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College: Leeward Community College
Program did not provide date of the last comprehensive review.
The mission of the Test Center is to assist Leeward Community College in achieving its goals of technological superiority by effectively supporting its administrative and academic functions through our Test Center services. To achieve our mission the Test Center:
The Test Center provides proctoring services to students enrolled in UH Distance Learning courses as well to students enrolled in Distance Learning courses from non-UH affiliated campuses. We also provide proctoring services to students enrolled in local campus courses who need to complete make-up exams and we administer and proctor Compass Placement testing to future and currently enrolled students.
|Student and Faculty Information||Program Year|
|1||Annual Unduplicated Student Headcount||10,050||10,050|
|2||Annual FTE Faculty||186||186|
|2a||Annual FTE Staff||187||194|
|3||Annual FTE Student||4,289||4,345|
|Demand Indicators||Program Year||Demand Health Call|
|4||Number of placement test sessions administered per year per student FTE||1||1||Not Yet Applied|
|5||Number of Distance Learning tests administered per year per student FTE||0.5||2|
|6||Local campus tests proctored per year per student FTE||1.6||0|
|Efficiency Indicators||Program Year||Efficiency Health Call|
|7||Number of test sessions administered per FTE testing center staff||3,603||Not Yet Applied|
|8||Annual operational testing center budget allocation per number of test sessions administered||$4||$6|
|Effectiveness Indicators||Program Year||Effectiveness Health Call|
|Satisfaction measurements using Common Survey questions||Not Yet Applied|
|9-1||The hours at the Testing Center meet my needs||92.6%|
|9-2||The atmosphere at the Testing Center is conducive to testing||96.2%|
|9-3||The services at the Testing Center are satisfactory||97.2%|
|9-4||My test was administered in a timely and efficient manner||97.4%|
The Test Center was relocated to a facility renovated specifically for testing purposes. The old test center doubled as an open computer lab. The noise has been cut dramatically, so test takers can better concentrate in a distraction free environment. New furniture with ergonomic chairs, computer tables separated by carrels and desks equipped with keyboard trays were purchased for the renovated space. The new Test Center is a larger room, so it can accommodate forty test takers--twenty more than before.
The relocation and renovation have also allowed us to extend placement testing by two hours. The Test Center is staffed by friendly, courteous and capable staff who provide excellent customer service. Our online survey results indicate high customer satisfaction and effective performance. The overwhelming majority of comments approve of the new test center, quiet atmosphere and courteous staff.
As enrollment in Distance Learning courses has increased so has the demand for proctoring services. The new location of the Test Center has been able to meet this demand because the capacity of our new facility has more than doubled. We no longer have waiting lists of twenty or more students with wait times of thirty or more minutes.
Testing peaks are cyclical and although the number listed is high---3,603 test sessions per FTE testing center staff--we adjust staff schedules and work hours to accommodate the peak periods and utilize our student funding efficiently. The annual operational budget allocation per test session rose a little last year because our student assistant funding had to be adjusted since the amounts budgeted had remained unchanged for several years.
The Test Center is one of three services our unit provides. While most other UHCC Test Centers provide only testing services, our unit provides other Information Technology support services to users across the campus. We run the Help Desk and directly manage and operate College Computing Labs, which are eight computer instruction classrooms used mainly by ICS and BUS Tech classes. Our unit also supports faculty, staff, and students using computers and related peripherals so at times our staff is stretched pretty thin.
The Test Center needs to have video monitoring capability when we proctor student testing. Video monitoring will enable us to more easily detect or prevent student cheating.
The number of local campus tests proctored decreased mainly because the Math department opened their own testing lab. to handle Math Emporium testing, which was overwhelming the capacity of the original test center.
For the 2012-2013 program year, some or all of the following P-SLOs were reviewed by the program:
|Program Student Learning Outcomes|
|Provides exceptional customer service with friendly, helpful staff in a clean, quiet, comfortable and distraction free atmosphere conducive to testing.|
At least 90% of satisfaction survey responses from students will indicate satisfaction with ITG’s testing services
Students utilizing our testing services will complete an online survey with common survey questions:
The move to the Learning Commons building and newly rennovated space occurred during the summer of 2012. The testing area is quiet and distraction free, which is what most of the students who used the previous Test Center commented in the surveys.
Will continue to strive for excellent customer service in the new Test Center.