University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Leeward Community College
Program: Technology Resources

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Part I: Program Quantitative Indicators

Overall Program Health: Not Yet Applied

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   10,050 10,050  
2 Annual FTE Faculty   186 186
2a Annual FTE Staff   187 194
3 Annual FTE Student   4,289 4,345

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   24% 0% Not Yet Applied
5 Number of student, faculty and staff computers per IT desktop support staff   175 260
6 Number of service requests per FTE faculty and staff     7
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     0
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     .04 Not Yet Applied
10 Total central IT spending divided by total institutional budget (excludes external funds)     0

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Not Yet Applied
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   4% 100%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   5% 100%
11-3 The computers on campus meet my needs   5% 100%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   0% 0%
11-5 I am satisfied with the quality of technology training     0%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean 2.85 3.21 3.01
  Very Often 33.9% 49.3% 2.9%
  Often 29.3% 28.8% 6.2%
  Sometimes 24.5% 15.9% 20.6%
  Never 12.3% 6.0% 70.3%
13 9.g. Using computers in academic work
  Mean 3.01 3.38 3.20
  Very Much 40.1% 56.1% 52.1%
  Quite a Bit 30.3% 28.9% 30.7%
  Some 20.1% 12.4% 13.1%
  Very Little 9.6% 2.6% 4.1%
14 12.g. Using computing and information technology
  Mean 2.68 2.96 2.79
  Very Much 23.0% 33.0% 32.5%
  Quite a Bit 35.1% 34.8% 34.9%
  Some 28.5% 27.3% 27.5%
  Very Little 13.5% 4.8% 5.1%
15 13.1.h. Frequency of computer lab use
  Mean 1.81 1.89 2.09
  Often 20.5% 24.1% 22.3%
  Sometimes 27.5% 30.8% 25.4%
  Rarely/Never 36.5% 33.9% 34.7%
  Don't Know or N/A 15.5% 11.2% 17.6%
16 13.2.h. Satisfaction with computer lab
  Mean 2.37 2.49 2.50
  Very 31.9% 42.6% 35.8%
  Somewhat 29.5% 27.3% 29.1%
  Not At All 6.9% 5.5% 5.4%
  N/A 31.8% 24.6% 29.7%
17 13.3.h. Importance of computer lab
  Mean 2.39 2.49 2.45
  Very 54.1% 61.3% 58.4%
  Somewhat 30.6% 26.6% 26.7%
  Not At All 15.3% 12.1% 14.8%
Last Updated: December 13, 2013

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