External Factors Affecting Media Services East Hawaii

 Action Plan

  1. Create a web based work request form to be housed on the college’s official website.  A solution using a Google Apps form, (a cloud based suite of applications purchased by the UH system), was found to be lacking.

Web Developer

The Web Developer provides departments, programs, and units many services in support of the college web site.  Services include development or maintenance of web pages, project planning, troubleshooting support, graphic support, social media support, video (for web) editing and publishing, etc. These services impact the user experience of the college web site.

Mission: to provide continuous support and improvement of the college website through developing or assisting units, programs, and departments with their web page needs as it supports the colleges' ongoing mission and goals.

Unit Outcomes: 

  1. The Web Developer assists units and departments to meet the College’ webpage needs.
  2. The Web Developer provides continuous support and improvement of the HawaiiCC website by responding to faculty and staff in an effective and timely manner.
  3. The Web Developer provides a long range vision and strategy of the HawaiiCC web site which embodies current trends and emerging technologies.

Quantitative Analysis of services provided by the Web Developer

DEMAND data:  192 work orders were completed during the review period.

EFFICIENCY data:  In November 2011, a survey of faculty and staff was done. Results follow question.

EFFECTIVENESS data:  The November 2011 survey had several questions in this category. Results follow for each question:

Qualitative Analysis of College Web Developer

 Factors Affecting College Web Developer

Action Plan

  1. Continue supporting units and departments with their web page needs as well as expanding and building the intranet.
  2. Continue to participate and work with the UHCC Marketing office as new web standards are developed for use as new web site and mobile templates. 
  3. Work with VCAA Office to determine budget to maintain intranet.
  4. Conduct assessment survey of faculty and staff during 2012-2013 academic year.

The Learning Center (TLC) and Hale Kea Advancement and Testing Center (HKATC)

The Learning Center (TLC)is an academic support program of Hawai‘i Community College which is a shared service with University of Hawai‘i at Hilo.  Over the years, TLC has maintained its strong ties to instruction, providing faculty with an extension to their classroom and providing academic support college-wide.  Its basic role of supporting faculty and students in reading, writing, math, and ESL continues to be the focus which provides a firm academic foundation for all students.  TLC services include:

Hale Kea Advancement and Testing Center (HKATC)focuses on providing testing services, coordinating the use of an electronic classroom, tutoring in writing and math, and providing an independent study center with computers on the Manono Campus.  HKATC services include:

Mission: TLC and HKATC seek to provide services that support and enhance academic development for the college community.  These services focus on academic support for an “open door” institution, providing initial student assessment, access to technology, support for successful learning, and testing services.

Unit Outcomes:

  1. Students who receive tutoring will pass their tutored course.  (System-wide common SLO).
  2. TLC/HKATC will  provide tutoring services for students to support their success in their academic endeavors.
  3. TLC/HKATC will provide an open access computer lab for students.
  4. HKATC will provide the College and community with testing services for placement, distance education, certification, special testing, and make-up testing.

Quantitative Analysis of The Learning Center

DEMAND data for Tutoring:

EFFICIENCY for Tutoring:

EFFECTIVENESS for Tutoring:

UHCC Common Student Learning Outcome: 

CCSSE Indicators:

Quantitative Analysis of Hale Kea Advancement and Testing Center (HKATC)

DEMAND data for Testing:

EFFICIENCY data for Testing:

EFFECTIVENESS data for Testing:  Five common survey questions were used. Results follow each question:

  1. The Testing Center Staff is friendly and helpful.  100% Agree/Strongly Agree
  2. The hours at the Testing Center meet my needs.  94% Agree/Strongly Agree
  3. The atmosphere at the Testing Center is conducive to testing.  98% Agree/Strongly Agree
  4. The services at the Testing Center are satisfactory.  100% Agree/Strongly Agree
  5. My test was administered in a timely and efficient manner.   99% Agree/Strongly Agree

Qualitative Analysis of TLC and HKATC

Assessment

TLC/HKATC assessed unit learning outcomes #2, #3, #4 through survey questions administered via Survey Monkey, an electronic surveying tool.  Two iterations of the assessment were conducted.  The first round was on October 2011 and the second on April 2012.  Results from the first iteration were discussed with staff TLC/HKATC staff and area coordinators and intervention strategies and assessment activities were developed and implemented.  A detailed explanation of the assessment can be found in the Annual Unit Program Review.

 Action Plan

  1. Support HKATC’s increased utilization of its services with human, financial, and physical resources.
  2. Provide early alert referral process and tutoring options for students in courses with low success rates.
  3. Implement better tracking data collection and use data for setting of future goals.

Resource Implications

  1. Physical, human, and financial resources will be needed to support HKATC’s increasing testing and computer lab access demand.
  2. Costs to implement various tutoring options and early alert referral process.
  3. Cost for a data collection system.

Edwin H. Mookini Library

The Edwin H. Mookini Library is a gathering place and a gateway to many sources of learning and knowledge for the University of Hawai‘i at Hilo and Hawai‘i Community College ‘ohana as well as our diverse Hawai‘i Island community. With a spirit of aloha and commitment to excellence, the Library provides resources, instruction, and services to encourage academic success and develop information-literate, lifelong learners.

UHCC Common Student Learning Outcome: “The student will evaluate information and its sources critically.”

In addition to the UH CC Common Student Learning Outcome, the Mookini Library has student learning goals and outcomes which were developed using different standards, including the Association of College and Research Libraries’ (ACRL) Information Literacy Competency Standards for Higher Education. These additional goals reflect the entire process of informationliteracy (http://guides.library.uhh.hawaii.edu/content.php?pid=283951&sid=2529357).

Quantitative Analysis of Mookini Library (East Hawai‘i)

DEMAND data:

EFFICIENCY data:

EFFECTIVENESS data:

Mookini Library uses a common Student Learning Outcome that was determined by all of the UHCC libraries: the student will evaluate information and its sources critically. The Comprehensive Review has an explanation on how this was assessed as well as the other student learning outcomes the Library uses.

Qualitative Analysis of Mookini Library (East Hawai‘i)

The Comprehensive Review has results and an analysis of the UHCC Library Satisfaction Measurement Common Survey.  The survey was first administered by Mookini Library in Spring 2010 and additional questions about faculty satisfaction were added in July 2011 

External Factors Affecting Mookini Library (East Hawai‘i)

Action Plan

  1. Work with Intensive English Program/ESL instructors to expand graded readers collection.
  2. Update Mookini Library SLOs and assessment methods.
  3. Find other methods to administer common UHCC student survey to reach more students 

West Hawai’i Library and Learning Center (WH LLC)

WH LLC services faculty and staff who are based at the UH Center, West Hawaii, in Kealakakua, and students living in the general area of West Hawaii (Kau – Kohala). The Center supports all Hawaii Community College students taking classes in West Hawaii.  It also supports other local students taking classes or programs through distance education from other University of Hawaii community colleges and universities.  In less than 2,500 square feet, the Library and Learning Center supports the library, testing, and tutoring needs of students and instructors in West Hawaii.

The mission of the WH LLC is to provide services and resources to help students succeed in their classes. The Library & Learning Center is an environment that encourages active but independent learning. The staff seeks to personalize instruction while helping students build confidence and insight into their own learning experience.

Quantitative Analysis of WH LLC

      DEMAND data:

EFFICIENCY data:

EFFECTIVENESS data:

The West Hawai‘i Library uses a common Student Learning Outcome (SLO) that was determined by all of the UHCC libraries: the student will evaluate information and its sources critically. The Comprehensive Review describes how WH LLC supports the three ILOs

Qualitative Analysis of WH LLC

The Comprehensive Review has results and an analysis of the UHCC Library Satisfaction Measurement Common Survey.  The survey was first administered by the West Hawai‘i Library in Spring 2009.

External Factors Affecting WH LLC

Action Plan

  1. Build or adapt the materials collection according to the needs of on-site programs.
  2. Participate in the final library space planning for the new Center at Palamanui, review plans open for bid 2012, Construction starts in 2013.
  3. Replace or update computer workstations and related technology on a regular basis.
  4. Initiate assessment of a unit SLO that aligns with the College SLOs.
  5. Continue to administer common UHCC student survey.
  6. Add an APT Band A Educational Specialist to support the growing distance education library and testing services now and when the new facility is built at Palamanui in 2013.
  7. Revise the LLC web pages to include reflect changes in electronic information sources accessed from UHH Hilo MOU

The following “offices” are not considered to be organized units and currently are not being required to do a unit review. However, information is being provided as part of the Academic Support Unit Executive Summary Annual Review.

 Individual Annual Reviews are available on HawaiiCC Website