University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: University of Hawaii Maui College
Program: Academic Support Services

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Part I: Program Quantitative Indicators

Overall Academic Support Services Program Health:
Not Yet Applied
Student and Faculty Information Program Year  
09-10 10-11 11-12
1 Annual Unduplicated Student Headcount     5,601  
2 Annual FTE Faculty     151
2a Annual FTE Staff     147
3 Annual FTE Student     2,498

Library Overall Health Call: Cautionary
Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
4 Number of informational and reference questions per student and faculty FTE     1.2 Healthy
5 Number of students attending presentations sessions per student FTE     1
6 Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE     76
7 Number of web accessible computers per student FTE     0.0
Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
8 Number of informational and reference questions answered per FTE librarian     849 Cautionary
9 Number of book volumes per student FTE     26
10 Total materials expenditures per student FTE     $42
11 Total library expenditures per student and faculty FTE     $191
Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
12 Common Student Learning Outcome: The student will evaluate information and its sources critically     93 Healthy
13 Student and faculty satisfaction measurements using common survey questions     92

Tutoring Services Overall Health Call: Not Yet Applied
Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
14 Number of students tutored per student FTE     0.7 Not Yet Applied
15 Number of students who placed in Dev/Ed through COMPASS per student FTE     0.8
Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
16 Tutor contact hours per tutor paid hours     1.26 Not Yet Applied
17 Student contact hours per tutor paid hours     1.74
18 Number of sessions per tutor paid hours     1.34
19 Tutoring Budget per student contact hours     $16
Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
20 Common Student Learning Outcome: Students who receive tutoring will pass their tutored course.     0 Not Yet Applied
Community College Survey of Student Engagement (CCSSE) Survey Year
  2010 2012
21 4.h. Tutored or taught other students (paid or voluntary)
  Very Often     3.20
  Often     4.80
  Sometimes     20.70
  Never     71.40
22 13.d. Peer or other tutoring (frequency, satisfaction, importance)
  Frequencey     1.49
  Satisfaction     2.17
  Importance     2.19
23 13.e. Skill labs (writing, math, etc.) (frequency, satisfaction, importance)
  Frequencey     1.93
  Satisfaction     2.35
  Importance     2.33

Testing Services Overall Health Call: Not Yet Applied
Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
24 Number of placement tests administered per year per student FTE     2.8 Not Yet Applied
25 Number of Distance Learning tests administered per year per student FTE     0.9
26 Local campus tests proctored per year per student FTE     0.6
Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
27 Testing seats per student FTE     0.0 Not Yet Applied
28 Testing seats per total number of tests     0.0
29 Total number of tests per Testing Budget     $0
Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
30 Satisfaction measurements using common survey questions     0 Not Yet Applied

Technology Resources Overall Health Call: Healthy
Demand Indicators Program Year Demand Health Call
09-10 10-11 11-12
31 Number of online courses per year per total number of courses (live and online)     715% Healthy
32 Number of student, faculty and staff computers per IT desktop support staff     300
33 Number of technology workshops for faculty per faculty FTE     9
34 Number of technology workshops for staff per staff FTE     9
35 Number of technology workshops for students per student FTE     18
Efficiency Indicators Program Year Efficiency Health Call
09-10 10-11 11-12
36 Average response time for Help Desk calls     4 Healthy
37 Average processing time for work orders     8
38 Total number of computers per Computer Services Budget     $1,000
Effectiveness Indicators Program Year Effectiveness Health Call
09-10 10-11 11-12
Common survey questions Healthy
39 1) I am satisfied with the customer service of the Help Desk/computer services staff.     4
40 2) I am satisfied with the response time of the Help Desk/computer services staff.     4
41 3) The computers on campus meet my needs.     3
42 4) I am satisfied with the quality of work of the instructional design faculty and staff.     2
Community College Survey of Student Engagement (CCSSE) Survey Year
  2010 2012
43 4.j. Used the Internet or instant messaging to work on an assignment
  Very Often     49.40
  Often     23.90
  Sometimes     19.50
  Never     7.20
44 9.g. Using computers in academic work
  Very Much     59.90
  Quite a Bit     21.80
  Some     14.50
  Very Little     3.80
45 12.g. Using computing and information technology
  Very Much     39.10
  Quite a Bit     32.50
  Some     19.50
  Very Little     9.00
46 13.h. Computer lab
  Frequency     2.27
  Satisfaction     2.64
  Importance     2.54

Last Updated: February 4, 2013
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