University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Kapiolani Community College
Program: Testing Services

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The last comprehensive review for this program was on 2013, and can be viewed at:

Program Description

The Library and Learning Resources Unit (LLR) consists of the Library, open computer lab, and the Testing Center. The LLR provides various services for students, faculty, staff, and the community. These services include reference and library instruction; print and electronic/online resources; printing, scanning and photocopying; group study rooms; placement and academic testing services, including online testing, distance-learning testing, paper testing, make-up testing, proctoring services for a fee, and TOEFL; laptop and desktop computers that give students the use of Microsoft Office products, online tutoring services, and Internet and wireless access.

The mission of the Library and Learning Resources unit, which includes the open computer lab and the Testing Center, is to support the vision of Kapi‘olani Community College by providing an innovative environment for learning and research. To accomplish this mission, the LLR shall:

Part I. Quantitative Indicators

Overall Program Health: Cautionary

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   11,628 11,181  
2 Annual FTE Faculty   258 251
2a Annual FTE Staff   197 195
3 Annual FTE Student   4,767 4,680

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of placement test sessions administered per year per student FTE   1.0 1.2 Healthy
5 Number of Distance Learning tests administered per year per student FTE   1.9 2.1
6 Local campus tests proctored per year per student FTE   6.2 6.4

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
7 Number of test sessions administered per FTE testing center staff     9,338 Unhealthy
8 Annual operational testing center budget allocation per number of test sessions administered   $0 $4

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Satisfaction measurements using Common Survey questions Cautionary
9-1 The hours at the Testing Center meet my needs     88.1%
9-2 The atmosphere at the Testing Center is conducive to testing     80.4%
9-3 The services at the Testing Center are satisfactory     93.5%
9-4 My test was administered in a timely and efficient manner     93.5%
Last Updated: November 12, 2013


Part II. Analysis of the Program

The Testing Center closed from May 2013 (till October 2013) to recarpet the area and expand the power, data, and number of seats for the Testing Center from 24 to 43 seats.  Compass placement tests are administered year round and students may walk in during Testing Center hours to take a compass test.  Placement tests decreased 9 percent from last year (5103 down to 4643), possibly due to the lower enrollment. Total academic tests for the UH system has increased by 7 percent from 23,235 to 24,876 from FY12 to FY 13 and the addition of more seats in the Testing Center will prove to be timely.  Increases are expected with the addition of two new services for ATI (Nursing) and for testing for the Department of Public Safety applicants to start next spring.

There is a high demand and fairly high satisfaction for the services from the Testing Center that has 2 APT staff, and 1.3 FTE in student assistant help.  30,814 total tests were adminstered by the Testing Center, the staff connected 5316 wireless devices to the campus wifi network; and over 263 courses are utilizing the testing services.   The funding for the Testing Center is shared with the Library budget.  

In reviewing student satisfaction data, it appears that the satisfaction with the conduciveness of the atmosphere (9-2) appears to be on a decline.  We hope that the renovation of the testing center will change that satisfaction when we have more PCs and testing carrels, wider walkways, and better book storage that will help with the environment.

Unlike most community colleges, our campus testing center supports a large number of academic tests and currently more than 28 percent of the the them (7113) are paper tests from F2F classes.  We are continuing to analyze the effects of this service in light of decreasing student satisfaction with the environment (crowding and noise), increasing demand for other testing services such as ATI-TEAS and Department of Public Services, and decreasing demand for COMPASS tests. 


Part III. Action Plan

1. Complete the Testing Center renovation.

2.  Improve and redesign the workflow to best meet the goal of ensuring that students wait no longer than 15 minutes during the semester to take their tests or wait no longer than 30 minutes during high demand periods such as finals and midterms.   

2. Continue to push to have the campus complete the integrated authentication system to allow mobile users to self authenticate to login to the campus wireless.

3. Examine the impact of increasing demand from ATI-TEAS, TOEFL, and Department of Public safety.

4.  Examine the impact of the growth of paper testing assigned by F2F classes.  The number of tests administered from this sector has increased every year. 

5. End Scantron Testing Services as the equipment replacement costs will be too high for cost recovery.


Part IV. Resource Implications

1. There is a need to purchase additional computers on a regular cycle. Optimally, all 43 test computers would be replaced at once, every three years.  This would take place at an estimated cost of $64,500 ($1500x 43) beginning with this year.

2.  Software upgrades need to be purchased for the test PCs on a regular cycle.  Optimally, all software upgrades would take place at once, every three years.  Estimated cost $2580 ($58 for MS office).

3.  There is a need for a video monitoring system that will assist proctors in minimizing test cheating.  The cost for an 8 camera system is estimated at $1500.


Program Student Learning Outcomes

No Program Student Learning Outcomes were entered by the program.