University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

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Review Year: College: Program:

College: Hawaii Community College
Program: Technology Resources

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Part I: Program Quantitative Indicators

Overall Program Health: Not Yet Applied

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   4,754 4,424  
2 Annual FTE Faculty   126 131
2a Annual FTE Staff   125 135
3 Annual FTE Student   2,281 2,114

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   13% 13% Not Yet Applied
5 Number of student, faculty and staff computers per IT desktop support staff   0 368
6 Number of service requests per FTE faculty and staff     8.6
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     0.8
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0.0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     0 Not Yet Applied
10 Total central IT spending divided by total institutional budget (excludes external funds)     0

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Not Yet Applied
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   83% 91%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   86% 85%
11-3 The computers on campus meet my needs   98% 79%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   0% 93%
11-5 I am satisfied with the quality of technology training     90%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean 2.78 2.77 3.01
  Very Often 32.6% 32.1% 6.3%
  Often 27.2% 27.9% 12.3%
  Sometimes 25.6% 25.0% 32.0%
  Never 14.6% 15.0% 49.3%
13 9.g. Using computers in academic work
  Mean 2.96 3.06 3.23
  Very Much 38.9% 41.6% 48.4%
  Quite a Bit 26.4% 31.1% 29.6%
  Some 26.8% 18.5% 18.2%
  Very Little 8.0% 8.8% 3.8%
14 12.g. Using computing and information technology
  Mean 2.76 2.77 2.94
  Very Much 30.1% 28.4% 34.2%
  Quite a Bit 28.9% 33.1% 33.9%
  Some 28.2% 25.9% 23.2%
  Very Little 12.8% 12.6% 8.7%
15 13.1.h. Frequency of computer lab use
  Mean 1.97 1.96 2.11
  Often 28.6% 25.9% 35.1%
  Sometimes 24.4% 29.9% 28.9%
  Rarely/Never 31.0% 29.1% 25.1%
  Don't Know or N/A 16.0% 15.1% 10.9%
16 13.2.h. Satisfaction with computer lab
  Mean 2.41 2.43 2.50
  Very 38.7% 37.9% 46.2%
  Somewhat 28.9% 32.0% 32.6%
  Not At All 7.9% 5.7% 4.5%
  N/A 24.5% 24.5% 16.7%
17 13.3.h. Importance of computer lab
  Mean 2.48 2.42 2.55
  Very 62.9% 58.2% 65.0%
  Somewhat 21.9% 25.7% 25.4%
  Not At All 15.2% 16.1% 9.6%
Last Updated: November 26, 2013

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