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|Leeward Community College Executive Summary||
~~Leeward Community College Executive Summary
Academic Support Services at Leeward Community College are healthy and growing, serving all aspects of the campus. Several factors have influenced this. With the creation of the Learning Commons facility and concept, many Academic Service programs have become collaborative as opposed to working in various corners of the campus in a silo mode. We have blended and collaborated our services and in many cases “reached out” to our campus community as opposed to waiting for them to seek us out. Examples of success include a growth in the demand for Distance Education testing services in our Testing Center by 300%. This is due, in part, to increasing our hours of service and an increase in seating availability. Another example is the growth of “in-class” tutoring offered by both our Learning Resource Center and Writing Certers. Also, Library instruction services have grown, nearly doubling the number of Information Literacy classes/presentations offered from 96 (Spring 13) to 177 (Fall 13). Finally, Library circulation numbers more than doubled from 26.4 per student FTE (PY 11-12) to 53.9 per FTE (PY 12-13).
In the area of efficiency, the Academic Support units continue to grow providing more services with budgets consistent with previous year amounts. Efficiency has continued to improve through the use of technology, classroom tutorial visitations and “reaching out” and promoting our services to the campus community as well as stable faculty and staff counts.
For effectiveness, all units show a positive, in many cases very high, level of satisfaction with services provided. Based on student surveys and CCSSE results the Testing Center scored 97.3 average in satisfaction of service, Information Technology (IT) Help Desk services averaged 100% in customer service satisfaction, the Library scored an average of 81% in student and faculty satisfaction surveys. Tutoring Services surveys illustrate continuous student satisfaction of services with average scores of 4.9 – 5.0 on a scale of 1 – 5.
Academic Support Services continue to meet the needs of the students but all units are in need of additional funding, especially in the area of student worker funds, to meet a growing demand.