University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kapiolani Community College
Program: Library

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The last comprehensive review for this program was on 2013, and can be viewed at:

Program Description

The Library and Learning Resources Unit consists of the Library, open computer lab, and the Testing Center.

The Library provides services for students, faculty, staff, and the community. These services include reference and instruction services; print and electronic resources; printing, scanning, and photocopy services; and group study rooms.  The open computer lab is housed in the library including 60 laptops that are available for check out and 90+ desktop stations.  Students have access to Microsoft office products, online tutoring services, and internet and wireless access.

The Testing Center provides placement and academic testing services, including online testing, distance-learning testing, paper testing, make-­up testing, proctoring services for fee, and TOEFL.


The mission of the Library and Learning Resources unit, which includes the open computer lab and the Testing Center, is to support the vision of Kapi‘olani Community College by providing an innovative environment for learning and research. To accomplish this mission, the LLR shall:

Part I. Quantitative Indicators

Overall Program Health: Healthy

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   11,628 11,181  
2 Annual FTE Faculty   258 251
2a Annual FTE Staff   197 195
3 Annual FTE Student   4,767 4,680

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of students attending presentations sessions per student FTE   1.3 1.3 Healthy
5 Number of circulations, electronic books used, full-text journal articles downloaded per student and faculty FTE   53.2 46.4
6 Number of hits on library homepage per student/faculty FTE     47.7

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of reference questions answered per FTE librarian (= Item #4 UH Library Council Statistics)   891 1,132.8 Healthy
8 Number of book volumes per student FTE   16.0 35.4
9 Total materials expenditures per student FTE   $23 $30
10 Total library expenditures per student and faculty FTE   $210 $216

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
11 Common Student Learning Outcome: The student will evaluate information and its sources critically   69% 3.5% Healthy
Student and faculty satisfaction measurements using Common Survey questions
12-1 I usually find enough books to meet my course needs     88%
12-2 I get enough articles from the library databases to meet my class needs     91%
12-3 The library staff guide me to resources I can use     98%
12-4 The library's instruction sessions have increased my ability to do research and use library resources     94%
12-5 The library website is useful     97%
12-6 I feel comfortable being in the library     95%
12-7 The computer resources in the library contribute to my success at the College     96%
Last Updated: November 1, 2013


Part II. Analysis of the Program

There is a strong demand for LLR services, particularly computer access (which is not reflected in this area of metrics), electronic resources, and study space.  The library is open 6 days a week for 62 hours per week - longer than any other community college library.  

The library purchases physical materials and electronic resources that support the curriculum.  High numbers of full-text articles researched and downloaded by our KCC community continue to grow, signifying the need to continue the 24/7 ready access access to our rich electronic resources.  The electronic resources also directly support our distance learning students.  204,688 articles were downloaded from our electronic databases and 6638 ebooks were borrowed during the year.  17,597 physical items were borrowed.

There has been a steady increase in the number of instructional sessions and students attending workshops.  Rapid growth began with the hiring in FY2011 of a FT Learning Resources Librarian, who was assisted by a PT Casual hire.  In FY2012, they implemented the Research Challenge, which focused on having 90% of all ENGLISH 22 classes come in for two instructional sessions per semester.  Expansion of the instruction program has resulted in a space crunch for instructional sessions and presentations.  Plans to incorporate more ENG 100 classes into the instructional program as part of a goal to reach every student in their first semester will only exacerbate the problem.  

There are 150+ public computers in the Library and only one FTE staff person to setup, image, maintain, and troubleshoot the computers through software upgrades and information security requirements. Total library expenditures shift annually to cover costs for the Library, open computer lab, and the Testing Center.  There are insufficient funds and staff to continually upgrade and maintain the computers.  We are highly dependent upon the one staff person to work with all of the public computers.

There is high satisfaction with the LLR staff and the assistance they provide.  All faculty and staff are customer oriented and have made the highest efforts to provide courteous and helpful assistance.  The staff is flexible and adaptable, and is proactive in helping students with new technology. 

Part III. Action Plan

1.  Create a physical environment for the Library conducive to the needs of our students which will be shown in the increase of our building headcount, in proportion to our enrollment. 

2.  Review allocation of resources between print and electronic resources and find funding to increase the acquisition by 10% each year, emphasizing resources necessary for the curriculum, transfer, or graduation of students.

3.  Complete the recarpeting project of the first floor.  Obtain funding for renovating Lama 118/119 for the purposes of creating an additional instructional space.  Space would be utilized for  learning resource services such as the Secrets of Success, instructional sessions, brush up workshops related to COMPASS, and as an overflow Testing space.  

4.  Invest in professional development and training for faculty and staff to maintain their expertise in all areas. 

5.  Provide tools and educational opportunities required for staff and faculty to develop new skills and be cross trained in others. 

6.  Obtain steady funding or equipment to replace the public computers in the open lab including software.

7. Examine and analyze the usage of electronic vs. physical materials and adjust the Collection Development policy accordingly.

Part IV. Resource Implications

1.  Funding for renovation:  Carpeting for the second floor, approximately $250,000.  Funding for Lama 118 renovation, approximately $150,000.

2.  Funding for professional development for training, conferences, webinars, etc.  Approximately $5000.

3.  There is a need to purchase additional computers on a regular staggered cycle, and to be able to project costs. Approximately $45,000 is needed each year.

Program Student Learning Outcomes

For the 2012-2013 program year, some or all of the following P-SLOs were reviewed by the program:

this year?
Program Student Learning Outcomes


Students will be able to evaluate information and its sources. -Evaluate for reliability, validity, accuracy, authority, timeliness, and point of view or bias. -Determine if the information found meets their information needs. -Recognize that searches may be limited or expanded by modifying search terminology or logic.


Students will be able to access library resources. -Gain familiarity with the library. -Access appropriate sources for specific needs. -Use Hawaii Voyager to find books. -Find books on the library shelves. -Use electronic resources to find articles. -Email/print/save articles found in electronic resources. -Identifies keywords, synonyms, and related terms for the information needed


Students will be able to acknowledge sources. -Retrieve the source's citation information found in electronic databases. -Check database-generated citations for errors. -Use MLA/APA style correctly.

A) Expected Level Achievement

1. SLO 1: 75% at approaching or strong for ENG 22/100.

2. SLO 2: 50% at approaching or strong for ENG 22/100.

3. SLO 3: 50% at approaching or strong for ENG 22/100.

B) Courses Assessed

No content.

C) Assessment Strategy/Instrument

1. SLO 1: Rubric scores of a sampling of six students per class from four classes.

2. SLO 2: Rubric Scores of a sampling of six students per class from four classes.

2a. SLO 2: Student reflection survey measuring their confidence level.

3. SLO 3:  Rubric scores of a sampling of six students per class from four classes.

D) Results of Program Assessment

1. SLO 1

Identfies Keywords:  Strong 67%, Approaching 17%, Not Strong 17%

Find books/ebooks:  Strong 63%, Approaching 13%, Not strong 13%

Find Articles:  Strong 83%, Approaching 8%, Not strong 8%

2. SLO 2 

Evaluate: Strong 71%, Approaching 4%, Not strong 25%

I am now more confident that I can evaluate sources: Yes: 83% Somewhat 16%, Not really 1%


3. SLO 3

Cite: Strong 38%, Approaching 54%, Not strong 8%

E) Other Comments

No content.

F) Next Steps

SLO 1:

-Produce online video on using library resources to reach out to instructors who don't have time.

-Continue to create online research guides.

SLO 2:

-Modify the CRAAP test criteria to improve the authority and purpos criteria.

SLO 3:

-Work with faculty to design online pret-test plagiarism and citation activity.