University of Hawaii Community Colleges
Academic Support Annual Report of Program Data (ARPD)

Select the desired review year, college, and program from the drop down menus. Once a program has been selected, the results will be displayed.

Review Year: College: Program:

College: Kapiolani Community College
Program: Technology Resources

  Printer Friendly
PDF PDF

Part I: Program Quantitative Indicators

Overall Program Health: Cautionary

Student and Faculty Information Program Year  
10-11 11-12 12-13
1 Annual Unduplicated Student Headcount   11,628 11,181  
2 Annual FTE Faculty   258 251
2a Annual FTE Staff   197 195
3 Annual FTE Student   4,767 4,680

Demand Indicators Program Year Demand Health Call
10-11 11-12 12-13
4 Number of online courses per year per total number of courses (live and online)   15% 17% Unhealthy
5 Number of student, faculty and staff computers per IT desktop support staff   333.3 975
6 Number of service requests per FTE faculty and staff     366.1
7 Duplicated number of faculty and staff attendees at technology workshops for faculty per faculty and staff FTE     116.5
8 Duplicated number of student attendees at student technology workshops for students per student FTE     0

Efficiency Indicators Program Year Efficiency Health Call
10-11 11-12 12-13
9 Number of central FTE IT staff per FTE faculty and staff     0.04 Unhealthy
10 Total central IT spending divided by total institutional budget (excludes external funds)     0.03

Effectiveness Indicators Program Year Effectiveness Health Call
10-11 11-12 12-13
Common Survey questions Healthy
11-1 I am satisfied with the customer service of the Help Desk/computer services staff   4% 100%
11-2 I am satisfied with the response time of the Help Desk/computer services staff   4% 100%
11-3 The computers on campus meet my needs   85% 0%
11-4 I am satisfied with the quality of work of the instructional design faculty and staff   74% 0%
11-5 I am satisfied with the quality of technology training     0%
Community College Survey of Student Engagement (CCSSE) Survey Year
2008 2010 2012
12 4.j. Used the Internet or instant messaging to work on an assignment
  Mean 3.00 3.10 3.16
  Very Often 36.1% 40.0% 46.1%
  Often 29.9% 35.4% 29.4%
  Sometimes 18.8% 19.5% 19.3%
  Never 15.3% 5.0% 5.3%
13 9.g. Using computers in academic work
  Mean 3.28 3.14 3.30
  Very Much 46.2% 44.8% 50.5%
  Quite a Bit 30.1% 31.3% 32.4%
  Some 19.6% 17.5% 13.3%
  Very Little 4.20% 6.40% 3.7%
14 12.g. Using computing and information technology
  Mean 2.87 2.76 2.89
  Very Much 29.8% 27.3% 32.3%
  Quite a Bit 31.9% 33.3% 34.3%
  Some 24.8% 27.7% 23.5%
  Very Little 13.5% 11.6% 9.8%
15 13.1.h. Frequency of computer lab use
  Mean 2.02 2.01 1.95
  Often 20.6% 27.8% 25.9%
  Sometimes 27.2% 29.1% 28.7%
  Rarely/Never 32.4% 27.4% 30.2%
  Don't Know or N/A 19.9% 15.7% 15.1%
16 13.2.h. Satisfaction with computer lab
  Mean 2.45 2.38 2.36
  Very 30.0% 33.4% 32.0%
  Somewhat 33.1% 31.2% 34.0%
  Not At All 3.1% 6.1% 5.9%
  N/A 33.8% 29.2% 28.1%
17 13.3.h. Importance of computer lab
  Mean 2.42 2.43 2.40
  Very 53.0% 57.7% 56.6%
  Somewhat 24.2% 27.8% 27.2%
  Not At All 22.7% 14.5% 16.3%
Last Updated: December 23, 2013

Glossary