University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Windward Community College
Program: Testing Services

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Part I: Program Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   3,537 3,560  
2 Annual FTE Faculty   65 68
2a Annual FTE Staff   93 100
3 Annual FTE Student   1,384 1,390

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of placement test sessions administered per year per student FTE   1.0 1.2 Healthy
5 Number of Distance Learning tests administered per year per student FTE   2.8 2.4
6 Local campus tests proctored per year per student FTE   3.1 4.2

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of test sessions administered per FTE testing center staff     4,596 Healthy
8 Annual operational testing center budget allocation per number of test sessions administered   $0 $10

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Satisfaction measurements using Common Survey questions Healthy
9-1 The hours at the Testing Center meet my needs     90%
9-2 The atmosphere at the Testing Center is conducive to testing     96%
9-3 The services at the Testing Center are satisfactory     94%
9-4 My test was administered in a timely and efficient manner     96%
Last Updated: March 10, 2014